article thumbnail

HR Project Management: A Practical Guide

AIHR

With the labor market in an unpredictable state and technology rapidly changing the way businesses run, HR requires tools to help them hire, manage and retain employees—the success of an organization depends on it. Contents What is HR project management? What is HR project management? Keeping focus and alignment.

article thumbnail

Navigating Virtual Teams and Complexity Theory | Dr. Robert Gordon

Peter Winick

He’s also an expert in supply chain and project management. You know, I did I did research with complexity theory and virtual teams, particularly related to project management. And when that got published, you know, Project Management Institute, I really kind of felt it was one of these advanced theoretical things.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Customer Onboarding Specialist Job Description: Templates and Examples

Help Scout Leadership

Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. A customer onboarding specialist manages onboarding. A customer success specialist owns lifecycle management.

article thumbnail

The 7 Best Knowledge Base Software + How to Choose One

Help Scout Leadership

Whether it’s battle cards for your sales team or product roadmaps for engineering, you can store it all in Guru. It’s basically an internal wiki plus a project management tool. They’re also most focused on internal use and project management. Guru Best knowledge base software for multi-team use.

Software 269
article thumbnail

The 9 Best Front Alternatives for Customer Support Teams

Help Scout Leadership

Front helps teams of all types — support, marketing, and salesmanage communications. Best for teams looking for project management capabilities. For teams looking for a multifunction support and project management tool, Missive could be a good option. Front: Advantages and disadvantages.

article thumbnail

Google Collaborative Inbox: Pros, Cons, and 5 Alternatives

Help Scout Leadership

You’re also able to connect to Slack and Trello for some project management functionality. For teams looking for a solution that includes a little more of a project management angle, Sortd could be a great option. Gmelius basically picks up where Google Collaborative Inbox ends and adds on some additional functionality.

Accounts 290
article thumbnail

The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

Instead of being opaque about where they’re at on a project, they’re incredibly transparent. Ben Lueders, Co-founder and Lead Designer, explained their approach: “Our first project manager — my wife Megan — started this really great thing we still do called ‘The Monday Email.’ Tip #6: Encourage ride-alongs.