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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. The importance of customer service for small businesses. So why exactly is customer service important for small businesses?

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Small Business Week 2023: Ways You Can Make an Impact

Zenefits

In 1953 the federal government created the Small Business Administration (SBA) to help business owners grow and prosper in our “Land of Opportunity.” Kennedy proclaimed the first National Small Business Week to honor top entrepreneurs in every state with special recognition and rewards. In 1963, President John F.

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Customer Success Specialist Job Description: Template & Examples

Help Scout Leadership

While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Our mission is to support small businesses with tools that make customer support more helpful and human.

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How to Start Preparing for Summer Marketing and Sales

Zenefits

While January through April aren’t known for high levels of spending , sales rebound in the summer months. This is especially true for brick-and-mortar businesses. Unless you work in a highly seasonal industry (like bathing suits or sunscreen), online retailers tend to see a drop in their sales during the summer months.

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Business Coaching Through the Stages of Business Growth

Jackie Nagel

This isn’t a scene ripped out of National Lampoon’s Vacation ; it’s your small business journey. For example, some entrepreneurs categorize the period of growth and development on years in the industry rather than revenue. In a nutshell, the most common phases are: Stage One: Core Business Development.

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Should You Micro Niche Your Way to Business Growth?

Jackie Nagel

Being a generalist can be beneficial in the case of someone like me who consults and coaches small businesses. One of the greatest fears for most small business owners when they consider streamlining services to a more specific area, is the loss of potential clients. Is that possible? Emphatically no!

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4 Ways Leaders Can Shape Company Culture To Impact Revenue & Profits

15Five

What is your strategy for lifting revenue or becoming more profitable? Bottom-line driven leadership makes sense, especially when startups and small companies face immense pressure from investors to hit revenue goals and face a future that’s uncertain, at best. Is it all about raising the bottom line , no matter the cost?

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