Harvard Business Review

OCTOBER 9, 2023

The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization.

Operations 28

Operations Process Improvement Culture Change Scaling 28

AIHR

NOVEMBER 6, 2023

Here are three distinctions: HR Director Director of People and Culture Focuses on the operational and traditional HR functions like recruitment, benefits administration, employee relations, performance management , and compliance. However, they vary from organization to organization, depending on its size, sector, and business priorities.

Human Resources 119

Human Resources Compliance Inclusion Administration 119

Chief Executive

FEBRUARY 10, 2023

A quality mindset can serve to eliminate debilitating waste while creating a more reliable operating model. This is troubling because high performance in all domains is the key to progressing on goals. When things get tough in other industries, like airlines or manufacturing, they double down on quality principles.

Compliance 98

Compliance Hospitality Process Improvement Revenue 98

Harvard Business Review

FEBRUARY 8, 2012

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. Exactly how can HR accelerate process improvement? Bring people into HR with extensive operational improvement experience.

Process Improvement 15

Process Improvement Administration Organizational Development Compliance 15

15Five

AUGUST 8, 2023

The hope is, that with AI-enabled technologies, busy HR departments can increase operational capacity, save time and money, and automate some repetitive tasks. That’s just one of many reasons why human review and oversight are critical when using AI technology in people operations and HR management. While some generative AI tools (i.e.,

Human Resources 96

Human Resources Inclusion Rollout Recruitment 96

AIHR

MAY 30, 2022

This structure is essential to how the company will operate. There are many different classifications of organizational structure , such as hierarchical, divisional, matrix, process, customer-centric, and network. Total quality management is also known as continuous process improvement, lean, and six-sigma.

Organizational Development 144

Organizational Development Human Resources Diversity Performance Management 144

Walk Me

JUNE 24, 2021

Adopt process improvement methodologies. However, unless a proactive approach is taken to process improvement, the rate of change can be too slow. In today’s ever-changing business landscape, it is therefore crucial to adapt and continually optimize existing business processes.

Workflows 52

Workflows Process Improvement Metrics Onboarding 52

AIHR

AUGUST 2, 2022

Research by Sapling HR shows that the average new hire onboarding process consists of 54 activities. If you’re able to identify the critical issues through analyzing the data of these various activities, it will go a long way in elevating your onboarding processes. An effective onboarding process is iterative.

Onboarding 141

Onboarding Metrics Retention Implementation 141

Harvard Business Review

NOVEMBER 23, 2010

I recently argued that in industries such as distribution and logistics (Amazon, FedEx, UPS), process manufacturing (Exxon), insurance (Aetna), restaurants (McDonald's), and retail banking (Bank of America, Citibank, Wells Fargo), continuous process improvement is essential. He ran the place by people and personalities.

Process Improvement 15

Process Improvement Operations Travel Banking 15

Harvard Business Review

NOVEMBER 23, 2010

I also argued in my last post that the CEO has a critical and unique role to play in process improvement, enabling a companys activities to be redesigned across functions and divisions. If the CEO doesnt play this role, process improvement stays comfortably within functional boundaries. The company was too big for that."

Process Improvement 15

Process Improvement Insurance Banking Telecommunications 15

Harvard Business Review

MAY 19, 2011

Suggestions ranged from streamlining operational processes, saving thousands of hours annually, to simplifying financial and sales processes across business units. The biggest process improvements are therefore often those that transcend an organization's boundaries — beyond the "four walls," if you will.

Process Improvement 16

Process Improvement Engineering Operations Implementation 16

AIHR

NOVEMBER 25, 2019

Improving quality of HR reporting. Incorporating all functions of HR process. Improving overall operational efficiency of HR. Inputs: HRIS implementation process, Application of expertise, Customization & Third party integration, Beta testing. This could be for: Better record keeping.

Human Resources 105

Human Resources Implementation Workflows Recruitment 105

Harvard Business Review

APRIL 6, 2011

Do you have a process improvement program under way that you feel is going well? In process improvement programs, when things get tough it ALWAYS comes back to money: How do we make money from these process changes? Question: Have you seen cases of catastrophic failures in process improvement programs?

Process Improvement 15

Process Improvement Scaling Benefits Implementation 15

AIHR

JUNE 12, 2024

Organizational development : Focuses on change management, process improvement, and leadership development. Unlike traditional HR, which focuses on administrative tasks and daily operations, SHRM emphasizes the strategic role of HR in driving organizational success.

Inclusion 124

Inclusion Employee Engagement Diversity Performance Management 124

Chief Executive

JANUARY 31, 2023

Marines also operate frequently in low-information environments. One of the nimblest and most execution focused organizations in the world is the United States Marine Corps. Be sure that you communicate when perfect is and isn’t necessary for the organization.

Implementation 98

Implementation Assets Process Improvement Energy 98

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). But some companies realize they need to go beyond making episodic improvements.

Process Improvement 15

Process Improvement Software Insurance Manager 15

AIHR

MAY 30, 2023

While they don’t make decisions related to hiring or firing, HR assistants are critical in ensuring that the department’s day-to-day operations are running smoothly. HRCI – Professional in Human Resources : Earning this certification will help you understand the technical and operational knowledge of HR management.

Human Resources 98

Human Resources Compliance Administration Recruitment 98

Harvard Business Review

DECEMBER 15, 2010

From my experience with dozens of companies over the last 30 years, I see three factors that contribute much more than others to the failure of process improvement initiatives. The second is that, without information on the impact of their work on company goals, frontline workers can't properly contribute to improving them.

Process Improvement 15

Process Improvement Operations Compliance Benefits 15

Harvard Business Review

JULY 6, 2011

In my last post , I looked at how Toyota engages front-line workers in process improvement and the challenges for other companies that want to adopt their approach. There are three elements which are critical to any process improvement initiative, irrespective of the overall approach. How did they do it? The results?

Process Improvement 15

Process Improvement Software Implementation Operations 15

AIHR

AUGUST 16, 2022

Talent acquisition analytics—also known as TA analytics—refers to the process of analyzing candidate and recruitment data and discovering unique insights that can help you make evidence-based decisions in your recruiting and onboarding processes, improve your hiring journey, and ultimately, meet business objectives.

Recruitment 130

Recruitment Metrics Benchmarking Software 130

AIHR

JANUARY 9, 2024

There’s less need for extensive background checks or lengthy onboarding processes. Improves employee morale : Providing current employees with opportunities for advancement can boost morale and job satisfaction. Candidate familiarity Candidates are already familiar with the company culture and operations.

Recruitment 115

Recruitment Advertising Retention Succession Planning 115

Harvard Business Review

OCTOBER 18, 2012

If you've had a bad experience with an operational improvement effort (like Six Sigma or Business Reengineering), or if you haven't given it much attention lately, you should take a fresh look. But improvement has improved. The growth of social technology for sharing and learning.

Operations 15

Operations Process Improvement Hospitality Travel 15

Harvard Business Review

SEPTEMBER 27, 2012

Discussions about process improvement failures sprang up recently on two different LinkedIn groups I participate in, and most members cited a lack of leadership from the top as the primary reason. A few said it was because people didn't follow the methodology (e.g., Six Sigma or Lean) the right way.

Process Improvement 15

Process Improvement Energy Hospitality Culture Change 15

Chief Executive

MAY 23, 2022

We asked each leader to discuss a specific strategic project they were tasked to initiate and direct, and the collaborative principles, practices and processes they pursued in moving the project forward. From Automation to Process Improvement. We worked with another team from operations to digitally transform the logistics.

Digital Transformation 98

Digital Transformation User Experience Revenue Cash Flow 98

AIHR

JANUARY 28, 2019

A Vice President responsible for HR operations at a top US bank told me that his HRBPs weren’t up to the task of evangelizing people analytics. Both individuals and organizations can benefit from a continuous process improvement approach! I also looked into key roles that contribute to the success of analytics.

Engineering 111

Engineering Banking Metrics Manager 111

Chief Executive

NOVEMBER 3, 2022

However, cognitive skills such as lean management, knowledge management, problem solving, process improvement and work independence are also important to augment. Often, operators need the use of their hands and must take pictures with a wearable camera. Both technologies and the workforce must be ready for them.

Biotech 52

Biotech Operations Implementation Process Improvement 52

Zenefits

FEBRUARY 10, 2023

Here’s a look at 5 ways an effective pre-onboarding process benefits the total onboarding process. Improves the new hire experience Employers naturally want new hires to be excited and eager to be part of the team. This approach leaves time for productive training sessions sooner in the process.

Onboarding 52

Onboarding Implementation Administration Benefits 52

Walk Me

NOVEMBER 15, 2021

HR has traditionally focused on operations, but that is changing with human capital management , which emphasizes the strategic value of the workforce to the organization. This approach puts certain aspects of the HR function at the forefront.

ROI 52

ROI Workflows Software Metrics 52

Peter Winick

APRIL 8, 2024

His insights are tailored for middle management professionals tasked with organizing work for their teams, regardless of the industry they operate in. When it comes to identifying his target audience, Anton emphasizes the value of specificity.

Software 301

Software Nonprofit Manager Government 301

AIHR

JULY 5, 2023

By implementing onboarding metrics , you can: Identify any issues in your remote onboarding process Improve the effectiveness of your onboarding program Prevent unwanted turnover Here are some metrics you can track: Time to productivity: Measure how long it takes for a new hire to become operational and productive.

Onboarding 105

Onboarding Metrics Software Retention 105

Walk Me

SEPTEMBER 1, 2023

However, with guidance, you will soon find it an indispensable tool for achieving and managing long-lasting change as you begin to understand and confidently utilize this change management process improvement tool.

Change Management 98

Change Management Manager Implementation Organizational Change 98

Vantage Circle

OCTOBER 11, 2019

Many a times, during a recession, companies decide to go for an operational cost-cutting. Involve the team in decision making: Participation in the decision-making process improves workplace relationships. It makes them feel more personal yet united to get involved in the process.

Process Improvement 61

Process Improvement Employee Engagement Energy Media 61

Walk Me

AUGUST 5, 2021

Leverage modern workflows, business processes, and business tools. Traditional business models and operating models may work well in a stable, slow-moving economy. A few process improvement methodologies that have become popular in recent years include: Agile Lean Six Sigma Lean Six Sigma.

Workflows 52

Workflows Software Organizational Change ROI 52

AlignOrg

JULY 22, 2024

Efficiency and Effectiveness By carefully designing each aspect of the organization, you can optimize processes, reduce redundancies, and improve overall operational efficiency. Design Solutions ( Design ): Create detailed plans for structural changes, process improvements, and cultural shifts.

Aligned Leaders 52

Aligned Leaders Implementation Organizational Change Process Improvement 52

Vantage Circle

MAY 29, 2024

Rippling is a comprehensive workforce management platform designed to streamline HR, IT, and finance operations in one unified system. ClearCompany stands out for its advanced applicant tracking system (ATS), which includes features like candidate sourcing, automated workflows, and analytics.

Small Business 111

Small Business Workflows Recruitment Software 111

AIHR

MAY 28, 2021

To professionalize HR, all HR business partners (HRBPs) needed to operate at the same, strategic level. However, HRBPs with lower skill levels often took a much more operational role and failed to create strategic impact. For the retail organization mentioned earlier, inconsistencies in skills and roles inhibited business performance.

Implementation 52

Implementation Scaling Education Operations 52

Harvard Business Review

SEPTEMBER 6, 2013

What is more important to company success, a strong external focus on customer experiences or an internal focus on effective and efficient operations? I described in an earlier post how Tesco worked for years to improve its supply chain capabilities, then leveraged this value by using deeper customer knowledge to enrich customer experiences.

Operations 9

Operations Hospitality Process Improvement Insurance 9