Harvard Business Review

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Add a touch of process, carefully. What not to do. What to do.

Scaling 15

Scaling SaaS Engineering Metrics 15

Walk Me

AUGUST 24, 2022

This action involves ongoing improvement to reduce costs and increase revenue to allow more significant profits, all directed by qualitative and quantitative metrics and analysis. Profit management impacts organizational development, operations, and stakeholder value management. Profit Management.

Organizational Development 52

Organizational Development Organizational Change Human Resources Change Management 52

Harvard Business Review

OCTOBER 22, 2015

Each Mayo Clinic value-improvement project must: gain senior leadership support, including an approved charter. test process-improvement suggestions. Test process-improvement suggestions. Every Mayo value-improvement project tests one or more innovations for improving the value of care.

Hospitality 15

Hospitality Process Improvement Operations Implementation 15

Know Your Team

JANUARY 8, 2020

We are resistant to bringing in metrics and measurement, which we just don’t want right now. Which impacts on process improvements. They can make decisions on improvements. Some very complex (like 12 levels of engineering!). For example, some people are really fixated on pay for performance. That’s not us.

Sales 52

Sales Sales Compensation Marketing 52

Harvard Business Review

DECEMBER 17, 2014

And the more growth opportunities stretch beyond a company’s current capabilities, the more the company needs to build systems to manage the unique nature of these opportunities (the kind we describe in more depth in our recent article “ Build an Innovation Engine in 90 Days ” and our 2012 e-book Building a Growth Factory ).

Revenue 13

Revenue Engineering Marketing Staffing 13

Harvard Business Review

NOVEMBER 25, 2015

3) What processes in an organization affect culture? In this article, we address each of these to show how leaders can engineer high-performing organizational cultures — and measure their impact on the bottom line. Leaders have to treat culture building as an engineering discipline, not a magical one.

Banking 15

Banking Sales Sales Performance Review 15

Harvard Business Review

JANUARY 21, 2011

Nevertheless, companies that live and die on operational excellence — such as Amazon.com, FedEx, Southwest Airlines, and Wal-Mart — must continually improve their key processes. So what conditions give process owners the best chance of success? Make the process owner accountable for how well the process performs.

Engineering 15

Engineering Insurance Process Improvement Accounts 15

Harvard Business Review

OCTOBER 20, 2015

Galvanized by the seminal publication of the Institute of Medicine’s report To Err Is Human: Building a Safer Health System in 1999, the patient-safety movement has resulted in substantial improvements in the safety and quality of the care delivered by hospitals.

Hospitality 12

Hospitality Operations Engineering Transportation 12

AIHR

OCTOBER 14, 2024

A Software Analyst switches roles to become a Software Engineer. This could include performance metrics , leadership skills, alignment with company culture, and tenure. Horizontal The employee moves to another position on the same hierarchical level to perform different tasks or take on expanded responsibilities.

Onboarding 98

Onboarding Compensation Succession Planning Benefits 98

Vantage Circle

DECEMBER 29, 2024

Limited Growth Opportunities and the Corporate Ladder I recently spoke with a software engineer who turned down a management promotion because she wanted to become a technical architect instead. Another colleague shifted from marketing to product management and then back to marketing with a deeper understanding of the customer journey.

Employee Engagement 111

Employee Engagement Onboarding Software Revenue 111