LSA Global

MAY 13, 2024

Our organizational alignment research found that having the right talent to execute your business strategy accounts for 29% of the difference between high and low performing companies in terms of: Revenue growth Profitability Leadership effectiveness Customer loyalty Employee engagement The symbiotic relationship between talent and strategy matters.

SaaS 36

SaaS Digital Transformation Sales Sales 36

Chief Executive

OCTOBER 1, 2022

The basic problem with budgeting today is that the core budget categories, like revenues, gross margin and costs are aggregate measures that show whether a company is profitable, but not where it is making and losing money. For example, one beverage distribution company budgets its revenue by brand and geographic branch.

Revenue 98

Revenue Sales Sales Accounts 98

15Five

MAY 19, 2023

sales revenue, customer service ratings, etc.). Revenue-per-employee Revenue-per-employee is the amount of money each employee generates for the company, on average. You can calculate it by dividing total revenue by the current number of employees. Think of revenue-per-employee as a productivity ratio.

Metrics 105

Metrics Retention Revenue Recruitment 105

Help Scout Leadership

JUNE 15, 2021

Often found in SaaS providers but not limited to that space, customer success (CS) works to understand how the customer engages with the product post-sale and identifies ways to optimize that engagement. This both provides greater benefit to the customer and often a path to increased revenue for the company. What is customer success?

SaaS 116

SaaS Sales Sales Revenue 116

Andrew Chen

SEPTEMBER 24, 2018

Dropbox is the fastest SaaS company to $1B in revenue run rate with 600+ million users. The consumerization and developerization of B2B.

SaaS 76

SaaS B2B Sales Sales 76

Chief Executive

MARCH 3, 2023

Precision Inventory Management In the prior Age of Mass Markets, which occurred throughout most of the 20th century, revenue maximization was the right objective. Diminishing unit costs, in turn, meant more revenues and profits. Diminishing unit costs, in turn, meant more revenues and profits.

Metrics 98

Metrics Cash Flow ROI Revenue 98

Chief Executive

NOVEMBER 21, 2022

Each was vying for slightly enhanced revenues. Each product manager was focusing on only one rather narrow primary measure: his or her product revenue or gross margin—without regard to the overall effect, or to the important (but hard to measure) second-order effects on both sales and operations, and on the customers.

Sales 52

Sales Sales Operations Revenue 52

Walk Me

DECEMBER 11, 2023

12 digital transformation best practices with examples Best practices help focus your efforts as change leadership to drive your organization toward innovation, success, and higher revenue, as staff at every level maintain motivation to succeed for all your change initiatives.

Digital Transformation 52

Digital Transformation Revenue Organizational Change Change Management 52

Andrew Chen

JULY 2, 2018

Then your revenue/installs/whatever goes up by +10% right? If you’re at a big company and another team publishes a test result, make sure you agree on the actual final metric you’re trying to impact – whether that’s revenue, highly engaged users, or something else. When a +10% isn’t really a +10%.

A/B Testing 100

A/B Testing Revenue eCommerce SaaS 100

15Five

DECEMBER 2, 2021

is a legal tech SaaS company that helps entrepreneurs incorporate and grow their companies in the US from anywhere in the world. has not only expanded its products but also grown its team, users and revenue while continuing to work in line with its mission. Why Firstbase.io Uses 15Five for Performance Tracking. Firstbase.io

SaaS 81

SaaS Revenue Scaling Benefits 81

Andrew Chen

AUGUST 21, 2023

This is particularly problematic because of power law curves, where a small number of whales often dominate top-line revenue. In their initial formation, Creator Economy startups look more like B2B networks or maybe even SaaS platforms — their customer bases (the creators) are highly concentrated, and the creators bring their consumers.

Media 88

Media Real Estate Revenue B2B 88

Walk Me

JULY 4, 2022

Ultimately, the objective of interactive walkthrough software is activation, but it’s also used by SaaS companies to train new staff, onboard new users, and highlight new features and product updates. SaaS companies often employ user segmentation to help them provide specific users a personalized interactive walkthrough experience.

Software 52

Software Digital Transformation SaaS Workflows 52

15Five

MAY 17, 2016

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 48

SaaS Marketing Engineering Retention 48

Andrew Chen

JULY 10, 2018

James Currier (of NFX) pens one of the classics of the last few years, defining the term “Market Network” – multiple participants, SaaS tools, with transactions at the center. GMV, revenue, Seller/supply metrics (engagement/overall), Buyer metrics (engagement/overall). Read the whole thing here: [link].

Metrics 110

Metrics eCommerce Retention User Experience 110

Brian Balfour

JULY 26, 2017

In Christoph's post he published the following graph: Credit: Christoph Janz and Point Nine Capital On the Y-Axis is the average annual revenue per customer that you generate from your model. For example, if you are a SaaS startup and this variable comes out to 50%+ then you should be worried. But what about before that point?

Marketing 52

Marketing SaaS Real Estate eCommerce 52

Chief Executive

FEBRUARY 24, 2023

These high-revenue, high-profit customers are generally very service-sensitive, and relatively price-insensitive if you provide a compelling value proposition. These customers are low-revenue, low-profit. Enterprise Profit Management (EPM) is the key to identifying and managing your company’s profit segments. Profit Peak customers.

Hospitality 97

Hospitality Assets Sales Sales 97

Chief Executive

AUGUST 8, 2022

The reason for this seeming paradox is that some revenues are very costly to serve, while other revenues are ample to support higher costs. In our experience accelerating the profitability of tens of billions of dollars of client revenues, we have found that gross margin does not predict net profits.

Revenue 52

Revenue Manager Marketing Advertising 52

LSA Global

JUNE 17, 2024

For example, one recent client wanted to run sales training focused on helping their team to shift from selling one-off products to SaaS solutions. The real challenge lies in fundamentally changing and reinforcing the key sales mindsets, behaviors, and skills required to consistently deliver higher sales performance.

ROI 53

ROI Sales Sales Sales Management 53

Brian Balfour

JANUARY 11, 2018

Output metrics help you set long term goals for the sustainable growth of your business - $6 million in revenue, 100k weekly active users, 1 million monthly active users, $10 million in MRR are all great examples. Revenue retention is the output of engaged users. Are they generating revenue? How active are those teams?

Metrics 105

Metrics Retention Revenue SaaS 105

Walk Me

JUNE 14, 2023

According to Statista , the software as a service (SaaS) market is estimated to be worth around 197 billion U.S. In 2019, spending on Software as a Service (SaaS) reached approximately $42 billion, as predicted by Gartner. The market is predicted to generate $80 billion in revenues by 2025. dollars by 2024.

Implementation 52

Implementation Software Sales Sales 52

Andrew Chen

JULY 19, 2017

Off-the-shelf SaaS tools versus building your own. ” — Sriram Krishnan , ex-Revenue Products at Snap, Mobile Ad Platform at Facebook. Yes, everything’s getting cheaper from the growth of cloud computing, off-the-shelf SaaS, open-source code, and more granular and accessible performance marketing.

Scaling 111

Scaling Advertising SaaS Marketing 111

Vantage Circle

AUGUST 21, 2022

Creating a positive impact on even a few customers can fetch references and referrals, thereby boosting new revenue streams. Powered by Vantage Circle , it is a SaaS-based employee engagement solution that uses AI and machine learning to incorporate reward points and unique awards to deserving professionals.

Human Resources 93

Human Resources Sales Sales Compensation 93

Brian Balfour

AUGUST 3, 2017

Evidence of the four Fits is most apparent in the SaaS space. We can look at almost any category in SaaS and find multiple $1B+ companies who all essentially have the same core product. There are thousands of customers in the enterprise space times their ACV's equal a greater than $100M revenue business (Model Market Fit).

Marketing 57

Marketing SaaS Scaling Small Business 57

Andrew Chen

SEPTEMBER 27, 2017

If you’re a SaaS company, you don’t talk about this last month’s MRR with X% monthly growth rate. This is because there certainly are major advantages to that model — you’re able to book revenue faster and show initial traction. .” And so on. Wrapping up.

SaaS 73

SaaS Scaling B2B Marketing 73

Vantage Circle

FEBRUARY 1, 2021

Revenue versus Target. Revenue vs. Target helps you establish a relationship between your projected revenue and actual revenue. These can be for maximizing sales, revenue, site traffic, etc. It calculates and gives you an idea of how your company performs at the net profit and gross profit numbers. Regional Sales.

KPI 52

KPI Sales Sales Revenue 52

Help Scout Leadership

SEPTEMBER 21, 2021

While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Experience working with SaaS products. The first named customer success group was created in 1996. Nice to haves: Industry knowledge and experience.

Sales 104

Sales Sales Onboarding Education 104

Andrew Chen

AUGUST 6, 2018

CEOs of such companies should therefore,think about: Is there a way to create revenue streams where the business can still monetize effectively despite users’ infrequent engagement? Some products should be analyzed in a 7 day timeframe – like SaaS/productivity – and others on 30 days.

SaaS 111

SaaS Metrics eCommerce B2B 111

Andrew Chen

OCTOBER 17, 2017

Since the 2014 article, Uber has blown past his estimate by 10X, with top line revenues to support it. Today, Craigslist in over 57,000 cities, generating $700M in revenue per year (on job listings fees!) Based on data points from the global taxi and car-service market, he concluded the real number should be $5.9B.

Marketing 0

Marketing Revenue A/B Testing Workflows 0

15Five

MARCH 16, 2017

But when done right, talent development translates to more revenue, lower attrition, and a better culture that attracts more A-players. A survey by The Bridge Group and For Entrepreneurs of 342 B2B SaaS companies, found the average turnover rate for sales reps is now 34%, the majority of which is involuntary. Common Sales Challenges.

Sales 51

Sales Sales Talent Development Sales Management 51

Andrew Chen

SEPTEMBER 14, 2023

And founders may not be as familiar either — although very valuable companies like Roblox, Supercell, Riot, etc have been started, the industry has mostly focused on game publishers doing revenue shares and minimum guarantees to finance development. There aren’t games-specific GPs at every major fund (whereas there are for SaaS!).

Education 72

Education SaaS Engineering Revenue 72

Brian Balfour

JUNE 20, 2017

By the same token, a high-converting step could actually result in turning away the right Creators, because suddenly there would be lots of live Patreon pages with uninspiring revenue results (Creator earnings are publicly visible on each Patreon page). We have a creator-driven viral SaaS loop. Learn About Growth, One Email Per Post.

Onboarding 84

Onboarding SaaS Metrics Sales 84

Walk Me

AUGUST 18, 2022

Depending on the specialism of the organization, this can involve: Cotton swabs Fluid bags Alcohol wipes Sterile and non-sterile gloves Software as a Service (SaaS) A cloud-based platform. For example, a small hospital may lose revenue to a neighboring hospital with several MRI scanners. Canceled appointments mean lost revenue.

Hospitality 52

Hospitality Manager Operations Insurance 52

Chief Executive

JULY 8, 2022

Today, the traditional broad accounting categories of revenues and costs, which worked so well in the prior era and which still work well for financial reporting, are completely inadequate for understanding granular profitability. Enterprise Profit Management SaaS systems can be configured in a few weeks.

Marketing 52

Marketing SaaS Manager Advertising 52

Vantage Circle

DECEMBER 16, 2021

Sociabble is a SaaS-based mobile-first solution for internal communication, employee advocacy, and employee engagement. It would be best to strengthen your social media presence to escalate your company’s brand value and revenue generation. Employee-centric gamification. In-depth analytics. Visit Website. Ease of Use. Customer Support.

Media 52

Media Marketing Sales Sales 52

Andrew Chen

JANUARY 9, 2020

Series B- Bet on the revenue. 5) market-by-market (or logo-by-logo, if SaaS) comparison where denser/older networks have higher engagement over time (network effects). 7) revenue or activity expansion on a *per user* basis over time — indicates deeper engagement / habit formation. Seed- Bet on the team.

Marketing 110

Marketing Retention B2B Scaling 110

15Five

AUGUST 18, 2016

SaaS startups are always seeking ways to improve the product experience for their customers. Couldn’t Google, Facebook, and Twitter get ahead of inevitable tech-burnout by advocating for something like an hour of downtime each day, even factoring the disruption to the revenue stream? But habits are not formed arbitrarily.

Media 61

Media SaaS Engineering Manager 61

Andrew Chen

MAY 14, 2018

With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. Andrew: This is one of the reasons why B2B SaaS companies have a recurring revenue model. Who’s the smartest person you know for viral growth on bottoms-up SaaS?”

SaaS 71

SaaS B2B Retention eCommerce 71