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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout Leadership

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks. White papers. That includes: White papers. Tip sheets. Shep Hyken.

SaaS 207
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Culture as a Strategic Tool | Clint Tripodi

Peter Winick

Clint Tripodi Yeah, we’re rare live white papers. We routinely produce white papers. I want to touch on what you mentioned in terms of all the you know, you’re doing everything from white papers to speaking at conferences and publishing things. What are the metrics from an assurance perspective?

Insurance 286
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Standing Up and Institutionalizing Thought Leadership | Bill Sherman

Peter Winick

What its roles and responsibilities are, where it sits within the organization, and then what are the measurements, metrics and outcomes? But if you can’t tied to the metrics, you got a question. So if your idea is one convened in one big white paper, for example. You know what that looks like? So we’ll do it.

Marketing 237
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How Process and Practice Can Combat Bias

UVA Darden

It involves putting into place the systems and structures, the accountability measures, and the metrics to ensure that talented people thrive and advance unencumbered by obstacles, systemic biases or discriminatory policies. Read more insights in the white paper. 1 Laura Morgan Roberts, Lynn Perry Wooten and Martin N.

Inclusion 111
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What Execs Should Look for in Future Leaders

Association Now Leadership

In an article last week for CEOWORLD magazine, leadership consultant Dr. Kimberly Janson suggests that leaders need to get out of the habit of using past performance as a metric for leadership potential. Plus, there are skill sets unique to the pandemic era that are worth paying attention to as well.

Metrics 124
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Leveraging Your Organization’s Thought Leadership | Peter Winick and Bill Sherman

Peter Winick

An interview with Peter Winick and Bill Sherman about their Organizational Thought Leadership White Paper. We’ve synthesized these insights into a white paper. This is the companion, if you will, to that white paper that introduces the concepts. It’s celebration time!

Sales 130
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Worried About Artificial Intelligence? You Aren’t Alone.

UVA Darden

See also, “ Building Stakeholder Trust in Artificial Intelligence, White Paper Spring 2024.” Darden Professor Rajkumar Venkatesan co-authored “Influence of Privacy Regulation on Customer-Centric AI Acquisitions: Case of GDPR” with S. Arunachalam. University of Trieste; Ph.D.,