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13 ESG Metrics HR Leaders Should Use To Track Performance

AIHR

A growing number of companies are prioritizing purpose, linking profit to environmental, social, and governance (ESG) metrics that attract conscious investors, customers, and employees. Contents What are ESG metrics? When it comes to HR and ESG , numerous ESG-related responsibilities fall under the purview of Human Resources.

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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

Assigning people to handle them (and adjusting their success metrics accordingly so they aren’t punished for a slower resolution time ) prevents them from stagnating in the queue. Prioritize conversations by using workflows, tags, and folders. It keeps the queue size down, and it gives a great experience to those customers.

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Customer Story: Brain.fm

Help Scout Leadership

Brain.fm’s switch to Help Scout in 2018 has helped actualize Brain.fm’s user-first mindset with easy reporting on customer support metrics, tracking and cataloging of common issues, and generating great social proof from positive support experiences. Our number one core value is user first. We’re absolutely obsessed with customer success.”.

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AI Adoption in HR: 3 Insider Insights and Adoption Personas Defined

AIHR

However, this adoption tends to be individual, with HR professionals using AI tools to streamline their own workflows instead of fully integrating AI into wider HR practices. Without clear metrics to demonstrate the return on investment, justifying further AI integration becomes difficult, which slows down the adoption process.

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Employee Retention Metrics: Measuring the Key to a Thriving Workforce

Vantage Circle

Companies with data-driven PeopleOps teams use a range of metrics to gauge their success in retaining their workforce. This article explores these employee retention metrics. We’ll look at key metrics to track, as well as calculations, best practices, case studies, and more. What are Employee Retention Metrics?

Metrics 106
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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

Using workflows , you can automate certain manual tasks to make your team more efficient and provide an even higher level of service to customers. Lastly, you need to set some sort of metrics (more on that below) to measure performance and set standards for service. Tip #8: Report on customer service metrics at company meetings.

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Digital HR

AIHR

Workflow automation: Common questions are answered in FAQs and in an HR knowledge base that people can easily access. Define clear objectives and success metrics for the transformation As with any new project, you should define clear objectives and success metrics before embarking on your digital transformation journey.