Andrew Chen

JULY 2, 2018

Then your revenue/installs/whatever goes up by +10% right? If you’re at a big company and another team publishes a test result, make sure you agree on the actual final metric you’re trying to impact – whether that’s revenue, highly engaged users, or something else. When a +10% isn’t really a +10%.

A/B Testing 100

A/B Testing eCommerce SaaS Revenue 100

Andrew Chen

JULY 10, 2018

James Currier (of NFX) pens one of the classics of the last few years, defining the term “Market Network” – multiple participants, SaaS tools, with transactions at the center. GMV, revenue, Seller/supply metrics (engagement/overall), Buyer metrics (engagement/overall). Read the whole thing here: [link].

Metrics 110

Metrics eCommerce Retention SaaS 110

Andrew Chen

SEPTEMBER 24, 2018

Dropbox is the fastest SaaS company to $1B in revenue run rate with 600+ million users. The consumerization and developerization of B2B.

SaaS 76

SaaS B2B Sales Sales 76

Chief Executive

OCTOBER 1, 2022

The basic problem with budgeting today is that the core budget categories, like revenues, gross margin and costs are aggregate measures that show whether a company is profitable, but not where it is making and losing money. For example, one beverage distribution company budgets its revenue by brand and geographic branch.

Revenue 98

Revenue Sales Sales SaaS 98

Andrew Chen

JULY 19, 2017

Off-the-shelf SaaS tools versus building your own. ” — Sriram Krishnan , ex-Revenue Products at Snap, Mobile Ad Platform at Facebook. Yes, everything’s getting cheaper from the growth of cloud computing, off-the-shelf SaaS, open-source code, and more granular and accessible performance marketing.

SaaS 111

SaaS Scaling Advertising Marketing 111

15Five

MAY 19, 2023

sales revenue, customer service ratings, etc.). Revenue-per-employee Revenue-per-employee is the amount of money each employee generates for the company, on average. You can calculate it by dividing total revenue by the current number of employees. Think of revenue-per-employee as a productivity ratio.

Metrics 105

Metrics Retention Recruitment Revenue 105

LSA Global

APRIL 16, 2021

A Sales Leader’s Dilemma – Top Ways to Grow Revenue There are only so many actions available to a sales leader to profitably grow revenue. The art is identifying, agreeing to, and committing to top ways to grow revenue for you and your sales team. The same is true for profitable revenue growth.

Revenue 36

Revenue Sales Sales B2B 36

15Five

MAY 17, 2016

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 63

SaaS Retention Marketing Engineering 63

Brian Balfour

JANUARY 11, 2018

Output metrics help you set long term goals for the sustainable growth of your business - $6 million in revenue, 100k weekly active users, 1 million monthly active users, $10 million in MRR are all great examples. Revenue retention is the output of engaged users. Are they generating revenue? How active are those teams?

Metrics 105

Metrics Retention Revenue SaaS 105

Andrew Chen

AUGUST 6, 2018

CEOs of such companies should therefore,think about: Is there a way to create revenue streams where the business can still monetize effectively despite users’ infrequent engagement? Some products should be analyzed in a 7 day timeframe – like SaaS/productivity – and others on 30 days.

SaaS 111

SaaS Metrics eCommerce B2B 111

Andrew Chen

OCTOBER 17, 2017

Since the 2014 article, Uber has blown past his estimate by 10X, with top line revenues to support it. Today, Craigslist in over 57,000 cities, generating $700M in revenue per year (on job listings fees!) Based on data points from the global taxi and car-service market, he concluded the real number should be $5.9B.

Workflows 0

Workflows Marketing Retention A/B Testing 0

Chief Executive

MARCH 3, 2023

Precision Inventory Management In the prior Age of Mass Markets, which occurred throughout most of the 20th century, revenue maximization was the right objective. Diminishing unit costs, in turn, meant more revenues and profits. Diminishing unit costs, in turn, meant more revenues and profits.

Metrics 98

Metrics Cash Flow ROI Revenue 98

15Five

DECEMBER 2, 2021

is a legal tech SaaS company that helps entrepreneurs incorporate and grow their companies in the US from anywhere in the world. has not only expanded its products but also grown its team, users and revenue while continuing to work in line with its mission. Why Firstbase.io Uses 15Five for Performance Tracking. Firstbase.io

SaaS 81

SaaS Revenue Benefits Scaling 81

Andrew Chen

SEPTEMBER 27, 2017

If you’re a SaaS company, you don’t talk about this last month’s MRR with X% monthly growth rate. This is because there certainly are major advantages to that model — you’re able to book revenue faster and show initial traction. .” And so on. Wrapping up.

SaaS 73

SaaS Scaling B2B Travel 73

Vantage Circle

AUGUST 21, 2022

Creating a positive impact on even a few customers can fetch references and referrals, thereby boosting new revenue streams. Powered by Vantage Circle , it is a SaaS-based employee engagement solution that uses AI and machine learning to incorporate reward points and unique awards to deserving professionals.

Human Resources 105

Human Resources Sales Sales Compensation 105

Brian Balfour

JUNE 20, 2017

By the same token, a high-converting step could actually result in turning away the right Creators, because suddenly there would be lots of live Patreon pages with uninspiring revenue results (Creator earnings are publicly visible on each Patreon page). We have a creator-driven viral SaaS loop. Learn About Growth, One Email Per Post.

Onboarding 84

Onboarding SaaS Metrics Sales 84

Brian Balfour

JULY 26, 2017

In Christoph's post he published the following graph: Credit: Christoph Janz and Point Nine Capital On the Y-Axis is the average annual revenue per customer that you generate from your model. For example, if you are a SaaS startup and this variable comes out to 50%+ then you should be worried. But what about before that point?

Marketing 52

Marketing SaaS Real Estate eCommerce 52

Chief Executive

FEBRUARY 24, 2023

These high-revenue, high-profit customers are generally very service-sensitive, and relatively price-insensitive if you provide a compelling value proposition. These customers are low-revenue, low-profit. Enterprise Profit Management (EPM) is the key to identifying and managing your company’s profit segments. Profit Peak customers.

Hospitality 97

Hospitality Assets Sales Sales 97

Brian Balfour

AUGUST 3, 2017

Evidence of the four Fits is most apparent in the SaaS space. We can look at almost any category in SaaS and find multiple $1B+ companies who all essentially have the same core product. There are thousands of customers in the enterprise space times their ACV's equal a greater than $100M revenue business (Model Market Fit).

Marketing 57

Marketing SaaS Scaling Small Business 57

Chief Executive

NOVEMBER 11, 2022

That’s why, in a time when growing revenues and profitability are top of mind for every CEO and board member, the ability of your management team to create real customer loyalty is the most essential strategy for success, says Reichheld.

SaaS 40

SaaS Revenue Metrics Retention 40

AIHR

MARCH 9, 2021

Its reputation continues to grow, and revenues go up steeply. In today’s world, where this is a SaaS app for every HR process, the HR manager should be looking for help from their IT team to establish processes for deciding which technologies to adopt. That would be one alternative to the operating model outlined above.

Operations 137

Operations Scaling Recruitment Metrics 137

Andrew Chen

AUGUST 21, 2023

This is particularly problematic because of power law curves, where a small number of whales often dominate top-line revenue. In their initial formation, Creator Economy startups look more like B2B networks or maybe even SaaS platforms — their customer bases (the creators) are highly concentrated, and the creators bring their consumers.

Real Estate 88

Real Estate Media Revenue B2B 88

15Five

MARCH 16, 2017

But when done right, talent development translates to more revenue, lower attrition, and a better culture that attracts more A-players. A survey by The Bridge Group and For Entrepreneurs of 342 B2B SaaS companies, found the average turnover rate for sales reps is now 34%, the majority of which is involuntary. Common Sales Challenges.

Sales 59

Sales Sales Talent Development SaaS 59

LSA Global

MAY 13, 2024

Our organizational alignment research found that having the right talent to execute your business strategy accounts for 29% of the difference between high and low performing companies in terms of: Revenue growth Profitability Leadership effectiveness Customer loyalty Employee engagement The symbiotic relationship between talent and strategy matters.

SaaS 36

SaaS Digital Transformation Sales Sales 36

Walk Me

JULY 4, 2022

Ultimately, the objective of interactive walkthrough software is activation, but it’s also used by SaaS companies to train new staff, onboard new users, and highlight new features and product updates. SaaS companies often employ user segmentation to help them provide specific users a personalized interactive walkthrough experience.

Software 52

Software SaaS Digital Transformation Workflows 52

LSA Global

JUNE 17, 2024

For example, one recent client wanted to run sales training focused on helping their team to shift from selling one-off products to SaaS solutions. The real challenge lies in fundamentally changing and reinforcing the key sales mindsets, behaviors, and skills required to consistently deliver higher sales performance.

ROI 64

ROI Sales Sales Sales Management 64

AIHR

MARCH 2, 2022

For example, imagine you work for a Software as a Service (SaaS) company. Many companies use organizational learning to grow their products and create more revenue. Knowledge retention – Turning individual tacit learnings into clearly documented information. Knowledge transfer – Sharing the learnings with the business.

Retention 98

Retention Implementation SaaS Sales 98

Chief Executive

NOVEMBER 21, 2022

Each was vying for slightly enhanced revenues. Each product manager was focusing on only one rather narrow primary measure: his or her product revenue or gross margin—without regard to the overall effect, or to the important (but hard to measure) second-order effects on both sales and operations, and on the customers.

Sales 52

Sales Sales Revenue Operations 52

Andrew Chen

JANUARY 9, 2020

Series B- Bet on the revenue. 5) market-by-market (or logo-by-logo, if SaaS) comparison where denser/older networks have higher engagement over time (network effects). 7) revenue or activity expansion on a *per user* basis over time — indicates deeper engagement / habit formation. Seed- Bet on the team.

Marketing 110

Marketing Retention B2B Scaling 110

Walk Me

DECEMBER 11, 2023

12 digital transformation best practices with examples Best practices help focus your efforts as change leadership to drive your organization toward innovation, success, and higher revenue, as staff at every level maintain motivation to succeed for all your change initiatives.

Digital Transformation 52

Digital Transformation Revenue Organizational Change SaaS 52

15Five

AUGUST 18, 2016

SaaS startups are always seeking ways to improve the product experience for their customers. Couldn’t Google, Facebook, and Twitter get ahead of inevitable tech-burnout by advocating for something like an hour of downtime each day, even factoring the disruption to the revenue stream? But habits are not formed arbitrarily.

Media 71

Media SaaS Retention Employee Engagement 71

Chief Executive

AUGUST 8, 2022

The reason for this seeming paradox is that some revenues are very costly to serve, while other revenues are ample to support higher costs. In our experience accelerating the profitability of tens of billions of dollars of client revenues, we have found that gross margin does not predict net profits.

Revenue 52

Revenue Implementation Advertising Marketing 52

Harvard Business Review

FEBRUARY 7, 2013

Consider Zynga, which lost $209 million in 2012 — but is still valued at about $2 billion because of the cash it raised and because its revenue is still growing. sustainability) of revenue matters as much as quantity (i.e. growth) of revenue. When we evaluate companies we look closely at revenue concentration.

Revenue 14

Revenue Cash Flow SaaS Metrics 14

Vantage Circle

FEBRUARY 1, 2021

Revenue versus Target. Revenue vs. Target helps you establish a relationship between your projected revenue and actual revenue. These can be for maximizing sales, revenue, site traffic, etc. It calculates and gives you an idea of how your company performs at the net profit and gross profit numbers. Regional Sales.

KPI 52

KPI Sales Sales Metrics 52

Walk Me

JUNE 14, 2023

According to Statista , the software as a service (SaaS) market is estimated to be worth around 197 billion U.S. In 2019, spending on Software as a Service (SaaS) reached approximately $42 billion, as predicted by Gartner. The market is predicted to generate $80 billion in revenues by 2025. dollars by 2024.

Implementation 52

Implementation Software SaaS Sales 52

Andrew Chen

SEPTEMBER 14, 2023

And founders may not be as familiar either — although very valuable companies like Roblox, Supercell, Riot, etc have been started, the industry has mostly focused on game publishers doing revenue shares and minimum guarantees to finance development. There aren’t games-specific GPs at every major fund (whereas there are for SaaS!).

Education 72

Education SaaS Metrics Engineering 72

Andrew Chen

MAY 14, 2018

With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. Andrew: This is one of the reasons why B2B SaaS companies have a recurring revenue model. Who’s the smartest person you know for viral growth on bottoms-up SaaS?”

SaaS 71

SaaS Retention B2B eCommerce 71