Walk Me

JULY 4, 2022

Ultimately, the objective of interactive walkthrough software is activation, but it’s also used by SaaS companies to train new staff, onboard new users, and highlight new features and product updates. SaaS companies often employ user segmentation to help them provide specific users a personalized interactive walkthrough experience.

Software 52

Software Digital Transformation SaaS Workflows 52

Brian Balfour

JUNE 20, 2017

We doubled (yeah, doubled) new creators in our onboarding." I've spoken/written about the importance of onboarding a lot before. It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric. My immediate response, holy f*ing YES!!!! l hope you enjoy the post.

Onboarding 84

Onboarding SaaS Metrics Sales 84

Walk Me

OCTOBER 11, 2021

Effective HCM adoption can streamline HR processes across the organization, enhancing critical employee metrics across the board, improving business outcomes, and generating positive ROI for the organization. However, adopting any enterprise-grade SaaS platform, such as HCM platforms, comes with challenges.

ROI 52

ROI Software Metrics Change Management 52

Walk Me

OCTOBER 5, 2021

WalkMe’s DAP is an example of a platform specifically designed to improve the adoption of enterprise-grade SaaS platforms, including HCM platforms. As we will see below, faster technology adoption also accelerates other metrics, such as productivity and software ROI. A better user experience and better employee metrics.

User Experience 52

User Experience Workflows Software ROI 52

Andrew Chen

JULY 10, 2018

Anand Iyer (ex-Threadflip) writes about using trust throughout the product: Ratings, Curation, Customer service, Mobile first, Good onboarding, Frictionless Payment, Social proof. Andrei Brasovean (Accel) gives a comprehensive list of Marketplace metrics. Angela Tran Kingyens (VersionOne) on a Marketplace metrics dashboard.

Metrics 110

Metrics eCommerce Retention User Experience 110

Andrew Chen

DECEMBER 20, 2016

[Andrew: Paid marketing remains an integral part of many products’ acquisition channels, and one of the key metrics is Cost of Customer Acquisition, which is a nuanced calculation with lots of gotchas. Since HubSpot is a B2B SaaS product, CAC would equal the cost to acquire a new customer on one of their Basic, Pro, or Enterprise plans.

SaaS 111

SaaS Sales Sales B2C 111

Vantage Circle

JANUARY 8, 2024

It is equally necessary to measure the programs’ success with established metrics. It blends AI and SaaS-based solutions to keep employees engaged meaningfully. Automation for special days like service anniversaries, birthdays, onboarding, and more. Incentive programs that help in appreciating for reaching a milestone.

Benefits 104

Benefits Employee Engagement Metrics Software 104

Walk Me

OCTOBER 13, 2021

As with most enterprise-grade SaaS solutions, HRMSs greatly simplify and enhance everyday HR processes. This, intern, can drive other improvements to employee metrics such as employee sentiment, engagement, productivity, and performance. HRMSs enable HR managers to minimize complexity while maximizing productivity.

Human Resources 52

Human Resources Manager Software ROI 52

Andrew Chen

AUGUST 6, 2018

While DAU/MAU — dividing daily active users (DAUs) by monthly active users (MAUs or monthly actives) — is a common metric for measuring engagement, it has its shortcomings. Is there something about the product — e.g. onboarding, the core experience, etc.

SaaS 111

SaaS Metrics eCommerce B2B 111

Walk Me

NOVEMBER 28, 2023

Offering a financially viable training approach The primary advantage of an LMS system over alternative employee training methods such as individual coaching, webinars, and classroom lectures lies in its SaaS-based nature. This characteristic means that it is more cost-effective compared to other learning strategies.

Implementation 52

Implementation Rollout Education User Experience 52

Vantage Circle

MARCH 19, 2019

The availability of various SaaS tools has made the tasks of recruiting, training and engaging employees much simpler and faster. Enhancements come after the right decisions are taken and applied based on accurate scalable metrics obtained. Onboarding. Onboarding is the process of making the new hires familiar with their work.

Project Management 40

Project Management SaaS Inclusion Employee Engagement 40

Help Scout Leadership

JULY 20, 2021

This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Taking the time to report on customer-oriented metrics conveys to your team that these things are of the utmost importance. Having standards also means that you can report on them.

Sales 145

Sales Sales Metrics User Experience 145

AIHR

JUNE 30, 2023

The work of the HR department includes hiring, onboarding , payroll and benefits, training and development of employees, offboarding , and more. A key metric to track during this phase is the offer acceptance rate , which is the percentage of accepted offers divided by the total number of offers made. Is talent acquisition part of HR?

Recruitment 25

Recruitment Onboarding Metrics Software 25

Andrew Chen

MAY 14, 2018

First zero in on a strategy for achieving your desired outcome , and then pick high quality metrics to validate your tests. With B2B, bottoms-up SaaS companies, even Intercom, there is a lot of viral spread because so many people are busy collaborating with each other. Adam: Favorite recent onboarding experience?

SaaS 71

SaaS B2B Retention eCommerce 71

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. Including, as always, key metrics and how to think about them. Why blended CAC numbers are misleading.

Marketing 75

Marketing Metrics Retention eCommerce 75

Andrew Chen

NOVEMBER 1, 2021

SaaS products often grow inside of companies — landing and expanding — which also jumping between companies as employees share products with partner firms and consultants. It requires the founders to be very involved onboarding users, sometimes one-by-one, into the product. This is when a market hits its Tipping Point.

Scaling 82

Scaling Marketing Recruitment B2B 82

Chief Executive

JANUARY 31, 2023

So we were aggressive in growth areas, but in a way that always kept an eye on business metrics. This includes reviewing our tech stack, evaluating our SaaS licenses and ensuring oversight for purchases above a certain threshold. We don’t know what happens with the space the other days of the week.

Cash Flow 97

Cash Flow Software Travel Marketing 97