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How Support Teams Can Improve Customer Retention

Help Scout Leadership

What is customer retention and how is it measured? Customer retention , then, is all the work you do to keep that customer coming back again and again. Plugging these numbers in to the formula, we get: (580-100)/500 x 100 = 96% retention. Why customer service teams should care about retention.

Retention 294
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13 Practical Performance Management Strategies To Implement (In 2024)

AIHR

Performance management strategies are crucial for driving results. Gallup and SHRM found that under 20% of employees find their performance reviews inspiring, and 95% of managers are dissatisfied with their organizations’ review systems. It’s clear that performance management is effective.

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How To Develop a Performance Management Framework: Your All-In-One Guide

AIHR

Most organizations have a performance management framework in place, yet 80% have redesigned it in the past four years. It’s evident that organizations (and HR) are looking for more modern ways to manage performance. Contents What is performance management? What is a performance management framework?

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10 Important Things Never To Do When Managing People

Lolly Daskal

Management is as much about what you shouldn’t do as what you should. A Gallup poll revealed that one in two employees had left a job to get away from a manager and improve their overall life at some point in their career. Don’t Be Unapproachable: An inaccessible manager creates distance.

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How To Empower Your Workforce With Modern Fertility Benefits

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

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10 Employee Retention Metrics You Need to Know

AIHR

Implementing a solid employee retention strategy is critical for any company. Let’s have a look at employee retention metrics that help improve employee retention at your organization. Let’s have a look at employee retention metrics that help improve employee retention at your organization.

Retention 144
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11 Important Employee Relations Metrics To Track

AIHR

Employee relations metrics measure employee engagement, satisfaction, and retention, as well as overall workplace culture. Employee relations is the management of the relationship between employers and employees, both individually and collectively. Typically, HR professionals or employee relations professionals manage this function.