Remove Metrics Remove Software Remove White Paper
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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout Leadership

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks. White papers. That includes: White papers. Tip sheets. Shep Hyken.

SaaS 207
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Standing Up and Institutionalizing Thought Leadership | Bill Sherman

Peter Winick

” Peter Winick So let me let me pause you there, because it’s not like if I was looking for a systems engineer or a SAS software person, whatever, that’s easy. What its roles and responsibilities are, where it sits within the organization, and then what are the measurements, metrics and outcomes? So we’ll do it.

Marketing 237
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Leveraging Your Organization’s Thought Leadership | Peter Winick and Bill Sherman

Peter Winick

An interview with Peter Winick and Bill Sherman about their Organizational Thought Leadership White Paper. We’ve synthesized these insights into a white paper. This is the companion, if you will, to that white paper that introduces the concepts. It’s celebration time!

Sales 130
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Elevating Thought Leadership in Any Size Organization | Dr. Karthik Nagendra

Peter Winick

Whether you are responsible for starting a thought leadership function at a startup, or at a large company, you need to have the right talent, the right org support, and the right metrics to define success. It was a startup, a category created which was focusing primarily into skill assessments, a company by name, metric track.

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Customer Retention: CEOs Share Strategies

Chief Executive

Ten or 20 or 40 strategic accounts drive 80 percent of revenues for most organizations,” says Dave Irwin, president of Polaris I/O, a B2B customer-retention software platform. If a white paper by marketing has never been sent to this customer, you can send it, boosting the relationship,” says David Keane, CEO of software provider Bigtincan.

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Automation Is At A Tipping Point

Chief Executive

Panera also is testing a Miso Robotics system that monitors metrics of a battery of coffee pots such as volume, temperature and time data, and guarantees a fresh cup of coffee as well as more efficiency than employees’ manual checks can provide. Training Challenges.

Revenue 98
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Microsoft Taxes Itself

Harvard Business Review

Starting July 1st — the beginning of the company's fiscal year 2013 — the software giant will charge all of its 100-plus global offices and datacenters a fee for every ton of carbon they produce (mostly from plugging into the electric grid, so-called "indirect" emissions). So how will Microsoft make this initiative a reality?

Energy 16