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Customer Retention: CEOs Share Strategies

Chief Executive

Their intent is clear: 41 percent of CEOs polled by Chief Executive in July cited “shifting focus to consumer retention” as an action they had taken or considered taking over the previous three months, making it far and away their biggest expressed priority. Many companies slipped on retention efforts over the last few years.

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What Is a Good Retention Rate and How Do You Achieve and Maintain It?

15Five

However, without measuring employee engagement rates, you won’t understand the effectiveness of your HR strategies in improving retention and decreasing turnover. What is employee retention rate? Employee retention rate indicates how well a company is doing at retaining employees. What is a good employee retention rate?

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Elevating Others Thought Leadership | Watchen Nyanue Hampton

Peter Winick

Watchen shows how elevating others in thought leadership and using your own power to share the spotlight can be good for retention, succession planning, and reaching wider audiences through wider conversations that you otherwise might never have been aware of. It makes a huge difference in retention. Watchen Nyanue Hampton Yeah.

Retention 296
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DAU/MAU is an important metric, but here’s where it fails

Andrew Chen

At Uber, our most profitable rides are to airports, via Black Car for a special night out, business travel, etc. Products in travel, like Airbnb and Booking, are only used a few times per year by consumers. The average consumer only travels ~2x/year. DAU/MAU isn’t the right metric there. That’s awesome! Also great.

Metrics 106
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Claiming an Employee Retention Credit in 2022

Zenefits

You can still claim an employee retention credit (ERC) if you own a small business and had to partially or fully close because of COVID-19. Is it too late for me to claim the employee retention credit? . Am I eligible for the employee retention credit? What wages qualify for the employee retention credit? .

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Your In-depth 2023 Guide to Stay Interviews (Plus Best Questions to Ask)

AIHR

Stay interviews are a highly effective tool for improving employee retention and engagement. Its purpose is to understand why employees choose to stay with the organization and determine the specific actions needed to increase their engagement and retention. Think of it as a customer retention strategy, but applied to employees.

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28 ways to grow supply in a marketplace — by Lenny Rachitsky, ex-Airbnb

Andrew Chen

affordable and unique travel experiences for guests, and great income for hosts. To launch a city, we’d travel there and hold a meetup. Converting travelers to hosts definitely moved the needle when we launched a new market. What : Getting new users to a key milestone that you believe is important for long-term retention.