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This can range from minor adjustments to current procedures (such as adding a step to a team’s workflow) to successful workplace transformation in existing structures (like company culture changes) or introducing new systems, software, or initiatives.
The company would pair its digital whiteboarding tech with workflows and decision-making frameworks created by the Luma Institute, giving customers the means and methods to collaborate and innovate. The goal: Mural would make the transition from a digital whiteboarding tool to a collaborative intelligence company.
Because of these upstream and downstream interactions, it's often difficult for people to know whether their actions have impact, or how changes in one part of the workflow will impact others. As a result, it's easy for managers and employees to say that they did their jobs well, and any problems must have been caused somewhere else.
PAMF’s Fremont Center wanted to simultaneously improve outcomes, cut waiting time, and create better workflows in order to take some of the pressure off of their often-overworked staff. These teams began redesigning the workflow and offices in late 2011. Insight Center. Leading Change in Health Care. Sponsored by Optum.
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