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How Support Teams Can Improve Customer Retention

Help Scout Leadership

What is customer retention and how is it measured? Customer retention , then, is all the work you do to keep that customer coming back again and again. Plugging these numbers in to the formula, we get: (580-100)/500 x 100 = 96% retention. Why customer service teams should care about retention.

Retention 294
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What Is Customer Retention + 16 Proven Retention Strategies

Help Scout Leadership

Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior. Read the full article

Retention 223
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3 Secrets to Employee Retention

Leadership Freak

Employee retention is a fantasy in organizations when people are treated like tools. Employee loyalty is a relic of the past. Free food and a foosball table in the employee lounge are sugar… Continue reading →

Retention 246
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The Retailer’s Dilemma - Acquisition or Retention?

Chief Outsiders

That got me thinking about that often ignored, but important aspect of marketing for many companies – retention. Last year, the CEO of JCPenney talked with the Wall Street Journal about “doubling down on existing clients.” For some companies, keeping a customer is far more profitable than acquiring a new one. But is that true for all?

Retention 241
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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards.

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7 Retention Marketing Strategies for Ecommerce Merchants

Help Scout Leadership

Looking to improve the customer retention rates for your online store? Adopt these seven simple ecommerce retention marketing strategies. Read the full article

eCommerce 189
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Set Relationship Goals When Employee Retention Matters

Leadership Freak

I had a conversation with a high performing leader who is great at setting goals for results. But it's time to set goals for relationships. How can you make it delightful to work with you, even in high stress environments?

Retention 246
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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

📈 Enhancing Recruitment and Retention: Understand how modern fertility benefits can help attract and retain top talent by aligning with the diversity, equity, and inclusion (DEI) values important to Gen Z and Millennials, and meeting the health expectations of all generational cohorts.

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Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

. 🕵 Evaluate approaches for identifying, attracting, and integrating "overqualified" talent as a strategic advantage in a rapidly changing business environment, including methods for creating growth paths that maximize retention.