Brian Balfour

JUNE 20, 2017

It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric. Active, "financially successful Creators" (FSCs) works as Patreon's north star metric for two important reasons. l hope you enjoy the post. We needed each variant to be as much data as possible.

Onboarding 84

Onboarding SaaS Metrics Sales 84

Brian Balfour

JANUARY 4, 2017

I recently wrote about the most common mistakes with CAC (customer acquisition cost) that can derail growth efforts before you even get started because CAC is a metric that's foundational to growth strategy. Making CAC truly useful as an operating metric comes down to segmenting. Facebook for example has oCPM, oCPC, oCPA, etc.

eCommerce 71

eCommerce SaaS Sales Sales 71

AIHR

NOVEMBER 25, 2019

Functionality scoping, including the specifics of reporting and metrics of competing products. A majority of production implementations are cloud-based SAAS models these days. Small-scale implementations may be much more rapid. The most important ones are listed below. Price scoping of competing products.

Human Resources 105

Human Resources Implementation Workflows Recruitment 105

Walk Me

OCTOBER 11, 2021

Effective HCM adoption can streamline HR processes across the organization, enhancing critical employee metrics across the board, improving business outcomes, and generating positive ROI for the organization. However, adopting any enterprise-grade SaaS platform, such as HCM platforms, comes with challenges. Executive buy-in.

ROI 52

ROI Software Metrics SaaS 52

Andrew Chen

JANUARY 9, 2020

I did a Q&A on Quora about investing, growth channels, metrics, and life as a startup CEO — it was fun, and some of the answers ended up getting a million views! Magic metrics indicating a startup probably has product/market fit. Magic metrics indicating a startup probably has product/market fit. And other Q&A.

Marketing 110

Marketing Retention B2B Scaling 110

Peter Winick

AUGUST 28, 2023

Whether you are responsible for starting a thought leadership function at a startup, or at a large company, you need to have the right talent, the right org support, and the right metrics to define success. It was a startup, a category created which was focusing primarily into skill assessments, a company by name, metric track.

Engineering 130

Engineering Sales Sales Marketing 130

Walk Me

OCTOBER 5, 2021

WalkMe’s DAP is an example of a platform specifically designed to improve the adoption of enterprise-grade SaaS platforms, including HCM platforms. As we will see below, faster technology adoption also accelerates other metrics, such as productivity and software ROI. A better user experience and better employee metrics.

Workflows 52

Workflows Software User Experience ROI 52

Andrew Chen

DECEMBER 10, 2018

Another note is that this is closely related to, and complimentary, to this deck: The red flags and magic numbers that investors look for in your startup’s metrics. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company.

Media 100

Media Advertising Scaling Marketing 100

Andrew Chen

JULY 20, 2020

Solving for the Adjacent User through growth and scaling work helps your product realize its true product-market fit potential. Sitting at the edge of each user state is a quantitative metric that indicates conversion from one state to the next. Paying User, the metric that monitors that edge is free to paid conversion.

Retention 145

Retention Accounts Marketing Metrics 145

Walk Me

OCTOBER 13, 2021

As with most enterprise-grade SaaS solutions, HRMSs greatly simplify and enhance everyday HR processes. This, intern, can drive other improvements to employee metrics such as employee sentiment, engagement, productivity, and performance. HRMSs enable HR managers to minimize complexity while maximizing productivity.

Human Resources 52

Human Resources Manager ROI Software 52

Andrew Chen

NOVEMBER 1, 2021

Or are you trying to scale its success? In the book, I describe stage-by-stage how to successfully start and scale the central forces that power tech’s most successful companies — network effects. When a company like Dropbox, Slack, or Uber hit scale, it might seem like network effects kick in, and the next phase is easy.

Scaling 82

Scaling Marketing Recruitment B2B 82

Vantage Circle

MAY 20, 2024

user/month Vantage Rewards Visit Website Read more + Why Vantage Rewards Vantage Circle, a SaaS-based employee engagement platform, allows companies to cover the recognition needs of a global workforce with flexible monetary and non-monetary rewards. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 105

Employee Engagement Software Media ROI 105

Chief Executive

DECEMBER 2, 2022

And these are all things, by the way, that I think require metric-ing and dashboarding in a way that boards can be kept up to date and not get in the weeds, but get a feel for how progress is quantitatively being made.

Digital Transformation 52

Digital Transformation Education SaaS Retention 52

Chief Executive

NOVEMBER 21, 2022

Companies had relatively uniform pricing, cost to serve was relatively uniform as the products were just dropped at the customer’s receiving dock, and economies of scale meant that large production volumes led to diminishing unit costs. And diminishing unit costs meant more profits. We have entered what I call the Age of Diverse Markets.

Sales 52

Sales Sales Revenue Operations 52

Walk Me

DECEMBER 11, 2023

Examples The Scaled Agile Framework is an excellent example of modifying Agile elements like Scrum for corporate applications, which aids business and technology leaders in navigating swiftly changing conditions. Agile methodologies benefit this context by emphasizing smaller initiatives over unwieldy, large-scale projects.

Digital Transformation 52

Digital Transformation Revenue Organizational Change SaaS 52

Harvard Business Review

AUGUST 22, 2017

As a consequence, managers don’t have a clear sense of what is really driving sales in their business, while salespeople, who are inundated with dozens of metrics, get lost in the day-to-day noise. The challenge, of course, is to decide on the right metrics. Wins are the most common metric used across sales roles and industries.

Metrics 14

Metrics Sales Sales Sales Funnel 14

BetterUp

JUNE 24, 2019

Delivered through a mobile-based SaaS platform, BetterUp provides highly personalized leadership development at scale. Using the BetterUp platform, HR leaders can access dashboards to track metrics such as employee engagement and satisfaction, increases in skill development, and organizational impact.

Leadership Development 45

Leadership Development SaaS Reorganization ROI 45

Harvard Business Review

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 14

Metrics SaaS Sales Sales 14

Harvard Business Review

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Don’t obsess over metrics like inquiry volume or time to close tickets. You’re asking yourself, “Is this what scale looks like?

Scaling 15

Scaling SaaS Engineering Metrics 15

BetterUp

JUNE 24, 2019

Delivered through a mobile-based SaaS platform, BetterUp provides highly personalized leadership development at scale. Using the BetterUp platform, HR leaders can access dashboards to track metrics such as employee engagement and satisfaction, increases in skill development, and organizational impact.

Leadership Development 40

Leadership Development SaaS Reorganization ROI 40

Andrew Chen

JANUARY 9, 2020

I did a Q&A on Quora about investing, growth channels, metrics, and life as a startup CEO — it was fun, and some of the answers ended up getting a million views! Magic metrics indicating a startup probably has product/market fit. Magic metrics indicating a startup probably has product/market fit. And other Q&A.

Marketing 52

Marketing Retention B2B Scaling 52

Harvard Business Review

FEBRUARY 1, 2016

Companies that have adopted a subscription-as-service model (SaaS) are a great example. In the early years of a SaaS venture, stars typically generate the bulk of revenues, and they are often revered and feared internally for the relationships and power they wield. A recent survey of 159 SaaS firms with at least $2.5

SaaS 15

SaaS Sales Sales B2B 15

Andrew Chen

DECEMBER 10, 2018

Another note is that this is closely related to, and complimentary, to this deck: The red flags and magic numbers that investors look for in your startup’s metrics. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company.

Media 40

Media Advertising Scaling Marketing 40

Andrew Chen

JULY 20, 2020

Solving for the Adjacent User through growth and scaling work helps your product realize its true product-market fit potential. Sitting at the edge of each user state is a quantitative metric that indicates conversion from one state to the next. Paying User, the metric that monitors that edge is free to paid conversion.

Retention 59

Retention Accounts Marketing Metrics 59

Vantage Circle

MAY 20, 2024

user/month Vantage Rewards Visit Website Read more + Why Vantage Rewards Vantage Circle, a SaaS-based employee engagement platform, allows companies to cover the recognition needs of a global workforce with flexible monetary and non-monetary rewards. user/month Business: $21.99/user/month user/month Business Plus: $26.99/user/month

Employee Engagement 52

Employee Engagement Software Media ROI 52

Harvard Business Review

MARCH 6, 2015

They struggle to prioritize global expansion, because they are not convinced they need to diversify geographically in order to scale. They know their metrics. They talk about global business as an investment in the future, a way to diversify and achieve scale. They favor the web.

Revenue 15

Revenue SaaS Software Marketing 15

Chief Executive

MARCH 3, 2023

Yesterday’s core inventory metrics — inventory turnover (cost of goods ÷ average inventory) and inventory GMROI (gross margin ÷ inventory cost) — fail to provide the essential information that managers need to avoid the twin problems of missing critical potential profits while having to write off large tranches of costly inventory.

Metrics 98

Metrics Cash Flow ROI Revenue 98

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. 100+ hours of interviewing and prep.

Metrics 111

Metrics Scaling Marketing Accounts 111

Harvard Business Review

JULY 30, 2013

But once you achieve initial product-market fit and are down the Sales Learning Curve (PDF), suddenly you are faced with a new challenge: how do I scale up the sales efforts? If you want to scale sales, you hire more sales reps. For example if you have a 90% gross margin SaaS software product and assign a $1.1M

Marketing 8

Marketing Sales Sales SaaS 8

AIHR

AUGUST 22, 2024

This rapid growth is due to the rise of mobile and cloud deployments, as well as increased automation in HR procedures and expanded adoption of cloud technologies such as Software as a Service (SaaS). Scalability Ensure that the HR technology infrastructure can scale to support organizational growth.

Compliance 52

Compliance Implementation User Experience Performance Management 52

Brian Balfour

JANUARY 11, 2018

We’ve all heard the rallying cry of the “One Metric That Matters”. But blindly buying into the concept of the one metric that matters (OMTM) is a fatal oversimplification. The one key metric can make you think that is not important.” 4 Reasons OMTM is Misleading Even the name “One Metric That Matters” is problematic.

Metrics 105

Metrics Retention Revenue SaaS 105

Andrew Chen

SEPTEMBER 4, 2018

And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. And then we layered in payment integration and each time we did that the total growth of the company would actually accelerate which is very hard to do at scale. .

Marketing 75

Marketing Metrics Retention eCommerce 75

Harvard Business Review

DECEMBER 13, 2017

Defining and tracking success metrics. If the company is building a SaaS CRM, there may be more requirements around experience with go-to-market and customer lifecycles than how the product itself is built. The art of resource allocation (it is not a science!). Performing market assessments. Pricing and revenue modeling.

Manager 8

Manager Engineering User Experience Revenue 8

Andrew Chen

AUGUST 10, 2023

You can ask questions, gather data, and assess the stall to zero in on the problems that are driving the metrics downwards. There’s equivalent numbers for net revenue retention, session lengths, and lots of other metrics too. A marketplace company might look a different set of metrics.

Retention 80

Retention Metrics Scaling Marketing 80

AIHR

JANUARY 9, 2025

Scalability: Choose a solution that can scale with your growing user base and expand capabilities. Engagement metrics: Real-time dashboards can measure engagement levels based on responses to feedback tools, offering HR and leadership actionable insights. compound annual growth rate (CAGR) between 2024 and 2031.

SaaS 105

SaaS Compliance Onboarding Recruitment 105