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13 ESG Metrics HR Leaders Should Use To Track Performance

AIHR

A growing number of companies are prioritizing purpose, linking profit to environmental, social, and governance (ESG) metrics that attract conscious investors, customers, and employees. Contents What are ESG metrics? When it comes to HR and ESG , numerous ESG-related responsibilities fall under the purview of Human Resources.

Metrics 98
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The Taming of the Queue: 14 Support Queue Management Tips

Help Scout Leadership

Understanding and managing the power of the queue is critical to a sustainable customer service organization. Why “manage the support queue” at all? That certainly would appear fair and effective, but a well-managed queue can do more than that for you and your team. 14 ways to manage your support queue. Adapt and improve.

Workflows 299
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12 Organizational Health Metrics HR Should Know

AIHR

What are some organizational health metrics HR should know and keep track of? 12 organizational health metrics to measure. Given the gray area around organizational health and the need for more consensus about what it means within an organization, business leaders often fail to set targets and track metrics to measure and improve it.

Metrics 144
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9 Employee Wellbeing Metrics to Track Right Now

AIHR

Let’s have a look at all you need to know about employee wellbeing metrics. Contents What are employee wellbeing metrics? Useful employee wellbeing metrics. What are employee wellbeing metrics? Financial wellbeing: Managing money well. Physical wellbeing: You have enough energy.

Metrics 144
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Digital HR

AIHR

According to Dave Ulrich , the digital HR journey of a company is characterized by four phases: HR efficiency: In this stage, organizations invest in technology platforms that efficiently manage HR processes. Better data management Digitalizing HR processes reduces the risk of data loss.

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Sustainable Leadership: Incorporating Recognition into Long-term Business Strategies

Vantage Circle

When managers believe that employees see work as a source of self-realization and self-esteem, their employees are more likely to work towards fulfilling the organizational goals. A restaurant chain awards managers who cut food prices. The manager who saves the most money earns a bonus. Here's how it differs: 1.

Metrics 98
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People and Culture vs. HR: What’s the Difference?

AIHR

The traditional HR department deals mainly with administrative tasks, while People and Culture focuses on a holistic approach to managing an organization’s workforce. The role of People and Culture department Change leadership expert Seth Kahan predicted in 2015 that management would “transform twice in the next 10 years.”

Inclusion 104