Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. If the CEO doesnt play this role, process improvement stays comfortably within functional boundaries. The company was too big for that."

Process Improvement 15

Process Improvement Insurance Banking Telecommunications 15

Harvard Business Review

NOVEMBER 23, 2010

More on: Managing yourself , Morale , Work life balance Join the Discussion | More by This Author | Email/Share Previous The Right CEO Personality for Process Improvement Next How to Turn Garbage into Gold Never miss a new post from your favorite blogger again with the Harvard Business Review Daily Alert email.

Telecommunications 15

Telecommunications Insurance Education Process Improvement 15

Harvard Business Review

MAY 30, 2014

The CEO of a large telecommunications firm announced an enterprise-wide cost-reduction and simplification effort as a way of responding to rapidly changing technologies and new competitive threats. Consider this example. The initiative was launched with great fanfare and positioned as key to the company’s long-term success.

Change Management 11

Change Management Manager Telecommunications Benchmarking 11

Harvard Business Review

NOVEMBER 25, 2015

We saw this play out in retail, banking, telecommunications, and the fast food industry as well. For example, a Starbucks manager told us that he lets each employee experiment with how they connect to each customer, and a bank manager we worked with said he encourages people to suggest process improvements.

Banking 15

Banking Sales Sales Performance Review 15

Chief Executive

FEBRUARY 24, 2023

On the heels of this expansion, in 2004 courts struck down a central tenet of the 1996 US Telecommunications Act that obligated carriers to provide wholesale network access to competitors like MetTel.

Telecommunications 98

Telecommunications Digital Transformation Marketing Onboarding 98

Harvard Business Review

NOVEMBER 23, 2010

More on: Managing uncertainty , Risk management , Social media Join the Discussion | More by This Author | Email/Share Previous Google Changes the Playing Field on News Next The Right CEO Personality for Process Improvement Never miss a new post from your favorite blogger again with the Harvard Business Review Daily Alert email.

Telecommunications 16

Telecommunications Media Insurance Education 16