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Customer Onboarding Specialist Job Description: Templates and Examples

Help Scout Leadership

A customer onboarding specialist manages onboarding. If your company is splitting responsibilities in a similar way, this post will teach you how to write a customer onboarding specialist job description that attracts the most qualified candidates and gets them excited to apply.

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Using Inclusive Language to Communicate More Effectively| Dr. Suzanne Wertheim

Peter Winick

She is also the author of The Inclusive Language Field Guide: 6 Simple Principles for Avoiding Painful Mistakes and Communicating Respectfully, which is filled with real-world examples and exercises that can help boost your inclusive language skills. Suzanne explains what inclusive language is and why it matters.

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Employee Experience Strategy: Build Yours in 11 Steps

AIHR

The strategy takes into account the full employee lifecycle, from recruitment and onboarding to daily work experiences, career development, and offboarding. For example, an onboarding employee experience strategy is designed to ensure that new hires feel welcomed, informed, and prepared to succeed in their new roles.

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11 Important Employee Relations Metrics To Track

AIHR

68% of companies use it to identify training needs, 54% to create better employee relations policies, and 41% to identify potential inclusion and equity issues. How to track: Onboarding completion rates: Track the percentage of new hires who complete the onboarding process within a specified time frame.

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People and Culture vs. HR: What’s the Difference?

AIHR

Diversity, Equity, Inclusion, and Belonging (DEIB) : Fostering a working environment that nurtures inclusivity and tolerance so everyone feels included and respected. Primary functions Recruitment Onboarding Compensation Benefits administration Performance management Employee relations.

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Generative AI in HR: Examples & How To Successfully Start Using AI

AIHR

Onboarding During onboarding , AI-powered chatbots can act as virtual onboarding assistants to provide new hires with real-time support, answering questions related to company policies, compensation and benefits , requesting leave, and other vital information. streamlines work processes, and saves employees time.

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11 Engaging Onboarding Activities for Your New Hires in 2024

AIHR

Research shows that companies with a strong onboarding activities program can increase their new hire retention by 82% and new employee productivity by over 70%. Onboarding activities are not just about filling out forms and attending training sessions. Contents What are onboarding activities?