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Help Scout: A Team Inbox Built for Customer Support

Help Scout Leadership

Workflows Some manual tasks in support are inevitable, but not all of them have to be. Use workflows to automate routine tasks like assigning conversations based on rules you set. You can set up fully automated workflows or create manual workflows that need to be triggered in each instance. Customer profiles.

Workflows 299
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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

What information do we need to start collecting in order to help these people? Prioritize conversations by using workflows, tags, and folders. Using help desk technology like automated workflows and tagging can give your team a head start on deciding which questions need answering first. Surface useful context.

Workflows 299
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Tips & Templates for Writing Great Knowledge Base Articles

Help Scout Leadership

Common knowledge base article types include informational articles, how-tos, troubleshooting guides, and FAQs. 8 best practices for writing effective knowledge base articles The best help content is informative, engaging, unquestionably straightforward, and mindful of how and why a customer searched for help in the first place.

Workflows 317
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How to Leverage AI for Smarter Decision Making as a Leader

Lolly Daskal

Here are some ways, AI can keep leaders more informed and effective decision-making. This knowledge forms the foundation for making informed decisions. Whether it’s data entry, scheduling, or email management, AI can streamline your workflow.

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Miss One Change, Face Major Risk: The New Compliance Crisis In HR And How To Fix It

Speaker: Ann Meyers Piccirillo

Key Takeaways: 🧭 Decode the New Rules: Understand how today’s key regulations are reshaping compliance ⚙️ Operationalize Compliance: Practical steps to embed compliance into HR workflows. 🌐 Stay Informed in a Fragmented Landscape: National and state-specific strategies that work.

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12 Powerful Ways Leaders Can Help Their Team Be More Successful

Lolly Daskal

When you leave things open ended, people are uncertain and workflows get muddled. Craft your messages to inform and inspire. Get to know the strengths and weaknesses of your team members, and use that knowledge to bring out the best in them. Establish priorities. Show your confidence and conviction. Hold a positive attitude.

Workflows 363
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How to Successfully Select and Implement an HRIS | Human Resources Information System

AIHR

An HRIS, also known as a Human Resources Information Systems, or Human Resource Management System (HRMS) is the ultimate combination of Information Technology and Human Resources. The Human Resource Information System has traditionally been based on the requirement of bookkeeping HR processes records within a unified framework.