15Five

SEPTEMBER 28, 2021

“The most innovative or unique idea my company implemented in the last year that actually improved engagement for our employees is _?” Every month, we ask members of our HR Superstars Community an “icebreaker question” like this one around a different topic. Just like our first question ( What keeps HR leaders up at night? ) the responses to this question were phenomenal: It’s fascinating that higher engagement isn’t always sourced via streamlining productivity or creating clea

Employee Engagement 132

Employee Engagement Organizational Development Implementation Accounts 132

Help Scout Leadership

SEPTEMBER 28, 2021

While the opportunity to hire the best people anywhere in the world is incredible, hiring for a remote team does have its unique challenges. Help Scout has been a fully remote company for over 10 years now — with 129 people across 80 cities around the world — so our hiring process has to be aligned with our remote culture. That means: Optimizing interviews for people in different time zones.

Recruitment 126

Recruitment Engineering Onboarding Manager 126

Agile42

SEPTEMBER 29, 2021

Creating a Kanban board will help you visualize your workflow and improve processes. The very first Change Management Principle of Kanban states, “start with what you do now.” However, this can be overwhelming if you own multiple different types of projects and tasks. Learn how to get started in just three steps. Continue reading How to Create a Kanban Board: A Practical Guide at agile42.

Workflows 111

Workflows Change Management Manager 111

Kevin Eikenberry

SEPTEMBER 28, 2021

Persistence is good and virtuous. But it’s also hard. And telling someone to be persistent seldom goes all that well. We may know it, but don’t want to hear it – or even know what to do with the advice when we hear it. Many years ago when I was at Purdue, I was having […]. The post The Power of Persistence – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

104

104

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Leadership Freak

SEPTEMBER 30, 2021

#1. I should have. ‘Should have’ is backward facing. Do your best to speak into the future. Instead of shoulding-yourself, say, “Next time.” #2. You should have. Why didn’t you? See #1.

Leadership Development 98

Leadership Development 98

Help Scout Leadership

SEPTEMBER 30, 2021

It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.

Scaling 124

Scaling 124

Kevin Eikenberry

SEPTEMBER 26, 2021

As you live in this very uncertain present, you can see that the future of your work – where, when, and how you do it – might be changing. If that future looks murky, uncomfortable, or scary, you are not alone. And if you are looking not just for yourself but for your team or […]. The post Overcoming the Uncertainties of the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.

97

97

Leadership Freak

SEPTEMBER 28, 2021

When making decisions the most important thing is to make them. The principles of decision-making include: Go with your highest point of clarity. (Important decisions are never perfectly clear.

95

95

Help Scout Leadership

SEPTEMBER 27, 2021

This post is part of The Supportive, Mathew Patterson’s column for customer service professionals. Learn what The Supportive is , or browse through all of the posts from this series. After an early career as a web designer dating back to the age of Geocities , I joined the email marketing app Campaign Monitor as their first customer service professional.

Marketing 75

Marketing Manager 75

Vantage Circle

SEPTEMBER 29, 2021

Agile leadership is a new approach to leading people. It enables organizations to drive innovations and adapt to their changing environment. Agility is a leadership mindset for the next generation of business leaders. Today's markets recognize organizations that have the capacity and willingness to adapt. Market leaders have established cultures and management approaches that encourage agility.

Operations 78

Operations Marketing Employee Engagement Inclusion 78

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Agile42

SEPTEMBER 29, 2021

Creating a Kanban board will help you visualize your workflow and improve processes. The very first Change Management Principle of Kanban states, “start with what you do now.” However, this can be overwhelming if you own multiple different types of projects and tasks. Learn how to get started in just three steps. Continue reading How to Create a Kanban Board: A Practical Guide at agile42.

Workflows 75

Workflows Change Management Manager 75

Kevin Eikenberry

SEPTEMBER 27, 2021

The world has changed a lot in the last 20 months. And all of this change has rightly gotten everyone thinking and talking about the future of work. Where will we work, when we will work, how will we work, and will it all work? There is understandable uncertainty about those questions. But now isn’t […]. The post The Future is Now appeared first on Kevin Eikenberry on Leadership & Learning.

74

74

Leadership Freak

SEPTEMBER 29, 2021

You might feel like Superman, but kryptonite is real. Success goes sideways when leaders feel invincible.

85

85

Vantage Circle

SEPTEMBER 27, 2021

A lot of companies now participate in diversity and inclusion activities and as a result, we can see a lot of women and people of color in organizations but in nonmanagerial roles. They enter the talent pipeline but do not progress to senior management or corporate executive positions. In this episode, we discuss diversity and inclusion in the workplace with special considerations to women in leadership with our guest speaker Jessica Miller-Merrell.

Inclusion 76

Inclusion Diversity Media Recruitment 76

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention

Help Scout Leadership

SEPTEMBER 29, 2021

Bugs are inevitable. No codebase is perfect, and even the best engineers can’t predict with 100% certainty what will happen with each new release. Though many bugs are caught shortly after deployment, many are also found by customers over time. Since customer support professionals are the main point of contact for customers, they’re often the ones who customers report bugs to — and who work on the customers’ behalf to get them resolved.

Engineering 59

Engineering Accounts Manager Metrics 59

Nir Eyal

SEPTEMBER 26, 2021

The post How to Play The Long Game: Interview with Dorie Clark appeared first on Nir and Far.

84

84

Leadership Freak

OCTOBER 1, 2021

Robert Kohlhepp spent nearly 50 years working for one Company. He started as the Controller and retired as the Chairman of the Board. When he first joined, Cintas sales were about $1.

Sales 67

Sales Sales 67

Vantage Circle

OCTOBER 1, 2021

Change is the law of nature. We've all grown up hearing these words of wisdom. That's something that has helped us make peace with the fact that no matter what, some or the other thing will always change in our lives. And that's okay. Thus, as we move forward in life, we expect that many things will change eventually. Still, nobody could have anticipated what would happen in 2020.

Benefits 52

Benefits Insurance Project Management Compensation 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Scaling

Sweet Process

SEPTEMBER 30, 2021

Featured Bonus Content: Download the FREE Checklist on How to Select an Organizational Chart Software! Click Here To Download It. The humble organizational chart is often considered as a kind of obsolete diagram that still remains in the project process. It shows where everyone’s at, and that’s about it. Most new recruits will take one […].

Software 52

Software Recruitment 52

Walk Me

SEPTEMBER 30, 2021

Human capital management (HCM) process optimization is the ongoing process of improving HCM process efficiency, productivity, and outcomes. As with any business process improvement methodology, HCM process optimization requires an approach that is systematic, data-driven, goal-driven, and continuous. Below, we’ll learn how to develop an HCM optimization approach that generates measurable, ongoing results.

Manager 52

Manager Software Workflows Metrics 52

Leadership Freak

SEPTEMBER 27, 2021

We have a bizarre capacity to pedal faster when something isn’t working. We think if we try harder the problem will magically disappear. Trying harder works for people who aren’t really trying.

Leadership Development 62

Leadership Development 62

Vantage Circle

SEPTEMBER 30, 2021

If you own a business, you already know that one of the most effective retention strategies is to give your employees stock options. If not, I highly suggest getting started with something simple yet effective, like the employee stock purchase plan or ESPP. An employee stock purchase plan allows employees to buy a company's stock at a discount. The discount is paid for with payroll deductions. 69% of the employers. stated that the primary reason for offering an employee stock purchase plan is to

Benefits 52

Benefits Compensation Marketing Retention 52

Speaker: Andrea Wuchiski

In an era where a workforce spans multiple generations, HR managers and Total Rewards leaders face the unique challenge of designing benefits packages that cater to diverse employee needs. This session will delve into how comprehensive fertility benefits can bridge generational gaps, support employees’ health, and enhance workplace satisfaction. Join us for an insightful session that highlights the strategic importance of fertility benefits in today’s competitive job market.

Benefits

Sweet Process

SEPTEMBER 29, 2021

Featured Bonus Content: Download the FREE Guide on How to Select the Right Process Automation Software for Your Business! Click Here To Download It. Like a car, your business comprises various processes to function productively. Take the windshield wiper of your car as a process to help your driving experience when it rains. It can […]. The post Why You Need Process Automation Software and How to Pick One appeared first on SweetProcess.

Software 52

Software 52

Walk Me

SEPTEMBER 29, 2021

The ROI of an HCM platform is not guaranteed – in fact, it depends on a number of other factors, ranging from employee skill levels to business process design. To overcome HCM “blockers,” or the barriers to HCM ROI, it is important to manage these issues carefully. How to Overcome 5 HCM Blockers – Barriers to HCM Success. Let’s look at some of the biggest barriers to the success of an HCM adoption program.

ROI 52

ROI Software Digital Transformation Change Management 52

LSA Global

OCTOBER 1, 2021

More Is Being Expected from Leaders Strategic expectations for leaders continue to increase. Most companies take it for granted that their top leaders can operationally handle the day-to-day leadership pressures required to meet short-term targets, establish a high performance culture to engage and retain top talent, and simultaneously be masters of their area of expertise.

Organizational Change 36

Organizational Change Implementation Operations Manager 36

Vantage Circle

SEPTEMBER 26, 2021

Phantom stock. Unusual name isn’t it? A phantom stock, also known as “shadow stock” or “ghost shares”, gives employees the opportunity to share in the wealth and success of the company. Companies do this by providing employees with a stake in the company's stock as well as a retirement plan to ensure they have enough money later on in life. Back in the day, public companies used phantom shares primarily to generate cash for executives who held stock options.

Compensation 52

Compensation Revenue Benefits Assets 52

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.

Inclusion

Walk Me

SEPTEMBER 29, 2021

HCM process optimization refers to the improvement of HCM-related software workflows. Having an embedded, permanent optimization process can generate a number of benefits for the business. To generate tangible results from an optimization process, however, it is necessary to take a structured approach to process optimization, as we’ll see below. 8 Steps to Successful HCM Process Optimization.

Workflows 52

Workflows ROI Metrics Software 52

Vantage Circle

SEPTEMBER 30, 2021

Trick or Treat! But this time, there is a twist. This year is all about virtual Halloween activities, but we promise to show you how to make it exciting! Yes, it’s that time of year when the chilly air and hollowed-out pumpkins lend a sense of mystery. But as a manager, you need to think beyond the spookiness factor. With work from home still prevalent, you need to create a new virtual experience for the employees.

Media 52

Media Manager Employee Engagement Marketing 52

Vantage Circle

SEPTEMBER 27, 2021

Can you relate to the feeling of having many things to do but not being motivated to get up? If so, then this list of procrastination quotes is definitely for you! If you are an avid procrastinator you must have found yourself wondering why you procrastinate. Let's begin with the what before we examine the whys. Procrastination is rather an act of unnecessarily postponing or delaying actions.

Energy 52

Energy Marketing 52

Vantage Circle

SEPTEMBER 28, 2021

If you are like me, who dreads Secret Santa gift exchanges, I totally get you. And now that we have to decide on the perfect virtual Secret Santa gift, your troubles might seem more than usual! And why wouldn't it? Virtual gifts are so hard to get right. If you work from home, it can be hard to find (spy) subtle hints about what to give as a Secret Santa gift while also making sure that the gift you end up choosing appears genuine enough.

Education 52

Education Human Resources Marketing Benefits 52

Speaker: Radhika Samant and Adri Glover

The world of work has fundamentally changed. The series of waves that the pandemic began have rippled through the Great Resignation, quiet quitting, the Great Regret, and other eloquent phrases that boil down to the same thing: people aren’t engaged at work or enabled to perform at their best. The truth is that engagement and enablement is more important than ever, but how we do it is the critical differentiator for many organizations.

Performance Management