Harvard Business Review

OCTOBER 11, 2011

Consider ThedaCare , a healthcare system in Wisconsin, which eliminated its budgeting process in 2010. With four hospitals, 22 physician locations, and over 5,000 employees, ThedaCare managers spent 10,000 hours a year to build their budget, and another 10,000 hours to explain, manage, and argue about it.

Process Improvement 13

Process Improvement Nonprofit Operations Hospitality 13

Harvard Business Review

SEPTEMBER 20, 2013

Based in Appleton, Wisconsin, ThedaCare is a five-hospital health system with 26 clinics, other allied services, and more than 6,000 employees. ThedaCare opened its first “collaborative care” hospital unit in a medical-surgical unit at Appleton Medical Center in 2007 after 18 months of interdisciplinary planning led by nurses.

Hospitality 10

Hospitality Workflows Implementation Organizational Development 10

Harvard Business Review

JUNE 4, 2015

At my company, athenahealth, we are big believers in focusing ourselves and our clients on keystone habits and corresponding “sentinel” metrics. Appointment types can be simplified and streamlined, driving other opportunities for process improvement and efficiency.

Hospitality 13

Hospitality Process Improvement Metrics Marketing 13

Harvard Business Review

NOVEMBER 16, 2016

Shortly after forty-six-year-old Karen Hull had elective disc surgery at one of our hospitals, she used a new Geisinger app to request a refund for $150 of her $2250 financial responsibility. There is also some limited evidence that certain efforts to improve patient satisfaction can actually reduce quality outcomes.

Hospitality 12

Hospitality Administration Rollout Media 12

Harvard Business Review

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. In another example, Ronald A.

Hospitality 8

Hospitality Metrics Implementation Rollout 8

Harvard Business Review

JUNE 8, 2017

Participating employers benefit from the quality assurance of the ECEN’s rigorous center selection process and the financial savings from paying competitive, pre-set rates for bundled care negotiated between participating hospitals and HDP. ” and “Does the program actually lead to improved value care delivery?”

Hospitality 8

Hospitality Insurance Travel Administration 8

Harvard Business Review

OCTOBER 20, 2015

Galvanized by the seminal publication of the Institute of Medicine’s report To Err Is Human: Building a Safer Health System in 1999, the patient-safety movement has resulted in substantial improvements in the safety and quality of the care delivered by hospitals. We use these measures help us focus our improvement efforts.

Hospitality 12

Hospitality Operations Engineering Transportation 12