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How Support Teams Can Improve Customer Retention

Help Scout Leadership

What is customer retention and how is it measured? Customer retention , then, is all the work you do to keep that customer coming back again and again. Plugging these numbers in to the formula, we get: (580-100)/500 x 100 = 96% retention. Why customer service teams should care about retention.

Retention 294
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11 Tips on Delivering Great Customer Service in Education

Help Scout Leadership

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Education 290
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Onboarding Specialist: Job Description, Salary, & How To Become One

AIHR

$43,921 – $63,815 — that’s the average salary range for Onboarding Specialists in the U.S. With over five million new hires joining companies across the country, it’s no surprise that companies need an Onboarding Specialist to help provide a smooth transition. Contents What is an Onboarding Specialist?

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Employee Onboarding: All You Need To Know

AIHR

The employee onboarding process is key to laying the foundation of the employee-employer relationship. A well-designed onboarding program positively impacts performance, job satisfaction, and employee retention. Contents What is employee onboarding? The purpose of an onboarding period is two-fold.

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Digital HR

AIHR

Many aspects of the candidate journey can be digitalized and (largely) automated, from candidate sourcing and job posting to candidate pre-selection, interview scheduling, and onboarding. Employee experience: Onboarding, LMS, performance management software, rewards, etc. Read more HRIS 101: All You Need To Know in 2024 2.

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The 7 Core HR Processes: Your Ultimate 2024 Guide

AIHR

Core HR processes include recruitment, employee onboarding , training and development, performance management , compensation and benefits , employee relations , and compliance. According to Gallup, only 29% of employees feel prepared for their new roles and are ready to thrive following onboarding.

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Employee Engagement and Retention: Strategies for a Committed Workforce

Vantage Circle

The stakes are higher than ever, and we feel that employee engagement and retention have become more crucial. So, if you’re wondering where to begin your retention strategy, start by giving your workforce a reason to stay beyond the paycheck. Let that sink in – purpose beats pay for a majority of people.