Help Scout Leadership

JUNE 3, 2021

Take, for example, buying support software. In this article, we show a realistic view of what you can expect when purchasing support software, plus some tips on how to best approach the process to make it as painless as possible. It’s important that any new tool you invest in fits well with your current software stack.

Software 264

Software Sales Sales Diversity 264

Help Scout Leadership

OCTOBER 5, 2021

Email management software minimizes the stress of organizing, processing, and prioritizing email, improving your productivity and focus. Read the full article

Software 264

Software Manager 264

Help Scout Leadership

DECEMBER 1, 2021

These 11 help desk software options will help you get things under control. Managing customer requests is a hassle without the right tool. Read the full article

Software 263

Software Manager 263

Help Scout Leadership

JUNE 1, 2021

Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity. What is help desk software? Help desk software is a tool that centralizes all of your service-related customer interactions. That’s much easier with the right help desk software.

Small Business 247

Small Business Software eCommerce Onboarding 247

Help Scout Leadership

AUGUST 22, 2023

Adopting the right help desk software can help administrators at universities, colleges, and school districts reduce email volume by 30%. Read the full article

Software 203

Software Administration 203

Help Scout Leadership

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support. Read the full article

eCommerce 291

eCommerce Software 291

Help Scout Leadership

AUGUST 22, 2023

Here’s how to optimize it with email support software. Email is everywhere, especially if you work in customer support. Read the full article

Software 189

Software 189

Help Scout Leadership

FEBRUARY 4, 2022

Discover the top help desk features, learn how to evaluate them, and determine which are most valuable and necessary for your team. Read the full article

Software 241

Software 241

AIHR

JULY 12, 2024

Connection/experience: In this stage, companies use digital HR software and tools to foster a connection between people. Enhancing talent acquisition If there is one area within the HR field that is abundant in terms of digital HR solutions, apps, and software, it is talent acquisition.

Digital Transformation 105

Digital Transformation Human Resource Information Systems (HRIS) Onboarding Software 105

Help Scout Leadership

APRIL 23, 2024

Learn what service desk software is, why your IT team should make the investment, and a few interesting options if you’re ready to take the next step. Read the full article

Software 124

Software 124

Help Scout Leadership

AUGUST 22, 2023

Learn why investing in software for help desk increases your ROI for customer support. Read the full article

ROI 130

ROI Software 130

Help Scout Leadership

FEBRUARY 14, 2025

Discover the 9 best medical customer service software options to enhance patient care and ensure HIPAA-compliant communication. Read the full article

Software 113

Software 113

Help Scout Leadership

AUGUST 22, 2023

Finding a HIPAA-compliant email help desk isn’t easy — we try to make it as simple as possible. Read the full article

Software 190

Software 190

Help Scout Leadership

NOVEMBER 22, 2024

Learn why free live chat software could be a great addition to your support stack, and discover the top 8 options to consider in 2025. Read the full article

Software 113

Software 113

Mark Sandborn

MAY 23, 2022

My antivirus software license had expired and the company emailed me to let me know. The email said I could renew and upgrade my software online. My computer formerly working well was now incapacitated by a software upgrade for which I’d paid. It cost me $250, more than three times the cost of the antivirus software upgrade.

Software 325

Software Manager Accounts 325

Help Scout Leadership

OCTOBER 24, 2023

This guide to HIPAA-compliant software for small businesses will help you choose a software platform that not only meets regulatory standards but also serves your specialized business needs. Read the full article

Small Business 113

Small Business Software 113

Lolly Daskal

DECEMBER 27, 2022

Employee tracking software are becoming more common. The rise of remote work has led many organizations to use employee tracking software. As a leader, it’s important to understand how this trend will affect your organization, and to develop strategies for managing remote workers effectively. .

Software 361

Software Project Management Manager Benefits 361

Vantage Circle

JUNE 11, 2024

Thankfully, recruitment software can significantly ease these challenges by automating recruiting tasks, enhancing hiring efficiency, and enriching candidates' experience. 100Hires: Customizable recruitment software with unlimited job postings Ceipal: Cloud-based solution with AI-enhanced talent acquisition.

Small Business 99

Small Business Software Recruitment Workflows 99

Vantage Circle

MAY 20, 2024

Introduction to Employee Engagement Software It is no secret that employee engagement is crucial for companies to thrive in the modern workplace. Employee engagement tools are software platforms or applications designed and adopted by companies to enhance employee satisfaction and engagement. But how can you ensure engagement?

Employee Engagement 105

Employee Engagement Software Media ROI 105

Peter Winick

OCTOBER 6, 2022

How a good program and software can make pivoting easier. She shares how she turned her processes into a book, and later, software that she continues to iterate. She’s moved the needle on management software, building a leadership operating system called Aligned Momentum. And some of those models include software.

Software 246

Software Marketing Compliance Manager 246

Vantage Circle

DECEMBER 11, 2024

What makes a software company truly successful? With the US software market projected to grow at a CAGR of approximately 7.17% during the forecast period of 2024–2030, retaining top talent and fostering innovation aren’t just priorities—they’re business essentials.

Employee Engagement 98

Employee Engagement Software Engineering Retention 98

Peter Winick

NOVEMBER 21, 2024

So and then I wound up starting a software company, not a speaking. I wasn’t thinking of like speaking as the main thing and the software. Kim Scott But the problem here was I had lunch with a colleague of mine, and I was talking to him about the idea of starting this business, the software business. Kim Scott Yeah.

Operations 261

Operations Software Scaling Manager 261

AIHR

AUGUST 2, 2024

Onboarding software : Employee onboarding software can help create a more efficient and well-structured pre- and onboarding process, hence providing a smoother experience for new hires. Securing sufficient resources Implementing software or tools demands both financial and human resources.

Digital Transformation 116

Digital Transformation Software Human Resources Recruitment 116

Sweet Process

FEBRUARY 26, 2024

If you don’t make costly operational errors, you’ll be […] The post 7 Best Policy Management Software for Compliance Obligations appeared first on SweetProcess. Not complying with business policies is like being between the devil and the deep blue sea.

Compliance 98

Compliance Software Manager Operations 98

15Five

APRIL 16, 2024

The right employee engagement software is critical to business success. However, onboarding the wrong software can result in wasted resources and a minimal impact on key engagement metrics such as retention, absenteeism, and turnover. How to evaluate employee engagement software 1.

Employee Engagement 98

Employee Engagement Software Onboarding User Experience 98

Chief Outsiders

OCTOBER 3, 2024

There was a time not so long ago when the tools-of-the-trade for a salesperson were a Rolodex, a landline phone, and a pair of comfortable shoes. Not anymore.

Software 130

Software Sales Funnel Sales Sales 130

Help Scout Leadership

NOVEMBER 9, 2021

Use this guide to identify your specific support software needs, understand the types of solutions to look for, evaluate your options, and get leadership buy-in. Read the full article

Software 277

Software 277

AIHR

JULY 11, 2024

Top 5 generative AI tools for HR HR software providers are increasingly incorporating generative AI into their solutions. Here are some AI software and tools examples. Before partnering with Foundry for AI by Rackspace (FAIR), their software helped users to access information relating to data privacy and summarize legal texts.

Onboarding 105

Onboarding Administration Software Compliance 105

Vantage Circle

AUGUST 23, 2024

Employee Feedback Platforms Implementing dedicated platforms or software designed to gather employee feedback and recognition can streamline data collection. Recognition Analytics Software Specialized software that tracks and analyzes recognition data can provide detailed insights into trends and patterns.

Metrics 109

Metrics Employee Engagement Retention Performance Review 109

Help Scout Leadership

JANUARY 21, 2022

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support. Read the full article

eCommerce 264

eCommerce Marketing Software 264

David Grossman

MARCH 8, 2024

Every applicant’s resume gets “scanned” into this software, and based on the keywords it finds and other technical jargon, the ATS selects the best candidates for the role to then be seen by a real person.

Software 274

Software Marketing 274

Lolly Daskal

OCTOBER 26, 2023

As a leader, by investing in tools and technologies that support remote collaboration, such as video conferencing and project management software, businesses can ensure that employees are able to work together effectively. Make more technology available: Technology will play an increasingly important role in the future of work.

Software 305

Software Project Management Accounts Manager 305

Help Scout Leadership

JUNE 24, 2021

When you consider the added complexity and dynamic nature of software, it’s paramount that your customers have a direct line of access to get their questions answered. However, there are four key areas we think a SaaS company should look for in any help desk software they’re considering. The 9 best SaaS help desk tools.

SaaS 213

SaaS eCommerce Software Sales 213

Help Scout Leadership

AUGUST 22, 2023

If you want to improve your customer support operations or are considering implementing AI-based solutions, this list of 11 promising AI tools for customer service will enable you to make an informed decision. Read the full article

Software 130

Software Implementation Operations 130

AIHR

APRIL 2, 2025

The types of skills it assesses are: Technical skills: How employees use job-specific software. Select the right tools and software HR reviews and chooses talent assessment software that is reliable, accurate, user-friendly, and cost-effective. Soft skills: Communication, teamwork, and problem-solving.

Software 95

Software Succession Planning Performance Review Implementation 95

Help Scout Leadership

AUGUST 28, 2024

Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market. Read the full article

Media 113

Media Software Benefits Marketing 113

AIHR

AUGUST 20, 2024

Use performance management software Performance management software can help automate the more tedious aspects of performance management. The right software can reduce manual, repetitive tasks and free up time to focus on other, more people-driven or strategic tasks.

Performance Management 126

Performance Management Implementation Manager Metrics 126