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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

“The support queue is an enormous, gelatinous, sticky, messy blob, growing continually to fill all of the available space.” – Matt Hunter, Technical Support Engineer Illustrated by Carolina Escobedo Garcia , Customer Operations Associate at Clerky. Prioritize conversations by using workflows, tags, and folders. Offer tiered support.

Workflows 299
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HR Operations: The Essential Guide

AIHR

HR Operations is an indispensable part of every HR department. What exactly does HR operations do, what are their key responsibilities and main goals? Contents What is HR Operations? Key responsibilities of HR Operations The main goals of HR Operations HR operations manager role. What is HR Operations?

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In Just 5 Steps: Conquer Overwhelm and Stop Feeling Stretched Thin as a Leader

Lolly Daskal

Streamline Your Processes: Examine your workflows and processes. Automation, better organization, and improved communication can all contribute to smoother operations, saving you time and reducing stress. Effective delegation not only lightens your workload but also fosters team growth.

Workflows 296
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How to Leverage AI for Smarter Decision Making as a Leader

Lolly Daskal

Whether it’s data entry, scheduling, or email management, AI can streamline your workflow. Whether it’s financial risks, cybersecurity threats, or operational challenges, AI-powered risk management systems can provide early warnings and suggest mitigation strategies.

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Customer Story: Brain.fm

Help Scout Leadership

What our customers love most about the product is the ease in which they’re able to tap into their desired mental state,” said Chandler Perog, Brain.fm’s Chief Operating Officer. Workflows : Create events from tags, customer properties, or email content to properly route conversations. Forbes , and Lifehacker.

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4 People Analytics Operating Models To Implement

AIHR

This article will discuss four people analytics operating models organizations can consider leveraging value from their people analytics investment. Contents What is an operating model? An operating model is a visual depiction of how an organization or function delivers value. What is a people analytics operating model?

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Tips & Templates for Writing Great Knowledge Base Articles

Help Scout Leadership

Here’s an example from our Docs knowledge base article about getting started with Workflows : It uses various types of formatting — bolding for navigational elements, an ordered list for steps in the process, and a different background color for a note — that attract attention to the critical pieces of information on the page.

Workflows 317