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Managing Social Media Customer Service: Strategies and Tips

Help Scout Leadership

Social media has been part of our online lives for a couple of decades now. Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. The first question to answer is whether or not social media support is necessary for your business. Higher staffing levels.

Media 364
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The Untapped Powerhouse: Why CEO Social Media Presence Matters

Chief Outsiders

In today's digital age, consumers and potential employees are increasingly turning to social media to understand the companies they interact with. This extends beyond just a catchy company bio and curated product photos.

Media 299
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A Love Letter to Social Media Customer Service Pros

Help Scout Leadership

Social media customer service is a skill of its own. Here's our love letter to the people doing the hard work, in public, every day. Read the full article

Media 236
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Why CEOs Must Be Active on Social Media: Building Trust and Authenticity with Customers

Chief Outsiders

Ive seen firsthand how a CEOs presence on social media changes how people view a company. Customers, employees, and potential hires want to know whos steering the ship. When I show up online and share my perspective, the conversations become more genuine, and trust starts to build.

Media 130
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Strategic Business Growth: Putting “Social” Back in Social Media

Jackie Nagel

Understanding the vast extent of social media’s penetration into our daily existence is truly astounding. As we’ve traveled through time, the tactics employed in social media have evolved dramatically. The benefits social media has introduced are undeniable. Remember the trend of sharing your meal photos on Twitter?

Media 130
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Good Disruption: Social Media

UVA Darden

Surgeon General issued an advisory on the negative effects of social media on teen mental health. Mike and Yael speak with UVA Darden alum Travis Nixon (MBA '16), Machine Learning Engineer with Meta, about how we might use AI and data to redefine the user experience on social media to achieve healthier outcomes.

Media 98
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The 9 Best Social Media Customer Service Software (2024)

Help Scout Leadership

Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market. Read the full article

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