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What’s more, effective training leads to higher employee performance and satisfaction, boosts team morale, and increases your return on investment (ROI). Training effectiveness measures the impact of training on the trainee’s knowledge, skills, performance, and the company’s ROI. What is training effectiveness?
Well, if you don't calculate that well, what you might discover is you actually pull energy away from the thing that's currently making you money. What's the potential ROI? They didn't realize how much energy they were going to need to make this product work. Is that a bad thing? What if it helps out? What about rewards?
When this is the case, though, be certain to study KPI success or failure with caution. CX programs are like mountain climbing — if you aren’t confidently moving through the problem, you may be wasting valuable energy trying to figure out where you’re going. A satisfied customer is not necessarily a profitable one.
This is the medium that has already enabled the rapid dissemination of innovative economic development models, sustainable energy innovations and grassroots mobilization strategies, which were once front-and-centre on the social web, but are increasingly shoved to the margins.
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