Nir Eyal

NOVEMBER 27, 2023

For companies building products for enterprise customers, increasing customer retention by just 5 percent increases profits by 25 to 95 percent. User retention is perhaps the most important metric for SaaS providers, who offer products or services that must engage customers regularly to ensure they don’t churn.

SaaS 62

SaaS B2B Retention Metrics 62

15Five

MAY 19, 2023

(It’s also helpful to reference when asking for support on programs to boost retention. Employee engagement is critical to productivity, performance, and retention, and can be tied directly to business profitability. But it’s also important to track employee retention overall. 59% rated themselves as inadequate or fair.)

Metrics 105

Metrics Retention Recruitment Revenue 105

Andrew Chen

JULY 10, 2018

Anand Iyer (Trusted) again, talks about the evolution from leadgen/search-based marketplaces to full-stack where the platform helps manage: 1) customer UX, 2) supply software tools, 3) retention/frequency, 4) transactional model, 5) trust/safety/risk, 6) pricing mgmt + guidance. How to think about frequency and retention?

Metrics 110

Metrics eCommerce Retention SaaS 110

15Five

MAY 17, 2016

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 63

SaaS Retention Marketing Engineering 63

Brian Balfour

JANUARY 11, 2018

Previously, we walked through how this can play out with a B2B SaaS company that focuses exclusively on MRR as their north star metric. Revenue retention is the output of engaged users. The usage is the input, and looking only at revenue retention has two big problems: 1. Let’s walk through another example to unpack this point.

Metrics 105

Metrics Retention Revenue SaaS 105

Vantage Circle

DECEMBER 14, 2023

Early-stage employee retention rates. She has helped early-stage SAAS startups across India build awesome teams by fostering positive candidate experiences. What Can be Done to Implement and Improve this Journey of Candidate Experience? Candidate feedback surveys.

Recruitment 111

Recruitment Marketing Metrics SaaS 111

Andrew Chen

OCTOBER 17, 2017

Transactions require strong retention of both demand and supply, and if a marketplace can improve that stickiness, more activity can be generated on the platform. In many ways, this is just a classic retention problem, except with multiple players within the ecosystem. Grow supply + demand stickiness. Or perhaps all of them!

Workflows 0

Workflows Marketing Retention A/B Testing 0

Vantage Circle

AUGUST 21, 2022

Though every sales team member works towards maximizing customer conversion and retention, they do not share the same responsibilities. Besides, they can build a strong talent pipeline and work towards motivating the team to improve and acquire leadership positions in the firm, thereby ensuring talent retention.

Human Resources 105

Human Resources Sales Sales Compensation 105

AIHR

MARCH 2, 2022

Knowledge retention – Turning individual tacit learnings into clearly documented information. For example, imagine you work for a Software as a Service (SaaS) company. It also includes knowledge retention and transfer that can help you fulfill the needs of your employees, partners, and clients. .

Retention 98

Retention Implementation SaaS Sales 98

AIHR

MARCH 9, 2021

Retention is becoming an issue for the first time. In today’s world, where this is a SaaS app for every HR process, the HR manager should be looking for help from their IT team to establish processes for deciding which technologies to adopt. Employees are asking questions about development and career paths.

Operations 137

Operations Scaling Recruitment Metrics 137

Andrew Chen

JANUARY 9, 2020

1) cohort retention curves that flatten (stickiness). 5) market-by-market (or logo-by-logo, if SaaS) comparison where denser/older networks have higher engagement over time (network effects). 1) cohort retention curves that flatten (stickiness). It’s not unusual for a startup to have “meh” retention.

Marketing 110

Marketing Retention B2B Scaling 110

15Five

DECEMBER 29, 2016

For those of us who have a hard time controlling ourselves when being confronted with triggers, Nir suggests what he calls attention retention devices – technologies specifically designed to block out the triggers and distractions from other technologies. is the Poster Child for the Next Wave of SaaS Innovation. 15) HR 2.0

SaaS 0

SaaS Employee Engagement Performance Review Performance Management 0

Vantage Circle

JUNE 7, 2024

Exit Interviews: Understand why employees are leaving and identify areas to improve retention. Boosting Retention : Regular surveys can point out underlying issues that contribute to employee dissatisfaction and turnover before good talent leaves.

Benchmarking 52

Benchmarking SaaS Employee Engagement Onboarding 52

Vantage Circle

MAY 14, 2022

A Glassdoor survey found that new hire retention can be improved by up to 82 percent by putting a strong onboarding program in place. In his free time, he loves to write about Marketing, SaaS, and Social Media. In fact, a survey by BambooHR found that 31 percent of workers change companies within the first six months.

Onboarding 105

Onboarding Recruitment SaaS Metrics 105

Vantage Circle

MAY 20, 2022

Retention and turnover. Gaurav Belani Senior SEO and Content Marketing Analyst at Growfusely, a SaaS content marketing agency specializing in content and data-driven SEO. ." Ideally, you'll have baseline pre-intervention data to track progress, but if not, use benchmark data from others in your industry.

Inclusion 98

Inclusion Diversity eCommerce Recruitment 98

Vantage Circle

APRIL 13, 2023

A well-crafted plan will help organizations enhance workplace culture , improve retention rates, and create a motivated workforce. Having higher retention rates with good work culture. To leverage the flexibility of technology , you can try out SaaS-based employee engagement tools. But what goes into developing a plan like that?

Employee Engagement 102

Employee Engagement Implementation SaaS Retention 102

AIHR

DECEMBER 6, 2022

A Martech report found that an average company with 200-500 employees uses “about 123 software-as-a-service (SaaS) applications.” In this example , the HR department was struggling to understand what was influencing the retention of their top-performing employees.

Human Resource Information Systems (HRIS) 132

Human Resource Information Systems (HRIS) Workflows Recruitment Software 132

Brian Balfour

JUNE 20, 2017

Creators who hit the recurring income threshold have near-perfect retention, explains Raviv. Earlier learnings and observations told the team that they had a lot of aspects of the product to change -- or at least to test -- but the team's main constraint was as a low-volume SaaS funnel. "We We have a creator-driven viral SaaS loop.

Onboarding 84

Onboarding SaaS Metrics Sales 84

Andrew Chen

JULY 20, 2020

To learn more from Bangaly, Elena, and Fareed check out the upcoming Career Accelerator Programs like Product Strategy , Marketing Strategy , and Retention + Engagement Deep Dive. When you have Product-Market Fit , you have healthy retention curves (they flatten out). Reforge is a community for those leading and growing tech companies.

Retention 145

Retention Accounts Marketing Metrics 145

Walk Me

JULY 4, 2022

Ultimately, the objective of interactive walkthrough software is activation, but it’s also used by SaaS companies to train new staff, onboard new users, and highlight new features and product updates. SaaS companies often employ user segmentation to help them provide specific users a personalized interactive walkthrough experience.

Software 52

Software SaaS Digital Transformation Workflows 52

Vantage Circle

APRIL 5, 2021

Promotes better employee retention. Vantage Rewards is a powerful reward and recognition platform that is easy-to-use, SaaS-based, and makes the employee recognition process simple, fun, and accessible. Let's take a look at the eight most distinct advantages of rewards and recognition in the workplace: Enhances company culture.

SaaS 98

SaaS Manager Account Management Retention 98

Andrew Chen

MAY 14, 2018

Those working in growth and retention must continually seek “fresh powder.”. Those early experiments you’re talking about happened during a time when they knew that storing and syncing files had very high retention. The interesting early story there is that they had amazing retention but not a lot of top-line growth.

SaaS 71

SaaS Retention B2B eCommerce 71

Walk Me

OCTOBER 5, 2021

It also increases productivity, since users are provided with just-in-time information, which improves engagement, knowledge retention, and performance. In-app guidance reduces productivity lags that can occur when employees submit tickets and, as noted above, it also boosts engagement, knowledge retention, and performance.

Workflows 52

Workflows Software User Experience ROI 52

Chief Executive

NOVEMBER 11, 2022

You get at it by figuring two numbers: • Net Revenue Retention , the metric most beloved by SaaS companies—recurring revenue from existing customers, plus. Earned New Customer Revenue, “which quantifies revenues from the subset of new customers who were earned through recommendations and referrals from existing customers.”.

SaaS 40

SaaS Revenue Metrics Retention 40

LSA Global

JUNE 17, 2024

For example, one recent client wanted to run sales training focused on helping their team to shift from selling one-off products to SaaS solutions. Matching the content and approach on the specific needs and strengths of each team member enhances participant engagement and knowledge retention.

ROI 64

ROI Sales Sales Sales Management 64

Zenefits

SEPTEMBER 19, 2022

A product designer for a SaaS company, take a tour with them into a business where their product makes a difference. If they’re: Making sales, bring in the people who have been satisfied with their service and have them say a few words. Construction workers, show them the happy families living in the buildings they helped build.

SaaS 96

SaaS Compensation Nonprofit Banking 96

15Five

FEBRUARY 23, 2022

Following Jeff, Christine Kaszubski, CPO of Pindrop and recently named one of the top 50 women in SaaS, shared insights on becoming a more strategic people leader from her 25 years of experience. The more you invest in DEIB, the better your retention rate, engagement rate, and employee well-being will be. Productivity everywhere.

Diversity 81

Diversity SaaS Scaling Benchmarking 81

Zenefits

AUGUST 16, 2022

Company culture naturally affects productivity, recruitment efforts, employee retention, and future success. This SaaS website building and hosting company has very few levels of hierarchy. Your corporate culture reflects the habits, values, behaviors, and interactions between employees, management, and clients. Squarespace.

SaaS 59

SaaS Benefits Retention Employee Engagement 59

AIHR

JUNE 30, 2023

Improving employee retention – By creating talent acquisition strategies that help organizations find hires who are a good cultural fit and align with the overall mission and vision of the company, businesses can improve employee retention. Bridging also acts as a strong retention strategy.

Recruitment 26

Recruitment Onboarding Metrics Software 26

15Five

AUGUST 18, 2016

SaaS startups are always seeking ways to improve the product experience for their customers. NE : What we’re seeing already is the proliferation of what I call attention retention devices – technologies specifically designed to block out the triggers and distractions from other technologies. But habits are not formed arbitrarily.

Media 71

Media SaaS Retention Employee Engagement 71

Vantage Circle

JULY 27, 2021

Employee Recognition Statistics Relating To Retention. There is a clear connection between recognition and employee retention. Timely rewards and recognition can be a powerful retention tool. We can clearly see that recognition impacts engagement, retention, and productivity levels positively. Source: Achievers.

Retention 52

Retention Employee Engagement SaaS Manager 52

Vantage Circle

MAY 20, 2024

user/month Vantage Rewards Visit Website Read more + Why Vantage Rewards Vantage Circle, a SaaS-based employee engagement platform, allows companies to cover the recognition needs of a global workforce with flexible monetary and non-monetary rewards. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 105

Employee Engagement Software Media ROI 105

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. Part one of this conversation focuses specifically on the aspect of user acquisition for growth, and then we cut off and go into the aspects of growth for user engagement and retention, in the next episode. Part 2: Engagement and Retention. Sonal: Right. Sonal: Yesss.

Marketing 75

Marketing Metrics Retention eCommerce 75

Vantage Circle

OCTOBER 21, 2021

This blog post is designed to give you some of the best compensation planning tools on the market to help you with your talent attraction and retention initiatives. Compport is a one-stop integrated SaaS solution to manage all your compensation plans. Table of Contents. Payfactors. Salary.com. Payscale Marketpay. SimplyMerit.

Compensation 52

Compensation Manager Workflows Software 52

Chief Executive

DECEMBER 2, 2022

In addition to those broader, tectonic shifts, boards have ongoing cybersecurity concerns, digital transformation, environmental and diversity goals, war for talent issues, demographics and workforce shifts and related retention issues.

Digital Transformation 52

Digital Transformation Education SaaS Retention 52

AIHR

OCTOBER 27, 2023

HR uses compensation to attract top talent and boost retention rates. Paid parental leave and on-site childcare in two business locations has helped them attract and promote more women into management positions, increase employee retention , and boost loyalty and trust. This money is subject to taxation.

Compensation 116

Compensation Benefits Insurance Metrics 116

Andrew Chen

AUGUST 21, 2023

In their initial formation, Creator Economy startups look more like B2B networks or maybe even SaaS platforms — their customer bases (the creators) are highly concentrated, and the creators bring their consumers. (More on this from an essay of mine from a few years back, What’s Next in Marketplaces ). No wonder the frustration.

Real Estate 88

Real Estate Media Revenue B2B 88