Help Scout Leadership
SEPTEMBER 28, 2021
While the opportunity to hire the best people anywhere in the world is incredible, hiring for a remote team does have its unique challenges. Help Scout has been a fully remote company for over 10 years now — with 129 people across 80 cities around the world — so our hiring process has to be aligned with our remote culture. That means: Optimizing interviews for people in different time zones.
Leadership Freak
SEPTEMBER 30, 2021
#1. I should have. ‘Should have’ is backward facing. Do your best to speak into the future. Instead of shoulding-yourself, say, “Next time.” #2. You should have. Why didn’t you? See #1.
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15Five
SEPTEMBER 28, 2021
“The most innovative or unique idea my company implemented in the last year that actually improved engagement for our employees is _?” Every month, we ask members of our HR Superstars Community an “icebreaker question” like this one around a different topic. Just like our first question ( What keeps HR leaders up at night? ) the responses to this question were phenomenal: It’s fascinating that higher engagement isn’t always sourced via streamlining productivity or creating clea
Agile42
SEPTEMBER 29, 2021
Creating a Kanban board will help you visualize your workflow and improve processes. The very first Change Management Principle of Kanban states, “start with what you do now.” However, this can be overwhelming if you own multiple different types of projects and tasks. Learn how to get started in just three steps. Continue reading How to Create a Kanban Board: A Practical Guide at agile42.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
SEPTEMBER 30, 2021
It’s possible to deliver higher volumes of customer service at a consistently high level of quality — here's how.
Leadership Freak
SEPTEMBER 28, 2021
When making decisions the most important thing is to make them. The principles of decision-making include: Go with your highest point of clarity. (Important decisions are never perfectly clear.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Kevin Eikenberry
SEPTEMBER 28, 2021
Persistence is good and virtuous. But it’s also hard. And telling someone to be persistent seldom goes all that well. We may know it, but don’t want to hear it – or even know what to do with the advice when we hear it. Many years ago when I was at Purdue, I was having […]. The post The Power of Persistence – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Help Scout Leadership
SEPTEMBER 27, 2021
This post is part of The Supportive, Mathew Patterson’s column for customer service professionals. Learn what The Supportive is , or browse through all of the posts from this series. After an early career as a web designer dating back to the age of Geocities , I joined the email marketing app Campaign Monitor as their first customer service professional.
Leadership Freak
SEPTEMBER 29, 2021
You might feel like Superman, but kryptonite is real. Success goes sideways when leaders feel invincible.
AIHR
SEPTEMBER 28, 2021
Your organization could have the best recruiting strategy that outperforms all of your competitors. However, without measuring and monitoring your recruiting initiatives and regularly identifying and rectifying problems, your strategy becomes irrelevant. The right recruitment KPIs are an invaluable tool during the hiring process and beyond and help you consistently streamline and improve your approach.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Vantage Circle
SEPTEMBER 26, 2021
Being a successful leader requires more than just intelligence or skill. It all comes down to what you do on the job and how you treat others. And that's what leadership competencies are for. Managers today face many new challenges. They need to provide continuous coaching and manage remote workers. It can get complicated at times. But, with the right support system, you can reach higher levels in leadership.
Help Scout Leadership
SEPTEMBER 29, 2021
Bugs are inevitable. No codebase is perfect, and even the best engineers can’t predict with 100% certainty what will happen with each new release. Though many bugs are caught shortly after deployment, many are also found by customers over time. Since customer support professionals are the main point of contact for customers, they’re often the ones who customers report bugs to — and who work on the customers’ behalf to get them resolved.
Leadership Freak
OCTOBER 1, 2021
Robert Kohlhepp spent nearly 50 years working for one Company. He started as the Controller and retired as the Chairman of the Board. When he first joined, Cintas sales were about $1.
AIHR
SEPTEMBER 30, 2021
According to our research, only 21 percent of HR professionals have sufficient knowledge in the core HR competencies to become future-ready Almost 60 percent of HR professionals are falling behind more tech-savvy colleagues in terms of efficiency and impact Only 41 percent of them are able to leverage technology and read and apply data to increase efficiency and drive business value We assessed 5,648 HR practitioners to see how prepared they are for the post-pandemic economy.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Vantage Circle
SEPTEMBER 29, 2021
Agile leadership is a new approach to leading people. It enables organizations to drive innovations and adapt to their changing environment. Agility is a leadership mindset for the next generation of business leaders. Today's markets recognize organizations that have the capacity and willingness to adapt. Market leaders have established cultures and management approaches that encourage agility.
Kevin Eikenberry
SEPTEMBER 26, 2021
As you live in this very uncertain present, you can see that the future of your work – where, when, and how you do it – might be changing. If that future looks murky, uncomfortable, or scary, you are not alone. And if you are looking not just for yourself but for your team or […]. The post Overcoming the Uncertainties of the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
SEPTEMBER 27, 2021
We have a bizarre capacity to pedal faster when something isn’t working. We think if we try harder the problem will magically disappear. Trying harder works for people who aren’t really trying.
AIHR
SEPTEMBER 27, 2021
What is the one way to transform your organization into a diverse and inclusive place to work? To help you transform your organization into a more diverse and inclusive workplace, we asked business leaders this question for their insights. From starting with inclusive core values to educating your employees, there are several ways you can help make your organization a more inclusive place to work.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Vantage Circle
SEPTEMBER 27, 2021
A lot of companies now participate in diversity and inclusion activities and as a result, we can see a lot of women and people of color in organizations but in nonmanagerial roles. They enter the talent pipeline but do not progress to senior management or corporate executive positions. In this episode, we discuss diversity and inclusion in the workplace with special considerations to women in leadership with our guest speaker Jessica Miller-Merrell.
Nir Eyal
SEPTEMBER 26, 2021
The post How to Play The Long Game: Interview with Dorie Clark appeared first on Nir and Far.
Agile42
SEPTEMBER 29, 2021
Creating a Kanban board will help you visualize your workflow and improve processes. The very first Change Management Principle of Kanban states, “start with what you do now.” However, this can be overwhelming if you own multiple different types of projects and tasks. Learn how to get started in just three steps. Continue reading How to Create a Kanban Board: A Practical Guide at agile42.
Kevin Eikenberry
SEPTEMBER 27, 2021
The world has changed a lot in the last 20 months. And all of this change has rightly gotten everyone thinking and talking about the future of work. Where will we work, when we will work, how will we work, and will it all work? There is understandable uncertainty about those questions. But now isn’t […]. The post The Future is Now appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Vantage Circle
OCTOBER 1, 2021
Change is the law of nature. We've all grown up hearing these words of wisdom. That's something that has helped us make peace with the fact that no matter what, some or the other thing will always change in our lives. And that's okay. Thus, as we move forward in life, we expect that many things will change eventually. Still, nobody could have anticipated what would happen in 2020.
Sweet Process
SEPTEMBER 30, 2021
Featured Bonus Content: Download the FREE Checklist on How to Select an Organizational Chart Software! Click Here To Download It. The humble organizational chart is often considered as a kind of obsolete diagram that still remains in the project process. It shows where everyone’s at, and that’s about it. Most new recruits will take one […].
Walk Me
SEPTEMBER 30, 2021
Human capital management (HCM) process optimization is the ongoing process of improving HCM process efficiency, productivity, and outcomes. As with any business process improvement methodology, HCM process optimization requires an approach that is systematic, data-driven, goal-driven, and continuous. Below, we’ll learn how to develop an HCM optimization approach that generates measurable, ongoing results.
Eric Jacobsen Blog
SEPTEMBER 30, 2021
Today's inspiring quotes : "If you are too busy to laugh, you are too busy." - Unknown "Logic will get you from A to B. Imagination will take you everywhere." - Albert Einstein "In matters of style, swim with the currents; in matters of principle, stand like a rock." - Thomas Jefferson "You learn more about a person in an hour of play than in a year of conversation." - Plato "A man should never be ashamed to say he has been wrong, which is but saying in other words that he is wiser today than he
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Vantage Circle
SEPTEMBER 30, 2021
If you own a business, you already know that one of the most effective retention strategies is to give your employees stock options. If not, I highly suggest getting started with something simple yet effective, like the employee stock purchase plan or ESPP. An employee stock purchase plan allows employees to buy a company's stock at a discount. The discount is paid for with payroll deductions. 69% of the employers. stated that the primary reason for offering an employee stock purchase plan is to
Sweet Process
SEPTEMBER 29, 2021
Featured Bonus Content: Download the FREE Guide on How to Select the Right Process Automation Software for Your Business! Click Here To Download It. Like a car, your business comprises various processes to function productively. Take the windshield wiper of your car as a process to help your driving experience when it rains. It can […]. The post Why You Need Process Automation Software and How to Pick One appeared first on SweetProcess.
Walk Me
SEPTEMBER 29, 2021
The ROI of an HCM platform is not guaranteed – in fact, it depends on a number of other factors, ranging from employee skill levels to business process design. To overcome HCM “blockers,” or the barriers to HCM ROI, it is important to manage these issues carefully. How to Overcome 5 HCM Blockers – Barriers to HCM Success. Let’s look at some of the biggest barriers to the success of an HCM adoption program.
Eric Jacobsen Blog
SEPTEMBER 30, 2021
“How you show up, what you stand for, and what actions you take to that end—as an individual and as a leader in your organization—are now gating factors to lasting success,” explains Frank Calderoni in his new book, UPSTANDING: How Company Character Catalyzes Loyalty, Agility, and Hypergrowth. He adds that 2020 was the moment of truth for character, and building an upstanding company character is what will drive long-lasting success.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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