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9 Customer Service Blogs Every Support Pro Should Follow

Help Scout Leadership

Bill’s experience is unique, at least in the tech world, in that he started his career in luxury resorts and hotel management. The thing that sets ClientSuccess apart from other customer service blogs is that it is mainly directed toward management and team leadership. Ebooks around topics like compensation and management.

SaaS 207
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The Power of Investing in People | Zoe Bermant

Peter Winick

Thought leadership is about creating a human aspect within a business relationship; moving interactions beyond data and white papers, and sharing meaningful interactions. We solve this problem, download this white paper, read this blog, and there’s no human factor to that. The white paper isn’t the thing.

Media 245
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Winning Teams Know to Trust Their Team Members

Michael McKinney

Too often, managers put their heads down and focus only on their own departments. When upper management leaders play their positions and trust their teammates to do what they say they’re going to do in their plans, something else happens. His new book, Trust the Plan: Demand Management for Business Leaders (J.

Sales 248
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Unlocking the ROI for Non-Fiction Authors

Peter Winick

More questions will be asked and answered in the white paper that will be released in September as we continue to pour over the data. To receive a copy of the white paper when it’s release e-mail info@authorroi.com Transcript Peter Winick And welcome, welcome, welcome. So let’s start with the first question.

ROI 45
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Culture as a Strategic Tool | Clint Tripodi

Peter Winick

He’s authored over 25 leadership development programs and he is a senior vice president of National Human Capital Management Practice at Liberty Insurance Brokers. Clint Tripodi Yeah, we’re rare live white papers. We routinely produce white papers. He’s got an MBA in human resources. How are you?

Insurance 286
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Grossman's White Paper Shows How Internal CEO Communications Shapes Financial Performance

Eric Jacobsen Blog

Communications expert David Grossman of Your Thought Partner has published a new white paper – What the most successful CEOs know: how internal CEO communications shapes financial performance. David Grossman Leadership Eric Jacobson on Leadership and Management Communications Skills Internal Communication'

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How Process and Practice Can Combat Bias

UVA Darden

Leadership & Management. To combat this, organizations can implement standardized procedures that minimize the discretion that managers use in evaluating people. The preceding is drawn from the white paper Diversity, Equity, Inclusion and 5 Things You Can Do to Normalize DEI in Your Organization. Fri, 12/30/2022 - 21:22.

Inclusion 111