Engineering Metrics User Experience 
Andrew Chen
NOVEMBER 1, 2018
My previous background up to that point was in user acquisition and ad tech, and I was making the pivot to consumer products. Thinking about new user experience, engagement metrics, and other important concepts. This includes CEOs/founders, VPs, PMs, marketing folks, data science, engineers, and so on.
Help Scout Leadership
JULY 20, 2021
This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Taking the time to report on customer-oriented metrics conveys to your team that these things are of the utmost importance. Having standards also means that you can report on them.
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Andrew Chen
JUNE 25, 2019
This includes call-outs in the top level nav, in the footer of every screen, and sprinkled throughout the user experience. If your product requires word-of-mouth to convince most people to start using it, you can engineer more growth by building an incentivized referrals program. Promote it throughout the user experience.
Walk Me
JANUARY 31, 2024
Employee self-service platforms improve workplace efficiency in several ways: Metrics monitoring By tracking key employee performance metrics like productivity rates or engagement levels, employee self-service platforms help assess progress toward financial goals and the effectiveness of business strategies.
Chief Executive
DECEMBER 2, 2022
And these are all things, by the way, that I think require metric-ing and dashboarding in a way that boards can be kept up to date and not get in the weeds, but get a feel for how progress is quantitatively being made. We spend time considering the broader competitive landscape, more in a long-term way than what’s immediate.
Walk Me
JANUARY 3, 2024
Real-time Tracking and Accountability Metrics: Monitors progress and ensures accountability effortlessly. User-Friendly Interface with Intuitive Navigation: Easy-to-use design for seamless user experience. Best for: Software engineers and developers. Best for: CEOs, software engineers.
Andrew Chen
AUGUST 8, 2022
The headline best practice is that your referral program should target new users to refer their friends — this means prompting users during their initial onboarding flows, and adding emails as part of the onboarding, among other surface areas. Why focus on new users? The Payback.
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