Andrew Chen

NOVEMBER 1, 2018

From my experience, it’s a long, windy experience – others have written about their processes as well. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. My previous background up to that point was in user acquisition and ad tech, and I was making the pivot to consumer products.

Metrics 111

Metrics Scaling Marketing Media 111

Andrew Chen

JULY 10, 2018

Jonathan Golden (ex-Airbnb) on bootstrapping liquidity, adding host guarantees, reacting to competition, user experience. James Currier (of NFX) pens one of the classics of the last few years, defining the term “Market Network” – multiple participants, SaaS tools, with transactions at the center.

Metrics 110

Metrics eCommerce Retention User Experience 110

Walk Me

OCTOBER 5, 2021

When combining, for instance, DAPs with HCM platforms, HR managers can dramatically enhance productivity, improve efficiency, cut costs, and improve the digital workplace experience. WalkMe’s DAP is an example of a platform specifically designed to improve the adoption of enterprise-grade SaaS platforms, including HCM platforms.

User Experience 52

User Experience Workflows Software ROI 52

Help Scout Leadership

JULY 20, 2021

This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Ritz Carlton Ritz Carlton has written books on how to do customer experience well. Here’s a typical example: Imagine you’re on the support team for a SaaS product.

Sales 145

Sales Sales Metrics User Experience 145

Walk Me

OCTOBER 4, 2021

Although there is no agreed-upon definition of which tool is the best to use for HCM adoption, digital adoption platforms (DAPs) are generally the best platforms to use when adopting any B2B SaaS application, including HCM platforms. In short, DAPs help to maximize the ROI of your software investment. Set goals for your adoption process.

Benefits 52

Benefits ROI Software User Experience 52

Chief Executive

DECEMBER 2, 2022

And these are all things, by the way, that I think require metric-ing and dashboarding in a way that boards can be kept up to date and not get in the weeds, but get a feel for how progress is quantitatively being made. We spend time considering the broader competitive landscape, more in a long-term way than what’s immediate.

Digital Transformation 52

Digital Transformation Education Marketing Engineering 52

Walk Me

NOVEMBER 28, 2023

Offering a financially viable training approach The primary advantage of an LMS system over alternative employee training methods such as individual coaching, webinars, and classroom lectures lies in its SaaS-based nature. Leverage this feedback to address user issues and prioritize system refinements.

Implementation 52

Implementation Rollout Education User Experience 52