Remove Hospitality Remove Process Improvement Remove Project Management
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Transforming Complex Concepts into Accessible Strategies | Anton Skornyakov

Peter Winick

There’s a lot of very refined advice for them, for their project management that involves things that I’m talking about in my book. So if when the goal of our project is to affect how people will behave. Change the way we treat the elderly in our neighborhood.

Software 294
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What is the Deming Cycle (PDCA) in change management?

Walk Me

Can be used for a range of purposes PDCA’s utility extends to managing routines by standardizing daily operations, setting quality benchmarks, and operating improvements to adapt to market changes and stand out competitively. It segments process improvements into smaller steps, leading to a potentially slow pace.

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The Mayo Clinic Model for Running a Value-Improvement Program

Harvard Business Review

Each Mayo Clinic value-improvement project must: gain senior leadership support, including an approved charter. select a project team with the right skill sets. test process-improvement suggestions. record and share end-of-project learnings. Test process-improvement suggestions.

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Health Care Providers Need a Value Management Office

Harvard Business Review

Most have begun this journey with pilot projects to obtain valid measures of outcomes and cost for one or two medical conditions. ICCI now has five full-time employees with expertise in analytics and project management and three part-time graduate students.

Manager 15
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Redefining the Patient Experience with Collaborative Care

Harvard Business Review

Based in Appleton, Wisconsin, ThedaCare is a five-hospital health system with 26 clinics, other allied services, and more than 6,000 employees. ThedaCare opened its first “collaborative care” hospital unit in a medical-surgical unit at Appleton Medical Center in 2007 after 18 months of interdisciplinary planning led by nurses.

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Digital Employee Experience: A Definitive Guide for 2024

AIHR

Marriott, the founder of hospitality giant Marriott International, has said, “Take care of associates, and they’ll take care of your customers.” Add self-service functions, automate processes, improve asynchronous communication, etc.) Better customer experience J.W. What digital tools are needed?

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Getting Rid of “Never Events” in Hospitals

Harvard Business Review

Galvanized by the seminal publication of the Institute of Medicine’s report To Err Is Human: Building a Safer Health System in 1999, the patient-safety movement has resulted in substantial improvements in the safety and quality of the care delivered by hospitals. We use these measures help us focus our improvement efforts.