Retention SaaS Scaling 
Help Scout Leadership
APRIL 27, 2021
For B2B SaaS companies, user adoption is one of the most important elements to get right in order to grow sustainably. Appcues found that activation (when customers experience the core value of the product) is the most important pirate metric for SaaS growth. more than the same percentage increase in retention.
15Five
JUNE 14, 2022
With the right HR SaaS software, you can check in on your employees’ well-being, get continuous feedback, develop high-performing managers, and enable a more dynamic performance management cycle. Read on for five reasons why a holistic HR SaaS software solution is worth the investment. Better employee retention.
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Andrew Chen
DECEMBER 20, 2016
Since HubSpot is a B2B SaaS product, CAC would equal the cost to acquire a new customer on one of their Basic, Pro, or Enterprise plans. Example 2: SaaS Company w/ Inside Sales. Instead of turning off the new channels we tried in March, we would probably make the decision to scale them. Here’s an example. n= Current Month.
15Five
MAY 19, 2023
(It’s also helpful to reference when asking for support on programs to boost retention. Employee engagement is critical to productivity, performance, and retention, and can be tied directly to business profitability. But it’s also important to track employee retention overall. 59% rated themselves as inadequate or fair.)
15Five
MAY 17, 2016
I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.
Brian Balfour
JANUARY 11, 2018
Previously, we walked through how this can play out with a B2B SaaS company that focuses exclusively on MRR as their north star metric. Revenue retention is the output of engaged users. The usage is the input, and looking only at revenue retention has two big problems: 1. Let’s walk through another example to unpack this point.
Andrew Chen
OCTOBER 17, 2017
In both the eBay and Uber examples, we see that you can start with a niche – whether that’s a geography or product line – and then quickly scale into a huge network of buyers and sellers. create a marketing strategy to scale the client base and increase visibility. Starting small, and what to do next.
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