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10 Employee Training Metrics You Should Know

AIHR

” The quote is quite apt when it comes to understanding employee training metrics because how else can you show results and make improvements? Executives are typically skeptical about investing money into training without any clear outcomes or metrics. Contents What are employee training metrics?

Metrics 96
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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

Lastly, you need to set some sort of metrics (more on that below) to measure performance and set standards for service. At Workshop, they take a similar approach, just a little less structured: “Technically, on paper, I’m the only one in support right now, but people from engineering, design, and product all pitch in.

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The Breakthrough Manifesto | Kim Christfort

Peter Winick

Three Key Takeaways: A good metric for thought leadership is repeat usage. And so we’ve turned it into a engine really for innovation and transformation much more broadly versus just managing real estate, when. It’s more like an engine or, uh, it’s a place. Moments are all around us. That’s not a place.

Metrics 293
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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

The support queue is an enormous, gelatinous, sticky, messy blob, growing continually to fill all of the available space.” – Matt Hunter, Technical Support Engineer Illustrated by Carolina Escobedo Garcia , Customer Operations Associate at Clerky. It keeps the queue size down, and it gives a great experience to those customers.

Workflows 299
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Help Scout’s Step-By-Step Remote Hiring Process

Help Scout Leadership

The project itself runs the gamut depending on the role — some might be presentations, others might be role playing or demos: Engineering projects are all take-home coding exercises that are similar in language and project setup to what they might be working on on a daily basis.

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Building a Customer-Oriented Company: Strategies & Examples

Help Scout Leadership

This could look like a customer success team choosing to focus on churn and expansion metrics rather than product adoption scores and the stories they tell. Taking the time to report on customer-oriented metrics conveys to your team that these things are of the utmost importance. Having standards also means that you can report on them.

Sales 363
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Data-Driven Recruitment: The Benefits and 5 Best Practices

AIHR

Data-driven recruitment teams use a range of recruiting metrics to track how successful the recruitment process is and use the insights to make the process more effective. If you want to speed up your recruitment process, concentrate on speed-related metrics like time to fill , time to hire , and time to productivity.