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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. The importance of customer service for small businesses. So why exactly is customer service important for small businesses?

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Why Every Small Business Needs a Strategic Plan (and How to Create One)

Michael Hyatt

The post Why Every Small Business Needs a Strategic Plan (and How to Create One) appeared first on Full Focus. Strategic planning is essential for your company's success, especially in a highly volatile economy. Here’s why and how to get started.

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Why Help Desk Software Is a Must-Have for Small Businesses

Help Scout Leadership

As a small business, keeping up with customer support can be a tough task. Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity. Why do small businesses need a help desk? You need a specialized tool.

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The 9 Best Customer Service Software for Small Businesses

Help Scout Leadership

The 9 best customer service software for small businesses To help you get a jumpstart on finding the support tool that’s just right for your team, we’ve put together this list of the nine best customer service tools for small businesses.

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5 Effective Customer Loyalty Programs for Small Businesses

Help Scout Leadership

All you need to know about the benefits of customer loyalty programs for small business + examples of 5 types of programs to consider. Read the full article

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Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout Leadership

Let’s look at four pitfalls that are common to small business support leaders who are new to outsourcing and discuss how you can avoid them, with examples from CX leaders who have navigated the challenges and come out with an outsourced solution they are proud of.

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5 Ways Your Small Business Can Impress First-Time Customers

Help Scout Leadership

Is your small business providing an exceptional experience to new customers? If not, it should be. Here’s how. Read the full article