13 Best Practices for Improving Online Customer Service
Help Scout Leadership
FEBRUARY 18, 2022
Online customer service is one of the most important functions at any company. Here’s how to get started with it and continue improving it as you grow.
Sat.Feb 12, 2022 - Fri.Feb 18, 2022
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4 Questions When Seeking Clarity
Leadership Freak
FEBRUARY 18, 2022
Leaders with clarity are like the Lock Ness Monster. Even when you see one, you’re not sure they’re real. Confusion is good when you stop and reflect.
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Does Love Work as a Leadership Principle?
John Maxwell
FEBRUARY 15, 2022
Photo Credit: (KY3). As I stumbled for my alarm at 3:00 a.m. on my first day on the job as a street washer, I wondered what I was getting myself into. CBS had asked my company to participate in its hit reality show Undercover Boss. As the CEO of Herschend Family Entertainment (HFE) at that time, I’d agreed to work at Silver Dollar City, our original theme park in Branson, Missouri.
Driving Revenue with Marketing: How to Reap the Rewards of a Mutually Beneficial Plan
Chief Outsiders
FEBRUARY 16, 2022
(Blog 1) Step Zero: The Dark Funnel. If your sales funnel is lurking in the shadows, it may be because it’s filled with people who are trying to avoid the spotlight. Sure, if you’re like most companies, you have the digital tools you need to generate marketing-qualified leads, or MQLs, by the scads and buckets – casting a broad net through newsletters, promotional emails, social media mentions, website interactions – you know, the entire digital gamut.
The Hidden Skills That Separate Good Leaders from Great Ones
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
How to Change Your Team’s Behavior
Help Scout Leadership
FEBRUARY 18, 2022
You have identified a small change that you’re convinced would really improve your customer service quality, but you’re having trouble persuading your team to change their behavior. Here’s one quick tip to make it happen.
7 Ways to Succeed at Forgetting
Leadership Freak
FEBRUARY 17, 2022
Your inner critic helps you remember pain and disappointment. Negative memories rain like rocks. Botched projects increase anxiety. Bungled relationships motivate isolation. Anxiety and isolation limit your life.
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Determining Personal Benchmarks
Kevin Eikenberry
FEBRUARY 14, 2022
Benchmarking can create new perspectives and a competitive edge in business. That why so many organizations look for benchmarks to compare performance, understand gaps, and measure success. Those objectives sound valuable for an individual as well, don’t they? That’s why I want to suggest to you the idea and value of personal benchmarks, and help […].
The 7 Best Crisp Alternatives for Customer Support in 2022
Help Scout Leadership
FEBRUARY 18, 2022
If you’re looking for a dedicated support tool, Crisp may not be your best option. Check out our list of seven Crisp alternatives.
Two Seductions that Stunt Growth
Leadership Freak
FEBRUARY 16, 2022
Talent provides advantage, but growth multiplies possibility. You’re a runt when you squander growth opportunities. People might think you’re cute but neglecting growth insults talent. You are responsible for your development.
The Pursuit of ‘Flow’ Is Overrated
Nir Eyal
FEBRUARY 14, 2022
The idea of flow is considered by many to be the epitome of productivity. Also known as “being in the zone” or “hitting your stride,” flow captivates us with its promise of becoming so absorbed in what we’re doing that we tackle tasks effortlessly. That magical zone is great when you can find it. But what happens when you can’t? The post The Pursuit of ‘Flow’ Is Overrated appeared first on Nir and Far.
Future of HR: Navigating Transformation in the Digital Age
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
How to Create an Anti-Harassment Policy: A Practical Guide
AIHR
FEBRUARY 16, 2022
Workplace harassment occurs more often than you might think, and it can drive away top talent and tarnish a company’s reputation. To avoid this, it’s crucial to have a strategy for combatting harassment. How can your organization create an effective anti-harassment policy? Let’s go over some practical steps you can take. Contents What is an anti-harassment policy?
How to Live Your Purpose in Three Steps
Leadership Freak
FEBRUARY 15, 2022
New Book Giveaway! 20 copies available!!
Are You a People-Oriented or a Task-Oriented Leader?
Niagara Institute
FEBRUARY 14, 2022
Every people leader tends to lean towards one particular leadership style over another. For some, their focus is on the well-being of their employees and building a positive team culture. For others, their primary focus is on completing tasks and achieving goals on time, on budget, and as promised.
4 HR Priorities for 2025 to Supercharge Your Employee Experience
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Helping You Get Remarkable Results
Kevin Eikenberry
FEBRUARY 13, 2022
In case you haven’t noticed, LinkedIn is far more than a professional networking and job seeking site. It is the most vibrant social media platform for professionals – with the least nonsense associated with it. For nearly a year, I have been writing a weekly LinkedIn newsletter called Remarkable Results. Humbly, I’m going to tell […]. The post Helping You Get Remarkable Results appeared first on Kevin Eikenberry on Leadership & Learning.
Workforce Analysis: HR’s Introduction and Guide
AIHR
FEBRUARY 15, 2022
Understanding your organization’s strengths, weaknesses, and future needs in terms of its workforce is essential to making effective staffing decisions. Conducting a workforce analysis helps you do just that. Contents What is workforce analysis? Why should you conduct a workforce analysis? How to conduct a workforce analysis. What is workforce analysis?
Three Things You Must Let Go
Leadership Freak
FEBRUARY 14, 2022
A man is hanging by a branch above a deep ravine. He looks down; then he looks up and yells, “Help! Help! Is anyone up there?” “I’m here,” the reply comes.
How to handle a micromanaging boss without losing your job
BetterUp
FEBRUARY 18, 2022
Jump to section. What are the traits of a micromanager? 7 signs your boss is micromanaging. What causes bosses to micromanage? Micromanaging and remote work. How to deal with a micromanaging boss. How to stop micromanaging.
How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Making Hay and Making Progress – Remarkable TV
Kevin Eikenberry
FEBRUARY 15, 2022
I grew up on a farm, and so I have plenty of agricultural phrases in my vernacular, but actually all of us have some of those phrases. For example: Don’t put all your eggs in one basket. Yep, that’s a farm phrase. And hint, I’m going to talk about it next week. But for now […]. The post Making Hay and Making Progress – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
HR Department of One: How to Succeed
AIHR
FEBRUARY 14, 2022
Being the only HR employee in a company is both daunting and exciting. It’s an experience that can accelerate your growth as an HR professional. You will need to be resourceful, agile, accessible, strategic, and tactical. If you are inheriting a previously-established structure, the experience may be less challenging. However, if you are expected to build the HR department from the ground up, you will need to withdraw from your bank of HR competencies and organizational and interpersonal s
6 Tips to Run a Highly Effective Meeting, Backed by Science
Vanessa Van Edwards
FEBRUARY 16, 2022
Meetings can be terrifying, especially when you don't have a plan! Learn how to run your meeting effortlessly and effectively! The post 6 Tips to Run a Highly Effective Meeting, Backed by Science appeared first on Science of People.
How to love what you do and do what you love
BetterUp
FEBRUARY 14, 2022
Jump to section. How does it feel to love what you do? Learning how to find the things you love to do. 6 ways to love what you do. In need of inspiration? Get help along the way.
The Diversity Reckoning: Can HR Survive Without New Perspectives?
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
11 Skills For a Supervisor To Go From Good to Great
Niagara Institute
FEBRUARY 18, 2022
The job of a supervisor is to manage employee and team performance, deliver results, promote best practices, and tackle challenges as they arise. For many, it’s unlike anything they have ever trained for or experienced before. Understandably, this can make the transition from doing the work (individual contributor) to leading the people doing the work feel like a real challenge.
50 Accomplishment Quotes To Boost Your Employees’ Morale
Vantage Circle
FEBRUARY 17, 2022
Our accomplishments are the pinnacle of our professional lives. However, without a few roadblocks along the way, reaching this pinnacle of success is difficult. That is why it is critical to celebrate every employees’ success, no matter how big or small, because these victories do not easily. And you can add a touch of personalization to this celebration of success by adding accomplishment quotes.
10 Effective Tips On How To Lead A Strengths-Based Team
Vanessa Van Edwards
FEBRUARY 18, 2022
A good leader needs to inspire confidence and trust in their followers through demonstrating a combination of competencies and people skills. Understanding human behavior, motivation and the power of shared values are essential for motivating and inspiring others to achieve their goals. The post 10 Effective Tips On How To Lead A Strengths-Based Team appeared first on Science of People.
How to use the STAR interview method (with examples)
BetterUp
FEBRUARY 15, 2022
Jump to section. What is the STAR interview model? How do I prepare for a STAR interview? What are STAR interview questions? How do I use the STAR method in an interview?
Miss One Change, Face Major Risk: The New Compliance Crisis In HR And How To Fix It
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
How Authentic Should You Be at Work?
Mind Tools Leadership
FEBRUARY 16, 2022
Which of the following two people do you think is most authentic? Eva, who always says exactly how she feels – even to the point of using bad language to show the strength of her reactions. She talks openly about her personal life, cries in meetings, dances on tables at office parties, and is as likely to have colleagues hugging her in gratitude as shouting at her in anger.
Finding Out What Really Matters to the Customer
AlignOrg
FEBRUARY 16, 2022
Several years back, I worked with a financial services client dealing with a sticky customer service issue. When this organization spoke with customers about it, they expressed one thing as their primary concern. However, upon analyzing actual buying behavior it was clear that customers were making decisions and buying services based on a totally different factor.
Overcoming a Growth Speed Challenge | Accenture
Accenture: OrgDev
FEBRUARY 16, 2022
Our new Beyond 2021 research found that while many organizations kept growing their market capitalization throughout the pandemic, revenue growth has lagged behind.
How cultural humility versus cultural competence impacts belonging
BetterUp
FEBRUARY 14, 2022
Jump to section. Cultural humility versus cultural competence: What’s the difference? The benefits of cultural humility. Cultural humility at work. How do you cultivate cultural humility in the workplace?
Recognition Powers High-Performance — If You Do it Right
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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