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Is Your Hospitality Business Ready for a Robot?

Harvard Business Review

As more businesses in the hospitality industry consider robots as a solution to a thinned frontline service workforce, owners and operators must recognize that their investment in a service robot extends beyond the hardware and software.

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my boss won’t stop texting me — and I’m in a hospital bed

Alison Green

This post, my boss won’t stop texting me — and I’m in a hospital bed , was originally published by Alison Green on Ask a Manager. A reader writes: I’m writing you (literally) from my hospital bed, wondering if it’s worth trying to redirect my boss, who has texted me 8-9 times since I had surgery 10 days ago.

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The Entrepreneurial Journey of China’s First Private Mental Health Hospital

Harvard Business Review

After its successful initial public offering (IPO), how will the mainland’s first private mental health hospital group grow?

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Hospitality Founder Gamze Cizreli Is Still Working To Help Turkey's Earthquake Victims

Forbes Leadership

Gamze Cizreli, a Turkish hospitality founder who was listed on the 2023 Forbes 50 Over 50: EMEA list, has been building soup kitchens to help the earthquake recovery efforts in Turkey--but she told Forbes there's still a long way to go.

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Marrying Technology And Hospitality To Level Up Your Business

Forbes Leadership

While old-school hospitality is all about human connection, in a modern world, technology is core to ensuring most, if not all, customers feel taken care of, not just a lucky few.

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update: my boss won’t stop texting me — and I’m in a hospital bed

Alison Green

This post, update: my boss won’t stop texting me — and I’m in a hospital bed , was written by Alison Green and published on Ask a Manager. Remember the letter-writer whose boss wouldn’t stop texting her while she was in a hospital bed ? It’s “where are you now?” Here’s the update. Now for what I did.

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Designing Hospitals that Promote Staff Wellbeing

Harvard Business Review

Three lessons on creating spaces that reduce stress, burnout, and turnover.