Andrew Chen

DECEMBER 20, 2016

Since HubSpot is a B2B SaaS product, CAC would equal the cost to acquire a new customer on one of their Basic, Pro, or Enterprise plans. Example 2: SaaS Company w/ Inside Sales. Instead of turning off the new channels we tried in March, we would probably make the decision to scale them. Here’s an example. n= Current Month.

SaaS 111

SaaS Sales Sales B2C 111

AIHR

JULY 12, 2024

While participants indicate a desire to experiment with GenAI, they struggle to envision its practical integration into HR solutions at scale. This trend is not new and mirrors previous adoptions, such as the slower introduction of SaaS technologies in HR. This aligns with our compliance and risk management roots within HR.

Recruitment 52

Recruitment Scaling SaaS Implementation 52

15Five

DECEMBER 4, 2018

million Series A round led by Chicago and Salt Lake City-based Origin Ventures , with participation from New Ground Ventures , Chaifetz Group , Jason Calacanis’s LAUNCH Fund, and leading SaaS investor Matrix Partners , who co-led our seed funding along with Point Nine Capital. We have closed an $8.2

SaaS 19

SaaS Software Performance Management Performance Review 19

AIHR

DECEMBER 6, 2023

The structure of an employee pulse survey Let’s take a closer look at what a pulse survey ideally looks like in terms of the types of questions to ask, the rating scale, length, etc. A 1 to 5 rating scale is often used for this type of question. You can work with rating scales here as well. Custom pricing. Custom pricing.

Employee Engagement 119

Employee Engagement Scaling Benchmarking Employee Communications 119

15Five

NOVEMBER 16, 2016

It desires a new breed of HR SaaS, one which aligns business goals with talent versus aligning business goals with process.”. Companies are reinventing their performance management systems and replacing them with agile, feedback-rich processes, and asking, “Where are the tools to make this scale?” says Bersin. Well, it’s here.

Performance Management 0

Performance Management Manager SaaS Employee Engagement 0

Andrew Chen

FEBRUARY 15, 2018

I’ll be focused on consumer startups, bottoms up SaaS, marketplaces, and more – utilizing my expertise in growth to launch and scale new companies. Starting in April, I’m returning to my roots to invest in and help grow the next generation of startups. Incredibly excited.

SaaS 94

SaaS Operations Energy Scaling 94

Help Scout Leadership

AUGUST 11, 2021

HubSpot’s blog covers every subject that a SaaS business could ever be concerned about. Why Scale and Efficiency are Important For Your Business. Helpfully, they’ve created curated sections on their site for the different audiences that may read Forrester and have one designated explicitly for Customer Experience.

SaaS 207

SaaS Education Sales Sales 207

15Five

MAY 17, 2016

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 63

SaaS Retention Marketing Engineering 63

Andrew Chen

SEPTEMBER 27, 2017

If you’re a SaaS company, you don’t talk about this last month’s MRR with X% monthly growth rate. In fact, profitability can be interpreted as reducing the potential scale of the business when the company isn’t growing fast enough. At the startup stage, scale and velocity matter more than depth of monetization.

SaaS 73

SaaS Scaling B2B Travel 73

15Five

DECEMBER 2, 2021

She is passionate about creating and developing innovative content and strategies, whilst helping founders from around the world launch and scale their startups to successful businesses. is a legal tech SaaS company that helps entrepreneurs incorporate and grow their companies in the US from anywhere in the world. Why Firstbase.io

SaaS 81

SaaS Revenue Benefits Scaling 81

Andrew Chen

MARCH 27, 2019

” 2) unique expertise with marketplaces and network effects, and 3) deep scaling and technology infra. One of my focus areas as an investor is marketplaces, because I’ve seen firsthand how they can transform an industry — especially when they also have network effects that can lead to huge scale and impact.

SaaS 69

SaaS Scaling Marketing Implementation 69

Andrew Chen

OCTOBER 17, 2017

In both the eBay and Uber examples, we see that you can start with a niche – whether that’s a geography or product line – and then quickly scale into a huge network of buyers and sellers. create a marketing strategy to scale the client base and increase visibility. Starting small, and what to do next.

Workflows 0

Workflows Marketing Retention A/B Testing 0

Vantage Circle

AUGUST 21, 2022

Powered by Vantage Circle , it is a SaaS-based employee engagement solution that uses AI and machine learning to incorporate reward points and unique awards to deserving professionals. Gaurav Belani Senior SEO and Content Marketing Analyst at Growfusely, a SaaS content marketing agency specializing in content and data-driven SEO.

Human Resources 105

Human Resources Sales Sales Compensation 105

Brian Balfour

AUGUST 3, 2017

If you lack one of the fits, you either don't reach the scale of $100M+ or grow so slowly that venture investors aren't interested. Evidence of the four Fits is most apparent in the SaaS space. We can look at almost any category in SaaS and find multiple $1B+ companies who all essentially have the same core product.

Marketing 57

Marketing SaaS Scaling Small Business 57

Brian Balfour

JANUARY 4, 2017

Here are some more generic examples by company type of how you may segment your CAC on customer type: SaaS – A lot of SaaS products serve multiple segments of the market: Very Small Businesses, Mid Market, Enterprise. This is because at a small scale salaries contribute a large % of CAC ( more about "fully loaded CAC" here ).

eCommerce 71

eCommerce SaaS Sales Sales 71

15Five

FEBRUARY 23, 2022

Following Jeff, Christine Kaszubski, CPO of Pindrop and recently named one of the top 50 women in SaaS, shared insights on becoming a more strategic people leader from her 25 years of experience. Therefore, HR teams should invest in HR tech processes that can enable them to scale. Your people are people. Join the Movement.

Diversity 81

Diversity SaaS Scaling Benchmarking 81

Chief Executive

MARCH 3, 2023

Companies had relatively uniform pricing, cost to serve also was relatively uniform as the products were just dropped at the customer’s receiving dock, and economies of scale meant that large production volumes led to diminishing unit costs. Diminishing unit costs, in turn, meant more revenues and profits.

Metrics 98

Metrics Cash Flow ROI Revenue 98

15Five

MAY 19, 2023

It scores how enthusiastic employees are about their workplace by asking one simple question: “On a scale of 0 to 10, how likely are you to recommend our organization as a place to work to others?” Employee Net Promoter Score (eNPS) The employee Net Promoter Score (eNPS) is used to track employee loyalty and pride in an organization.

Metrics 105

Metrics Retention Recruitment Revenue 105

AIHR

NOVEMBER 25, 2019

A majority of production implementations are cloud-based SAAS models these days. Small-scale implementations may be much more rapid. This is particularly useful for large-scale implementations since it helps as a collaboration tool between stakeholders for project implementation. A cost per total number of users.

Human Resources 105

Human Resources Implementation Workflows Recruitment 105

15Five

APRIL 27, 2021

Morrisroe and Stead bring combined decades of leadership experience scaling growth and accelerating innovation at leading SaaS organizations. To learn more about 15Five’s human-centered performance management platform, please visit 15five.com. About 15Five.

SaaS 63

SaaS Performance Management Software Employee Engagement 63

Andrew Chen

JULY 10, 2017

Here’s a video interview breaking down how startups evolve and change their strategies as they gain initial traction, hit product market fit, and eventually start to scale. Lots of amazing interview questions from the growth leads at some of the best SaaS companies on the market. What’s next in growth?

Metrics 62

Metrics SaaS Marketing Scaling 62

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. Within the platform, there are deep SaaS tools that help people in the Passion Economy actually do their work — particularly key when the work is purely digital in nature, like video streaming or audio broadcasting.

SaaS 40

SaaS Software Revenue Advertising 40

Walk Me

OCTOBER 7, 2021

DAP is short for digital adoption platform , a SaaS platform designed specifically to help streamline the user adoption process. Leading digital adoption solutions such as WalkMe have been built with many of today’s leading enterprise-grade SaaS platforms in mind. But first, let’s find out what exactly a DAP is. What Is a DAP?

ROI 52

ROI SaaS Workflows User Experience 52

Brian Balfour

JUNE 20, 2017

Earlier learnings and observations told the team that they had a lot of aspects of the product to change -- or at least to test -- but the team's main constraint was as a low-volume SaaS funnel. "We In other words, on the SaaS side, activation in a viral funnel is as valuable as direct shares. "We There's a lot of vulnerability.

Onboarding 84

Onboarding SaaS Metrics Sales 84

Andrew Chen

JANUARY 9, 2020

5) market-by-market (or logo-by-logo, if SaaS) comparison where denser/older networks have higher engagement over time (network effects). However, as you scale, each cohort gets worse. 2) if it is working, then how do we scale it? If there’s something that’s working, can we scale it to be much, much larger?

Marketing 110

Marketing Retention B2B Scaling 110

Vantage Circle

APRIL 5, 2021

Out there, there is a talent battle happening on a large scale. Vantage Rewards is a powerful reward and recognition platform that is easy-to-use, SaaS-based, and makes the employee recognition process simple, fun, and accessible. Rewards and recognition have been at the top of the priority list for multiple businesses.

SaaS 98

SaaS Manager Account Management Retention 98

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. 100+ hours of interviewing and prep.

Metrics 111

Metrics Scaling Marketing Accounts 111

Walk Me

OCTOBER 11, 2021

However, adopting any enterprise-grade SaaS platform, such as HCM platforms, comes with challenges. A large-scale effort such as HCM platform adoption is no exception. Below, we’ll look at a few ways to overcome these challenges and accelerate the adoption of an HCM platform. How to Overcome the Top Challenges of HCM Adoption.

ROI 52

ROI Software Metrics SaaS 52

Andrew Chen

AUGUST 10, 2023

But unfortunately, new customer growth channels tend to be fairly linear — most marketing channels don’t scale up as the user base scales up, and even the channels that do, like viral marketing, eventually saturate and slow down. An enterprise SaaS product would have its own set of metrics.

Retention 80

Retention Metrics Scaling Marketing 80

Andrew Chen

AUGUST 21, 2023

Either way, new entrants will find this a major barrier, and while they might be tempted to subsidize earnings with investor money initially, that may not be enough to reach a meaningful scale. They eventually are tempted to “graduate” from the platform, reaching sufficient scale to build their own platform.

Real Estate 88

Real Estate Media Revenue B2B 88

Andrew Chen

NOVEMBER 1, 2021

Or are you trying to scale its success? In the book, I describe stage-by-stage how to successfully start and scale the central forces that power tech’s most successful companies — network effects. When a company like Dropbox, Slack, or Uber hit scale, it might seem like network effects kick in, and the next phase is easy.

Scaling 82

Scaling Marketing Recruitment B2B 82

Brian Balfour

JANUARY 11, 2018

Previously, we walked through how this can play out with a B2B SaaS company that focuses exclusively on MRR as their north star metric. He advises companies including Tinder, Eventbrite, Reddit, and Pocket on scaling and growth, specializing in retention and engagement. Revenue retention is the output of engaged users.

Metrics 105

Metrics Retention Revenue SaaS 105

Walk Me

SEPTEMBER 13, 2021

Every company, large and small, adopts technology constantly, whether those tools are large-scale B2B SaaS platforms or small-scale tools. Let’s look at a few topics to help prepare you for these types of questions. Digital Adoption. Today’s workplace is digital.

Organizational Change 52

Organizational Change Software SaaS Reorganization 52

Walk Me

OCTOBER 13, 2021

As with most enterprise-grade SaaS solutions, HRMSs greatly simplify and enhance everyday HR processes. As we will see below, they include a great many features that are useful for enterprises and large-scale organizations, but they are simply too complex for smaller companies. Why Invest in a Human Resources Management System?

Human Resources 52

Human Resources Manager ROI Software 52

Asana

FEBRUARY 22, 2022

In this episode, Freshwork’s CIO and SVP of IT Prasad Ramakrishnan and Workato’s CIO Carter Busse discuss: IT’s vital role in the employee experience Building resiliency during uncertain times Maintaining security while scaling The future of security automation Secrets not enough executives know. Episode soundbites. “We

Onboarding 52

Onboarding SaaS Software Government 52

Andrew Chen

DECEMBER 10, 2018

The future of work (Bottoms up SaaS, full-stack autonomy, etc). The important, core concept here is simple: When there are new technologies and platforms hitting scale… … and products tap in pre-existing consumer motivations. But let’s first cover many of the new platforms that have hit major scale.

Media 100

Media Advertising Scaling Marketing 100

Walk Me

OCTOBER 5, 2021

WalkMe’s DAP is an example of a platform specifically designed to improve the adoption of enterprise-grade SaaS platforms, including HCM platforms. When combining, for instance, DAPs with HCM platforms, HR managers can dramatically enhance productivity, improve efficiency, cut costs, and improve the digital workplace experience.

Workflows 52

Workflows Software User Experience ROI 52