Help Scout Leadership

MAY 20, 2021

Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale. The emphasis is on both keeping the customer longer and also expanding the relationship.”

SaaS 200

SaaS Marketing Retention Onboarding 200

Chief Outsiders

JULY 22, 2022

Even as macroeconomic headwinds begin to buffet the worldwide economy, there’s no better time than now to be a SaaS marketer. A SaaS marketer must be part marketer, product manager, and engineer and understand their markets 100%. But there is a better way to be one.

SaaS 130

SaaS Engineering Marketing Manager 130

Help Scout Leadership

AUGUST 22, 2023

Get answers to your most challenging career or leadership questions in Help Scout's customer service advice column by Mat Patterson. Read the full article

SaaS 189

SaaS 189

Help Scout Leadership

AUGUST 22, 2023

How do you prepare to switch careers and become a support pro? We have a few tips to share, along with stories about our own career changes. Read the full article

SaaS 208

SaaS 208

Help Scout Leadership

AUGUST 22, 2023

Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty. Read the full article

SaaS 250

SaaS 250

Help Scout Leadership

AUGUST 22, 2023

Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support. Read the full article

eCommerce 100

eCommerce SaaS 100

Help Scout Leadership

AUGUST 22, 2023

A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap. Read the full article

SaaS 100

SaaS 100

Help Scout Leadership

AUGUST 22, 2023

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it. Read the full article

eCommerce 214

eCommerce SaaS 214

Forbes Leadership

SEPTEMBER 1, 2022

SaaS companies should ask themselves this one question.

SaaS 84

SaaS 84

Forbes Leadership

NOVEMBER 21, 2022

Finding the right SEO agency partner for your SaaS company can be an intimidating process.

SaaS 82

SaaS 82

15Five

JUNE 14, 2022

With the right HR SaaS software, you can check in on your employees’ well-being, get continuous feedback, develop high-performing managers, and enable a more dynamic performance management cycle. Read on for five reasons why a holistic HR SaaS software solution is worth the investment. Streamline talent management.

SaaS 81

SaaS Software Performance Management Onboarding 81

Forbes Leadership

DECEMBER 12, 2022

All parts of SEO are important (but one is more important for SaaS companies).

SaaS 76

SaaS 76

15Five

AUGUST 11, 2016

I recently sat down with Christoph Janz , a Founding Partner of Point Nine Capital , an early-stage VC fund focused on SaaS and marketplaces. A former entrepreneur himself, he has become a renowned SaaS expert and is the author of the popular blog The Angel VC. Many of the SaaS companies we invest in follow those themes.

SaaS 0

SaaS Software Metrics Marketing 0

Help Scout Leadership

JUNE 15, 2021

Often found in SaaS providers but not limited to that space, customer success (CS) works to understand how the customer engages with the product post-sale and identifies ways to optimize that engagement. What is customer success?

SaaS 290

SaaS Sales Sales Onboarding 290

Forbes Leadership

FEBRUARY 21, 2023

In my five years as SDR of a SaaS company, I’ve learned some valuable lessons about what it takes to be successful in this role.

SaaS 78

SaaS 78

Forbes Leadership

JULY 18, 2022

When it comes to SEO for e-commerce SaaS, there’s simply nowhere to hide.

SaaS 78

SaaS 78

Forbes Leadership

APRIL 26, 2023

Aparna Khurjekar, the newly appointed Chief Revenue Officer for Verizon’s Business Markets and SaaS division, to discusses her customer-first leadership style, the strategic intent behind the creation of the new division and growing challenges for small and medium-sized businesses.

SaaS 62

SaaS Marketing Revenue 62

High Scalability

NOVEMBER 2, 2020

This is guest a post by Preetam Jinka , Senior Infrastructure Engineer at ShiftLeft. Originally published here. ShiftLeft NextGen Static Analysis (NG SAST) is a software-as-a-service static analysis solution that allows developers to scan every pull request for security issues. Earlier this year we released Secrets, Security Insights, and a v4 API.

SaaS 92

SaaS Engineering Implementation Software 92

Sweet Process

MARCH 2, 2024

Software as a Service is commonly known as SaaS. Users can access and use the software without the hassle of downloading, installing […] The post Revolutionize Your Business: 10 Essential SaaS Tools for Explosive Growth appeared first on SweetProcess.

SaaS 52

SaaS Software Manager 52

Forbes Leadership

MAY 27, 2022

When I explain SEO to someone for the first time, I compare the process to running a marathon.

SaaS 85

SaaS 85

Help Scout Leadership

AUGUST 22, 2023

Transitioning to a paid, profit-making support model can be tricky, but with a little thought and some simple calculations, you can directly prove your value to the business and enjoy increased influence and impact. Here’s how to do it. Read the full article

SaaS 100

SaaS 100

Forbes Leadership

AUGUST 29, 2022

Here are three steps you can take to get your company to the next level.

SaaS 92

SaaS Scaling 92

Forbes Leadership

AUGUST 11, 2022

Simplicity and execution over everything else.

SaaS 72

SaaS B2B 72

Forbes Leadership

SEPTEMBER 23, 2022

Here’s a brief overview of how we help our clients get links for their domains.

SaaS 83

SaaS 83

Vantage Circle

JULY 29, 2022

Supported Platforms: Cloud, SaaS, Web-Based. Supported Platforms: Cloud, SaaS, Web-Based. Supported Platforms: Cloud, SaaS, Web-Based. Supported Platforms: Cloud, SaaS, Web-Based. Supported Platforms: Cloud, SaaS, Web-Based. Supported Platforms: Cloud, SaaS, Web-Based. Goal & Assessment Management.

SaaS 98

SaaS Employee Engagement Small Business Onboarding 98

Help Scout Leadership

SEPTEMBER 21, 2021

Experience working with SaaS products. Nice to haves: Industry knowledge and experience. Experience managing accounts for a product that solves complex problems across many business units. Enterprise account management experience.

Onboarding 261

Onboarding Sales Sales SaaS 261

Andrew Chen

DECEMBER 20, 2016

Since HubSpot is a B2B SaaS product, CAC would equal the cost to acquire a new customer on one of their Basic, Pro, or Enterprise plans. Example 2: SaaS Company w/ Inside Sales. HubSpot and the Case of SaaS – Include Customer Success Costs? Most SaaS companies like HubSpot have sizable Customer Success teams.

SaaS 111

SaaS Sales Sales B2C 111

Forbes Leadership

JANUARY 30, 2023

In this article, I have created a list of five best practices that can help you form your marketing team in the right way.

SaaS 81

SaaS Marketing 81

Forbes Leadership

MAY 25, 2023

There still committed early-stage investors supporting the next generation of SaaS companies and the freelance revolution.

SaaS 82

SaaS 82

Andrew Chen

JULY 23, 2018

For consumer and bottoms up SaaS products, this metric is super useful, but seems to mostly exclude everything bseides messaging/social products that are daily use. In fact, for SaaS, it seems to be the exception not the rule. These are valuable products, but not the only ones. The average consumer only travels ~2x/year.

Metrics 106

Metrics SaaS Travel Retention 106

Forbes Leadership

MAY 24, 2023

Sesh Tirumala has joined Western Digital as CIO, the same role he had at both PagerDuty and at Anaplan. He leads all of information technology, security, and enterprise data and analytics

SaaS 69

SaaS 69

15Five

NOVEMBER 30, 2021

This year alone, 15Five acquired 1,200 new customers and received the prestigious APPEALIE SaaS Customer Success Award, based on customer feedback and data. Hutchison has decades of experience leading finance teams at highly valued SaaS companies, including Microsoft and Outreach.io.

Revenue 105

Revenue SaaS Performance Management Software 105

Vantage Circle

APRIL 8, 2020

Move To A Saas-Based Model. By moving your majority of business operations to a SaaS-based platform you will make accessibility a whole lot easier. Moving to a Saas based platform will allow even the most remote of your employees to work seamlessly. Here’s the thing. However, this does have a simple solution.

SaaS 100

SaaS Workflows Software Operations 100

Forbes Leadership

AUGUST 9, 2022

After telling people that SEO isn’t rocket science for many years, I learned more about how rocket science actually works. Much to my surprise, there’s actually a lot in common between the process of launching a rocket and a well-executed SEO campaign.

SaaS 77

SaaS 77

Forbes Leadership

AUGUST 2, 2022

Customer Value Management has emerged as a critical business discipline as most B2B organizations struggle to reduce margin leakage, justify SaaS and subscription services, drive Net Recurring Revenues, and expand accounts with cross sell. Learn how you can use it to unlock more expansion revenues.

SaaS 82

SaaS B2B Manager Revenue 82

Help Scout Leadership

APRIL 27, 2021

Their docs are really clear, and they always get back to us at lightning speed with detailed and personalized answers (not the case with all SaaS companies). Finally, while this isn’t a feature as such, I have to say how impressed I’ve been with Help Scout’s support team. What impact has Help Scout had on the business?

SaaS 147

SaaS Software Onboarding Implementation 147

LSA Global

JULY 24, 2023

To help ensure that their sales teams bring strategic value to their customers, this highly customized Sales Leadership Workshop For SaaS Transportation focused on teaching sales leaders how to: Motivate a Sales Team to Higher Performance Top sales leaders balance sales rep. 100% Job Relevance 100% Satisfaction 143% Knowledge Gain 97.1%

SaaS 36

SaaS Transportation Sales Sales 36