Brian Balfour

JUNE 20, 2017

We doubled (yeah, doubled) new creators in our onboarding." I've spoken/written about the importance of onboarding a lot before. It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric. My immediate response, holy f*ing YES!!!! l hope you enjoy the post.

Onboarding 84

Onboarding SaaS Metrics Sales 84

Andrew Chen

JULY 10, 2018

Anand Iyer (ex-Threadflip) writes about using trust throughout the product: Ratings, Curation, Customer service, Mobile first, Good onboarding, Frictionless Payment, Social proof. Andrei Brasovean (Accel) gives a comprehensive list of Marketplace metrics. Angela Tran Kingyens (VersionOne) on a Marketplace metrics dashboard.

Metrics 110

Metrics eCommerce Retention SaaS 110

AIHR

JUNE 30, 2023

The work of the HR department includes hiring, onboarding , payroll and benefits, training and development of employees, offboarding , and more. A key metric to track during this phase is the offer acceptance rate , which is the percentage of accepted offers divided by the total number of offers made. Is talent acquisition part of HR?

Recruitment 26

Recruitment Onboarding Metrics Software 26

Andrew Chen

AUGUST 6, 2018

While DAU/MAU — dividing daily active users (DAUs) by monthly active users (MAUs or monthly actives) — is a common metric for measuring engagement, it has its shortcomings. Is there something about the product — e.g. onboarding, the core experience, etc.

SaaS 111

SaaS Metrics eCommerce B2B 111

AIHR

NOVEMBER 25, 2019

A good example is the onboarding process, which could now be individually tailored and automatically triggered by the data points obtained in the recruitment process. Functionality scoping, including the specifics of reporting and metrics of competing products. Other key interest points of HR are: Onboarding. Workforce planning.

Human Resources 105

Human Resources Implementation Workflows Recruitment 105

Walk Me

OCTOBER 4, 2021

Among other things, HCM adoption platforms focus on optimizing the key stages of digital adoption, including: User onboarding User training Business process improvement Ongoing user performance improvement. Importantly, these metrics should not only focus on the ROI of the HCM platform itself, but also on the ROI of the adoption process.

Benefits 52

Benefits ROI Software B2B 52

Vantage Circle

JANUARY 8, 2024

It is equally necessary to measure the programs’ success with established metrics. It blends AI and SaaS-based solutions to keep employees engaged meaningfully. Automation for special days like service anniversaries, birthdays, onboarding, and more. Incentive programs that help in appreciating for reaching a milestone.

Benefits 111

Benefits Employee Engagement Metrics Software 111

Vantage Circle

JUNE 7, 2024

Onboarding surveys: Targeted at new hires, these surveys gather feedback on the onboarding process and early experiences with the company. Workday Peakon Visit Website Workday Peakon is a SaaS platform that specializes in employee feedback and engagement. It covers the full lifecycle from onboarding to exit.

Benchmarking 52

Benchmarking SaaS Employee Engagement Onboarding 52

Walk Me

JULY 4, 2022

Ultimately, the objective of interactive walkthrough software is activation, but it’s also used by SaaS companies to train new staff, onboard new users, and highlight new features and product updates. SaaS companies often employ user segmentation to help them provide specific users a personalized interactive walkthrough experience.

Software 52

Software SaaS Digital Transformation Workflows 52

Walk Me

OCTOBER 11, 2021

Effective HCM adoption can streamline HR processes across the organization, enhancing critical employee metrics across the board, improving business outcomes, and generating positive ROI for the organization. However, adopting any enterprise-grade SaaS platform, such as HCM platforms, comes with challenges.

ROI 52

ROI Software Metrics SaaS 52

Walk Me

OCTOBER 5, 2021

WalkMe’s DAP is an example of a platform specifically designed to improve the adoption of enterprise-grade SaaS platforms, including HCM platforms. As we will see below, faster technology adoption also accelerates other metrics, such as productivity and software ROI. A better user experience and better employee metrics.

Workflows 52

Workflows Software User Experience ROI 52

Andrew Chen

MAY 14, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. Adam: Favorite recent onboarding experience?

SaaS 71

SaaS Retention B2B eCommerce 71

Walk Me

OCTOBER 13, 2021

As with most enterprise-grade SaaS solutions, HRMSs greatly simplify and enhance everyday HR processes. This, intern, can drive other improvements to employee metrics such as employee sentiment, engagement, productivity, and performance. HRMSs enable HR managers to minimize complexity while maximizing productivity.

Human Resources 52

Human Resources Manager ROI Software 52

Vantage Circle

MARCH 19, 2019

The availability of various SaaS tools has made the tasks of recruiting, training and engaging employees much simpler and faster. Enhancements come after the right decisions are taken and applied based on accurate scalable metrics obtained. Onboarding. Onboarding is the process of making the new hires familiar with their work.

SaaS 40

SaaS Inclusion Project Management Onboarding 40

Harvard Business Review

AUGUST 22, 2017

As a consequence, managers don’t have a clear sense of what is really driving sales in their business, while salespeople, who are inundated with dozens of metrics, get lost in the day-to-day noise. The challenge, of course, is to decide on the right metrics. Wins are the most common metric used across sales roles and industries.

Metrics 14

Metrics Sales Sales Sales Funnel 14

Walk Me

NOVEMBER 28, 2023

Offering a financially viable training approach The primary advantage of an LMS system over alternative employee training methods such as individual coaching, webinars, and classroom lectures lies in its SaaS-based nature. This characteristic means that it is more cost-effective compared to other learning strategies.

Implementation 52

Implementation Rollout Education User Experience 52

Andrew Chen

NOVEMBER 1, 2021

SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants. It requires the founders to be very involved onboarding users, sometimes one-by-one, into the product. This is when a market hits its Tipping Point.

Scaling 82

Scaling Marketing Recruitment B2B 82

Andrew Chen

NOVEMBER 1, 2018

Dozens of angel investments and advisory roles in SaaS, marketplaces, etc. As I learned from the best in the industry – in particular from the Paypal mafia who had employed a metrics-driven viral approach to build some of their most iconic companies – I started to write about what we’d now call growth. This is great.

Metrics 111

Metrics Scaling Marketing Accounts 111

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. Including, as always, key metrics and how to think about them. Why blended CAC numbers are misleading.

Marketing 75

Marketing Metrics Retention eCommerce 75

AIHR

JANUARY 9, 2025

Onboarding and training: Integrations with collaboration tools allow new hires to complete onboarding tasks and access training modules, enhancing their experience. Engagement metrics: Real-time dashboards can measure engagement levels based on responses to feedback tools, offering HR and leadership actionable insights.

SaaS 105

SaaS Compliance Onboarding Recruitment 105

Chief Executive

JANUARY 31, 2023

So we were aggressive in growth areas, but in a way that always kept an eye on business metrics. This includes reviewing our tech stack, evaluating our SaaS licenses and ensuring oversight for purchases above a certain threshold. We don’t know what happens with the space the other days of the week.

Cash Flow 97

Cash Flow Software Travel ROI 97