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Customer Onboarding Specialist Job Description: Templates and Examples

Help Scout Leadership

A customer onboarding specialist manages onboarding. If your company is splitting responsibilities in a similar way, this post will teach you how to write a customer onboarding specialist job description that attracts the most qualified candidates and gets them excited to apply.

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5 Examples of Customer Success Marketing for SaaS Teams

Help Scout Leadership

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. So how can marketing teams create content and messaging to improve customer success and drive retention? Case studies. Customer events.

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Employee Onboarding: All You Need To Know

AIHR

The employee onboarding process is key to laying the foundation of the employee-employer relationship. A well-designed onboarding program positively impacts performance, job satisfaction, and employee retention. Contents What is employee onboarding? The purpose of an onboarding period is two-fold.

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6 User Adoption Strategies for Growing SaaS Businesses

Help Scout Leadership

To improve user adoption, there are two core areas to consider: Customer onboarding: Your onboarding process gets new users set up and using your product, aiming to deliver value as early as possible. Tim Soulo, Head of Marketing at Ahrefs, says: “My theory is that people don’t sign up for your tool and then learn how to use it.

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11 Engaging Onboarding Activities for Your New Hires in 2024

AIHR

Research shows that companies with a strong onboarding activities program can increase their new hire retention by 82% and new employee productivity by over 70%. Onboarding activities are not just about filling out forms and attending training sessions. Contents What are onboarding activities?

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Digital HR

AIHR

Many aspects of the candidate journey can be digitalized and (largely) automated, from candidate sourcing and job posting to candidate pre-selection, interview scheduling, and onboarding. Employee experience: Onboarding, LMS, performance management software, rewards, etc. Read more HRIS 101: All You Need To Know in 2024 2.

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5 Ways How Employee Surveys Can Improve Hiring and Onboarding

Vantage Circle

It is a poor hiring and onboarding experience. A Glassdoor survey found that new hire retention can be improved by up to 82 percent by putting a strong onboarding program in place. But how does a company identify what's not working in their onboarding process and how to improve it?