Andrew Chen

JULY 2, 2018

Then your revenue/installs/whatever goes up by +10% right? If you’re at a big company and another team publishes a test result, make sure you agree on the actual final metric you’re trying to impact – whether that’s revenue, highly engaged users, or something else. When a +10% isn’t really a +10%.

A/B Testing 100

A/B Testing Revenue eCommerce SaaS 100

Andrew Chen

JULY 10, 2018

James Currier (of NFX) pens one of the classics of the last few years, defining the term “Market Network” – multiple participants, SaaS tools, with transactions at the center. Andrei Brasovean (Accel) gives a comprehensive list of Marketplace metrics. Read the whole thing here: [link]. 6) Referrals flow freely.

Metrics 110

Metrics eCommerce Retention User Experience 110

Chief Executive

NOVEMBER 21, 2022

Each was vying for slightly enhanced revenues. Each product manager was focusing on only one rather narrow primary measure: his or her product revenue or gross margin—without regard to the overall effect, or to the important (but hard to measure) second-order effects on both sales and operations, and on the customers.

Sales 52

Sales Sales Operations Revenue 52

LSA Global

JUNE 17, 2024

For example, one recent client wanted to run sales training focused on helping their team to shift from selling one-off products to SaaS solutions. Once your sales strategy is clear enough , you can then focus on the sales strategy success metrics that the sales training must impact.

ROI 53

ROI Sales Sales Sales Management 53

Walk Me

DECEMBER 11, 2023

12 digital transformation best practices with examples Best practices help focus your efforts as change leadership to drive your organization toward innovation, success, and higher revenue, as staff at every level maintain motivation to succeed for all your change initiatives.

Digital Transformation 52

Digital Transformation Revenue Organizational Change Change Management 52

Vantage Circle

FEBRUARY 1, 2021

Revenue versus Target. Revenue vs. Target helps you establish a relationship between your projected revenue and actual revenue. Computing these examples of KPI gives you a fair idea of a particular department's current status and your business metrics. These can be for maximizing sales, revenue, site traffic, etc.

KPI 52

KPI Sales Sales Revenue 52

Walk Me

JULY 4, 2022

Ultimately, the objective of interactive walkthrough software is activation, but it’s also used by SaaS companies to train new staff, onboard new users, and highlight new features and product updates. SaaS companies often employ user segmentation to help them provide specific users a personalized interactive walkthrough experience.

Software 52

Software Digital Transformation SaaS Workflows 52

Andrew Chen

AUGUST 6, 2018

While DAU/MAU — dividing daily active users (DAUs) by monthly active users (MAUs or monthly actives) — is a common metric for measuring engagement, it has its shortcomings. Some products should be analyzed in a 7 day timeframe – like SaaS/productivity – and others on 30 days.

SaaS 111

SaaS Metrics eCommerce B2B 111

Brian Balfour

JUNE 20, 2017

It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric. Active, "financially successful Creators" (FSCs) works as Patreon's north star metric for two important reasons. l hope you enjoy the post. Learn About Growth, One Email Per Post.

Onboarding 84

Onboarding SaaS Metrics Sales 84

15Five

MAY 17, 2016

I interviewed Rand recently about growing a subscription SaaS business, finding employees to contribute to Moz’s epic culture during their rapid growth, and the importance of transparency in the workplace… Q: Moz grew in revenue very quickly over the first 7 years. Moz is a self-service SaaS business. That depends.

SaaS 48

SaaS Marketing Engineering Retention 48

Andrew Chen

SEPTEMBER 14, 2023

We target startups at the very earliest stages of development, often teams without products or metrics. There aren’t games-specific GPs at every major fund (whereas there are for SaaS!). If this sounds interesting to you, please join the program! Apply to SPEEDRUN 2024. Kind of like music, or movies).

Education 72

Education SaaS Engineering Revenue 72

Walk Me

AUGUST 18, 2022

Depending on the specialism of the organization, this can involve: Cotton swabs Fluid bags Alcohol wipes Sterile and non-sterile gloves Software as a Service (SaaS) A cloud-based platform. For example, a small hospital may lose revenue to a neighboring hospital with several MRI scanners. Canceled appointments mean lost revenue.

Hospitality 52

Hospitality Manager Operations Insurance 52

Andrew Chen

JANUARY 9, 2020

I did a Q&A on Quora about investing, growth channels, metrics, and life as a startup CEO — it was fun, and some of the answers ended up getting a million views! Series B- Bet on the revenue. Magic metrics indicating a startup probably has product/market fit. Started as a tweetstorm. What do you look for an investment?

Marketing 110

Marketing Retention B2B Scaling 110

Andrew Chen

MAY 14, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. Full Interview with Adam Risman (Intercom).

SaaS 71

SaaS B2B Retention eCommerce 71

Andrew Chen

JANUARY 9, 2020

I did a Q&A on Quora about investing, growth channels, metrics, and life as a startup CEO — it was fun, and some of the answers ended up getting a million views! Series B- Bet on the revenue. Magic metrics indicating a startup probably has product/market fit. Started as a tweetstorm. What do you look for an investment?

Marketing 52

Marketing Retention B2B Scaling 52

Andrew Chen

NOVEMBER 1, 2021

Growing your startup’s users and revenue is so critical that it makes sense to hire someone to run it, and to potentially add a team underneath them to support this goal. One of the most frequent questions that founders ask is – I’ve read all about the importance of user growth, so now, how do I hire a Head of Growth?

Scaling 82

Scaling Marketing Recruitment B2B 82

Andrew Chen

SEPTEMBER 4, 2018

And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. Sometimes aren’t these metrics ways to figure that out or is this all when you have product-market fit… like is there a pre- and a post- difference between these?

Marketing 75

Marketing Metrics Retention eCommerce 75

Andrew Chen

AUGUST 10, 2023

You can ask questions, gather data, and assess the stall to zero in on the problems that are driving the metrics downwards. Yes, of course, it’s when a top line number (like revenue, or active users, or otherwise) stops growing. A marketplace company might look a different set of metrics.

Retention 80

Retention Metrics Marketing Scaling 80

Chief Executive

JANUARY 31, 2023

And Liberty Mutual is among those companies that have been slashing costs significantly by shifting to a cloud environment amid extreme revenue pressures in the insurance industry. So we were aggressive in growth areas, but in a way that always kept an eye on business metrics. Anything beyond 13 weeks becomes hard to predict.

Cash Flow 97

Cash Flow Software Travel Marketing 97