Sat.Feb 12, 2022 - Fri.Feb 18, 2022

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Does Love Work as a Leadership Principle?

John Maxwell

Photo Credit: (KY3). As I stumbled for my alarm at 3:00 a.m. on my first day on the job as a street washer, I wondered what I was getting myself into. CBS had asked my company to participate in its hit reality show Undercover Boss. As the CEO of Herschend Family Entertainment (HFE) at that time, I’d agreed to work at Silver Dollar City, our original theme park in Branson, Missouri.

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Determining Personal Benchmarks

Kevin Eikenberry

Benchmarking can create new perspectives and a competitive edge in business. That why so many organizations look for benchmarks to compare performance, understand gaps, and measure success. Those objectives sound valuable for an individual as well, don’t they? That’s why I want to suggest to you the idea and value of personal benchmarks, and help […].

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How to love what you do and do what you love

BetterUp

Jump to section. How does it feel to love what you do? Learning how to find the things you love to do. 6 ways to love what you do. In need of inspiration? Get help along the way.

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The Pursuit of ‘Flow’ Is Overrated

Nir Eyal

The idea of flow is considered by many to be the epitome of productivity. Also known as “being in the zone” or “hitting your stride,” flow captivates us with its promise of becoming so absorbed in what we’re doing that we tackle tasks effortlessly. That magical zone is great when you can find it. But what happens when you can’t? The post The Pursuit of ‘Flow’ Is Overrated appeared first on Nir and Far.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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Lonely at the Top? Here are 9 Ways to Deal

Vantage Circle

Leadership comes with a lot of power. However, the nature of power and its psychological effects frequently leave the debilitating feeling of being isolated from others. It's a feeling so common among successful people that it's become an idiom: "It's lonely at the top." In a wide-ranging interview in 2016 , Apple CEO Tim Cook spoke candidly about the challenges of running one of the world's most iconic companies. "It's sort of a lonely job," he admitted.

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13 Best Practices for Improving Online Customer Service

Help Scout Leadership

Online customer service is one of the most important functions at any company. Here’s how to get started with it and continue improving it as you grow.

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Are You a People-Oriented or a Task-Oriented Leader?

Niagara Institute

Every people leader tends to lean towards one particular leadership style over another. For some, their focus is on the well-being of their employees and building a positive team culture. For others, their primary focus is on completing tasks and achieving goals on time, on budget, and as promised.

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Helping You Get Remarkable Results

Kevin Eikenberry

In case you haven’t noticed, LinkedIn is far more than a professional networking and job seeking site. It is the most vibrant social media platform for professionals – with the least nonsense associated with it. For nearly a year, I have been writing a weekly LinkedIn newsletter called Remarkable Results. Humbly, I’m going to tell […]. The post Helping You Get Remarkable Results appeared first on Kevin Eikenberry on Leadership & Learning.

Media 90
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How to Change Your Team’s Behavior

Help Scout Leadership

You have identified a small change that you’re convinced would really improve your customer service quality, but you’re having trouble persuading your team to change their behavior. Here’s one quick tip to make it happen.

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Understanding entrepreneurship: What is it and its types

BetterUp

Jump to section. What is an entrepreneur? How entrepreneurship works. Types of entrepreneurs. 5 qualities entrepreneurs have. Why is entrepreneurship important? How to be an entrepreneur. Final thoughts.

Manager 113
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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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Three Things You Must Let Go

Leadership Freak

A man is hanging by a branch above a deep ravine. He looks down; then he looks up and yells, “Help! Help! Is anyone up there?” “I’m here,” the reply comes.

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Making Hay and Making Progress – Remarkable TV

Kevin Eikenberry

I grew up on a farm, and so I have plenty of agricultural phrases in my vernacular, but actually all of us have some of those phrases. For example: Don’t put all your eggs in one basket. Yep, that’s a farm phrase. And hint, I’m going to talk about it next week. But for now […]. The post Making Hay and Making Progress – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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The 7 Best Crisp Alternatives for Customer Support in 2022

Help Scout Leadership

If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives.

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Generational differences: how to retain multigenerational talent

BetterUp

Jump to section. What are generational differences? Why are there generational differences? 5 generations that make up the workforce. What generational differences look like in the workplace. 3 reasons to embrace a multigenerational workforce. How managers can bridge the generational gap.

Manager 108
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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

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7 Ways to Succeed at Forgetting

Leadership Freak

Your inner critic helps you remember pain and disappointment. Negative memories rain like rocks. Botched projects increase anxiety. Bungled relationships motivate isolation. Anxiety and isolation limit your life.

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6 Tips to Run a Highly Effective Meeting, Backed by Science

Vanessa Van Edwards

Meetings can be terrifying, especially when you don't have a plan! Learn how to run your meeting effortlessly and effectively! The post 6 Tips to Run a Highly Effective Meeting, Backed by Science appeared first on Science of People.

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11 Skills For a Supervisor To Go From Good to Great

Niagara Institute

The job of a supervisor is to manage employee and team performance, deliver results, promote best practices, and tackle challenges as they arise. For many, it’s unlike anything they have ever trained for or experienced before. Understandably, this can make the transition from doing the work (individual contributor) to leading the people doing the work feel like a real challenge.

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How to Outsmart the Innovator's Bias and Boost Future-Mindedness

BetterUp

Jump to section. The "Innovator's Bias" gets in the way of assessing the future. The research experiment: Induce the innovator’s bias, then cure it. A simple exercise to out-smart bias. Moving forward with clear-eyed confidence. In changing and uncertain times, we innovate our future every day. Companies, countries, and individuals face challenges. Developing solutions that help — that meaningfully address challenges, that have a durable positive impact — these solutions demand a different minds

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The Upskilling Advantage: Transforming Your Workforce For Future Growth

Speaker: Brian Richardson

With a staggering 92% of CEOs prioritizing skill development, and 84% struggling with transformation, mastering upskilling is now more critical than ever. Drawing on extensive research and collaboration with hundreds of leading organizations, discover key hurdles and innovative best practices in workforce upskilling. You'll walk away with a deep understanding of how to build a culture of continuous learning, expert insights into assessing the current skills of your employees, and a strategic too

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Two Seductions that Stunt Growth

Leadership Freak

Talent provides advantage, but growth multiplies possibility. You’re a runt when you squander growth opportunities. People might think you’re cute but neglecting growth insults talent. You are responsible for your development.

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10 Effective Tips On How To Lead A Strengths-Based Team

Vanessa Van Edwards

A good leader needs to inspire confidence and trust in their followers through demonstrating a combination of competencies and people skills. Understanding human behavior, motivation and the power of shared values are essential for motivating and inspiring others to achieve their goals. The post 10 Effective Tips On How To Lead A Strengths-Based Team appeared first on Science of People.

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How To Promote Allyship In The Workplace?

Vantage Circle

Everyone is talking about diversity and inclusion these days. It's all over the news, and people are becoming more aware of workplace injustices every day. But, while we live in a time when many of us want to be change agents, we still don't know where to begin. And it is here that the concept of allyship in the workplace gains traction. This post will discuss what an ally is, the different sorts of allyship, and how to get started with it.

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The Pomodoro Technique: How breaks improve productivity and well-being

BetterUp

Jump to section. What is the Pomodoro Technique? Benefits of the Pomodoro Technique. Does the Pomodoro Technique really work? How to master the Pomodoro Technique. What do you do in a five-minute Pomodoro break?

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Behind The Curtain: How Today's Political Climate is Steering HR and DEI in 2025

Speaker: Hanh Nguyen

In today’s ever-changing world, HR professionals often find themselves juggling conflicting priorities - especially when external factors seem out of their control. As we traverse the unpredictable waters of the current political and economic landscape, we find ourselves at a crossroads. For HR leaders, understanding how these external forces shape our diversity, equity, and inclusion efforts is crucial.

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4 Questions When Seeking Clarity

Leadership Freak

Leaders with clarity are like the Lock Ness Monster. Even when you see one, you’re not sure they’re real. Confusion is good when you stop and reflect.

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How Authentic Should You Be at Work?

Mind Tools Leadership

Which of the following two people do you think is most authentic? Eva, who always says exactly how she feels – even to the point of using bad language to show the strength of her reactions. She talks openly about her personal life, cries in meetings, dances on tables at office parties, and is as likely to have colleagues hugging her in gratitude as shouting at her in anger.

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50 Accomplishment Quotes To Boost Your Employees’ Morale

Vantage Circle

Our accomplishments are the pinnacle of our professional lives. However, without a few roadblocks along the way, reaching this pinnacle of success is difficult. That is why it is critical to celebrate every employees’ success, no matter how big or small, because these victories do not easily. And you can add a touch of personalization to this celebration of success by adding accomplishment quotes.

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What is a Health and Wellness Coach?

BetterUp

Jump to section. What is a wellness coach? Who should be a wellness coach? Life versus wellness coach: what's the difference? How do I know that I need a wellness coach? 5 things to look for in a wellness coach.

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Engage, Empower, Excel: Transforming Performance in the New Era of Work

Speaker: Radhika Samant and Adri Glover

The world of work has fundamentally changed. The series of waves that the pandemic began have rippled through the Great Resignation, quiet quitting, the Great Regret, and other eloquent phrases that boil down to the same thing: people aren’t engaged at work or enabled to perform at their best. The truth is that engagement and enablement is more important than ever, but how we do it is the critical differentiator for many organizations.

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Finding Out What Really Matters to the Customer

AlignOrg

Several years back, I worked with a financial services client dealing with a sticky customer service issue. When this organization spoke with customers about it, they expressed one thing as their primary concern. However, upon analyzing actual buying behavior it was clear that customers were making decisions and buying services based on a totally different factor.

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Driving Revenue with Marketing: How to Reap the Rewards of a Mutually Beneficial Plan

Chief Outsiders

(Blog 1) Step Zero: The Dark Funnel. If your sales funnel is lurking in the shadows, it may be because it’s filled with people who are trying to avoid the spotlight. Sure, if you’re like most companies, you have the digital tools you need to generate marketing-qualified leads, or MQLs, by the scads and buckets – casting a broad net through newsletters, promotional emails, social media mentions, website interactions – you know, the entire digital gamut.

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Getting Agile Transformations Right

Management30 Change Management

Mario Brückner, Management 3.0 Facilitator and author of Living Transformation®, shares some key insights he has gained from years of experience accompanying organizational transformations in businesses in a range of industries around the world. Despite their heterogeneity, he observed distinct patterns – particularly of dysfunction – common to all these organizations.

Manager 52
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What is sabbatical leave? It's the best kept secret in HR

BetterUp

Jump to section. What exactly is a sabbatical? How does sabbatical leave work? 10 benefits of employee sabbatical. Developing a sabbatical leave policy.

Benefits 105
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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.