Help Scout Leadership

NOVEMBER 18, 2021

Help desk metrics allow you to make the most of your help desk and ensure your team is excelling. Here are 19 to start tracking today.

Metrics 278

Metrics 278

Leadership Freak

NOVEMBER 18, 2021

Sometimes I feel jazzed. Other times I’m just dopey. I come alive while I’m doing something. Lying in bed drains my vitality. The less I do, the less I feel like doing.

Manager 246

Manager Leadership Development 246

AIHR

NOVEMBER 15, 2021

Company culture, or organizational culture, is intangible yet very impactful on organizational performance. Culture refers to the consistent organizational behaviors (norms) of employees and leaders. Organizational culture often mirrors the organization’s core values but is a direct reflection of the organization’s leadership. Some of those intangible behaviors are how are decisions made – top-down or bottom-up; employees’ confidence (or not) expressing their opinions; or a col

Metrics 119

Metrics Scaling Inclusion Culture Change 119

Nir Eyal

NOVEMBER 15, 2021

Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. But now you’re faced with a powerful adversary: chocolate cake. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire. The post Researchers Say We’re Trapped in a “Cycle of Distraction.

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Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

NOVEMBER 15, 2021

Learn about the various types of shared email accounts, and discover nine tools to consider to improve your team's ability to collaborate.

Accounts 264

Accounts 264

Leadership Freak

NOVEMBER 17, 2021

Self-destructive responses to life multiply like flies on roadkill. The worst response is pervasive and sinister. It’s the lie of victimhood. This lie, like breathing, usually goes unnoticed.

Leadership Development 246

Leadership Development 246

Kevin Eikenberry

NOVEMBER 16, 2021

Today I am challenging your thinking on how you give and receive feedback. And I’m starting by asking you: How do you see feedback? Do you see feedback as a gift? Your answer to these questions will help determine how successful you are in both giving and receiving feedback. Follow: Apple Podcasts, Spotify, Google Podcasts, […]. The post Making Feedback a Gift – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Help Scout Leadership

NOVEMBER 16, 2021

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

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Leadership Freak

NOVEMBER 16, 2021

People lie to leaders. Usually it’s not malicious, but it’s always unhelpful. Team members who aspire to get along or get ahead… Soften criticism. Deflect tough answers. Over-state compliments. Authority corrupts interactions.

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Accounts Leadership Development 246

Tanveer Nasser

NOVEMBER 17, 2021

Even before the global pandemic struck, many organizations and their leaders were limiting themselves to a short-term view at the expense of achieving any of their long-term goals. So how do leaders move past the current and persistent short-termism that’s often driven by a fear-based mindset, and instead embrace a more long-term, hopeful view for what the future might bring?

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Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

Kevin Eikenberry

NOVEMBER 14, 2021

As a leader, you can make a list of your job responsibilities. Hopefully, you place delivering feedback pretty high on that list. It is one thing to have it on the list and to do it. But it is something else entirely to do it in a way that is effective. How do you know […]. The post How Effective is the Feedback You Deliver? appeared first on Kevin Eikenberry on Leadership & Learning.

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AIHR

NOVEMBER 16, 2021

Check out our video above to learn more about HR trends for 2022! While 2021 was a year of reinventing HR and solidifying its new role, 2022 is going to be all about pushing the boundaries of how HR can add value. In this article, we will review 11 HR trends that are impacting the way we manage Human Resources. In my regular interactions with our clients and HR professionals from around the world, I’m constantly reminded of two facts: That nothing has changed more in the past two years tha

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Inclusion Human Resources Diversity Benefits 98

Leadership Freak

NOVEMBER 19, 2021

Only 1 in 10 managers actually have the talent to manage. But lacing on leadership shoes is like discovering you’re lactose intolerant after devouring a container of ice cream.

Manager 189

Manager Leadership Development 189

Agile42

NOVEMBER 17, 2021

Lean Coffee is a meeting facilitation technique with a simple but effective format. It is structured, with a democratically selected agenda, and the discussion is led by the attendees of the meeting. . What is Lean Coffee? . In a Lean Coffee there are generally one or more facilitators, but it differs from a classic meeting format in that it does not have a predetermined agenda or a meeting leader.

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Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Kevin Eikenberry

NOVEMBER 15, 2021

Everyone has thoughts and feelings about feedback. For most people, the first and most prevalent thoughts about that idea are negative. Think about it – if someone says to you “I need to give you some feedback,” are you immediately jumping for joy? Most likely not. Given that initial reaction, how can we improve our […]. The post Thank You for the Feedback!

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AIHR

NOVEMBER 17, 2021

A performance gap within your team can have a serious impact on the productivity and performance of the business. That’s why it’s necessary to address performance gaps as early as possible. What causes performance gaps, and how do you close them? Contents What is a performance gap? Why are performance gaps harmful to an organization? What causes performance gaps?

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Metrics Reorganization Employee Engagement Implementation 98

Leadership Freak

NOVEMBER 15, 2021

If you’re proud of yourself for leading, you’re doing it wrong.

Leadership Development 189

Leadership Development 189

Agile42

NOVEMBER 17, 2021

Lean Coffee is a meeting facilitation technique with a simple but effective format. It is structured, with a democratically selected agenda, and the discussion is led by the attendees of the meeting. . What is Lean Coffee? . In a Lean Coffee there are generally one or more facilitators, but it differs from a classic meeting format in that it does not have a predetermined agenda or a meeting leader.

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Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

15Five

NOVEMBER 17, 2021

Here at 15Five we’re always looking for ways to get you connected with more of your favorite tools, and offer you simpler, easier ways to bring those tools into your ecosystem. With more people than ever looking for ways to provide learning opportunities to their employees, an integration with LearnUpon LMS was a natural next step. LearnUpon and 15Five have built a single sign-on connection that allows users to instantly jump from their 15Five accounts to LearnUpon without having to log-in multi

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User Experience Accounts Manager 59

Mike Griffiths

NOVEMBER 19, 2021

Now that my Beyond Agile book has been published, I would like to thank people who helped shape its content and ideas. David Anderson has done much to popularize and explain lean and the Theory of Constraints thinking. The Kanban Method can teach agile practitioners many useful ideas about incremental improvement, successful organizational change, and improved team performance.

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Organizational Change Diversity Manager Change Management 52

Eric Jacobsen Blog

NOVEMBER 19, 2021

Here are the 12 golden rules of effective communication from Paul Falcone , as highlighted in his book, 2600 Phrases for Setting Effective Performance Goals. Always remember to: Recognize achievements and accomplishments often. Celebrate success. Deliver bad news quickly, constructively, and in a spirit of professional development. Praise in public, censure in private.

Inclusion 52

Inclusion Manager 52

Know Your Team

NOVEMBER 18, 2021

Meaningful feedback can come when we focus on these five questions to ask in a performance review. With performance review season upon us, a frequent question I receive is: “What questions to ask in a performance review?” I won’t lie. I’m not a fan of performance reviews ( you can read why here ). But sometimes, as leaders, it’s out of our hands: We’re a part of a company that’s leaned on performance reviews for a while.

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Performance Review 52

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Walk Me

NOVEMBER 18, 2021

A human resources information system, or HRIS, is a software platform that manages employee information and performs HR tasks under a centralized dashboard. Although each HRIS platform includes different features, common tasks these tools administer include: Benefits administration Payroll Talent management Performance development Time tracking Employee training Succession planning Employee self-service Employee experience management Reporting and analytics.

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Human Resources Software Scaling Workflows 52

Vantage Circle

NOVEMBER 18, 2021

You've probably heard of vacations or even sabbaticals. But have you ever heard of a workation? A workation is when you take your career on the road and live out of a hotel room for a while, all the while working remotely enjoying the luxury you had desired. Workationing was a growing trend in the digital nomad community. But since 2020, it is definitely on the rise all over the world.

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Travel Benefits Diversity Marketing 52

Eric Jacobsen Blog

NOVEMBER 14, 2021

Searching for some more ways to become an effective leader? Here are 70 things you can do: Don't micromanage Don't be a bottleneck Focus on outcomes, not minutiae Build trust with your colleagues before a crisis comes Assess your company's strengths and weaknesses at all times Conduct annual risk reviews Be courageous, quick and fair Talk more about values more than rules Reward how a performance is achieved and not only the performance Constantly challenge your team to do better Celebrate your

Education 52

Education Implementation Manager 52

LSA Global

NOVEMBER 19, 2021

Less Audience Receptivity Have you noticed how much more difficult it is to gain an audience with potential buyers and then, when you do, how much less receptive they are to your messages? You are not alone. The gatekeepers , decision-makers, and buyers who are open to meeting with sales reps and discussing new ideas, even in existing relationships, are declining rapidly.

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Sales Sales 36

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Walk Me

NOVEMBER 16, 2021

Human capital management (HCM) views HR, the workplace, and the workforce as a business asset that drives value and contributes to organizational performance. According to this view, human capital, as with any other business asset, is a strategic asset that can be invested in, optimized, and leveraged to increase its bottom-line value for the organization.

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Manager Assets Metrics Recruitment 52

Vantage Circle

NOVEMBER 17, 2021

The standard 8-hours day, 5 days per week periods, 40-hour workweek are familiar to most working people. However, the recent pandemic has changed the way we work. It has made us understand that there are diverse work arrangements that can amp up employees' productivity. The 9-80 work schedule is one of them. Although the 9-80 workweek may appear new, it could very well be the next big thing in the world of flexible work trends.

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Compensation Human Resources Accounts Banking 52

Eric Jacobsen Blog

NOVEMBER 14, 2021

In their book, Millennials Who Manage , authors Chip Espinoza and Joel Schwarzbart , quote Donna Hicks's explanation about how dignity is different from respect. Dignity is different from respect in that it is not based on how people perform, what they can do for us, or their likability. Dignity is a feeling of inherent value and worth. Therefore, Espinoza and Schwarzbart recommend that leaders treat those they are leading with dignity and follow Hick's 10 Essential Elements of Dignity : Accepta

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Inclusion Accounts Benefits Manager 40

LSA Global

NOVEMBER 15, 2021

A Manager’s Role – Creating a Clear Line of Sight The best managers know that creating a clear line of sight from each person’s role and individual set of tasks to what the team and company is trying to accomplish sets the stage for high performance. When employees have a clear line of sight, they can see and articulate the relationship between what they do and what makes the company successful.

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Metrics Accounts Manager Operations 36

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention