Help Scout Leadership

DECEMBER 17, 2021

What can customer service professionals learn from Geraldine DeRuiter’s review, 'Bros., Lecce: We Eat at The Worst Michelin Starred Restaurant, Ever'?

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Leadership Freak

DECEMBER 13, 2021

A person who has a grip on their schedule has a grip on their life. Cramming more activities into less time is like walking on marbles.

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Leadership Development Manager 246

Suzi McAlpine

DECEMBER 13, 2021

First question: What or who are you grateful for, right now, in this moment? No seriously. Stop what you’re doing. Drop your shoulders. Take a deep breath. Stop reading any further. And answer this question. Got it? Good. Now, I have just a few more questions I want you to answer before you close out… The post 7 questions you must ask yourself before you say goodbye to 2021 first appeared on Suzi McAlpine | The Art of Leadership.

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15Five

DECEMBER 17, 2021

As organizations focus on closing out the year strong, most leaders already have one eye on the new year and what they hope to achieve as a business. If your organization doesn’t have a formal goal-setting process in place (or you have one that needs some work) this is a great opportunity to make a big impact. HR professionals can influence business success by championing a clear framework that aligns the organization — from the C-suite to each individual contributor — around shared goals.

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Metrics Sales Sales Manager 111

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

DECEMBER 14, 2021

When backed by human support, customer self-service is key to delivering excellent support. Here's what you need to know to get started.

Benefits 269

Benefits 269

Leadership Freak

DECEMBER 15, 2021

Will Durante summarized some of Aristotle’s thoughts when he wrote, “You are what you do repeatedly… ” You are what you repeatedly do AND what you do begins with imagination.

Leadership Development 243

Leadership Development 243

Marcella Bremer

DECEMBER 13, 2021

Love is the next leadership skill, says Robin Anselmi, the CEO of Conversant, a consultancy, at The Great Leadership Reset conference. By love, she means an authentic connection that helps people, both leaders, and team members, develop and grow. Anselmi: “It’s as the biologist Humberto Maturana said: most problems in organizations are not solved by […].

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105

Help Scout Leadership

DECEMBER 17, 2021

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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203

Leadership Freak

DECEMBER 16, 2021

Words are like ice cream. A little ice cream tastes good, but a lot of ice cream isn’t better. If words had calories, what size would you be?

Leadership Development 189

Leadership Development 189

High Scalability

DECEMBER 13, 2021

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

Engineering 101

Engineering 101

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

AIHR

DECEMBER 15, 2021

You will often hear the terms learning and training used interchangeably. However, there is a key difference between learning and training. If you struggle to explain the distinction between these terms, you’re not alone. But understanding the differences between learning and training will help HR professionals and business leaders determine what their team needs, satisfy differing business needs and boost employee performance in the long run.

Compliance 98

Compliance Organizational Development Retention Benefits 98

Help Scout Leadership

DECEMBER 15, 2021

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.

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eCommerce 189

Leadership Freak

DECEMBER 14, 2021

Small improvements are better than giving up, even when the odds are stacked against you. David is literally a little guy in the battle against Goliath.

Leadership Development 188

Leadership Development 188

Tanveer Nasser

DECEMBER 15, 2021

Over the course of the pandemic, we’ve all had to get used to dealing with significant changes to the way we work and live. But that doesn’t mean we’ve necessarily become more comfortable with change. So is there some way that leaders can promote change which is both impactful and not as difficult a burden for their employees? According to change expert and guest for this episode of my podcast “Leadership Biz Cafe”, Jake Jacobs, there is and it’s one that any leader in any industry can apply rig

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Culture Change Implementation 98

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Viima

DECEMBER 17, 2021

Most large organizations are led and managed very systematically, and they pride themselves on that. Managers and leaders within those organizations are usually smart, educated, and want to make data-driven, evidence-based decisions. However, when it comes to innovation, that can be a part of the problem as Clayton Christensen famously pointed out. Many leaders these days are well aware of the problem, but even if they are, they may still have a hard time leading innovation because the approach

Education 97

Education Manager 97

Help Scout Leadership

DECEMBER 16, 2021

Customer support data is the universal language that allows you to communicate the influence your team has to the rest of the company.

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Leadership Freak

DECEMBER 17, 2021

Lyft, Ford, Uber, Alphabet (Google parent company), and Apple delayed plans to bring employees back into the office. Facebook and Wells Fargo currently plan to return in January. Molson Coors Beverage Co.

Leadership Development 184

Leadership Development 184

Kevin Eikenberry

DECEMBER 12, 2021

There are lots of reasons to listen to podcasts. If you choose to listen to one on leadership, chances are one of your goals is learning from podcasts. Each week on The Remarkable Leadership Podcast, I interview a leadership expert or expert leader. My goal is always to create a conversation that is not only […]. The post What I’ve Learned from My Podcast This Year appeared first on Kevin Eikenberry on Leadership & Learning.

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93

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Eric Jacobsen Blog

DECEMBER 17, 2021

Here are the 12 golden rules of effective communication from Paul Falcone , as highlighted in his book, 2600 Phrases for Setting Effective Performance Goals. Always remember to: Recognize achievements and accomplishments often. Celebrate success. Deliver bad news quickly, constructively, and in a spirit of professional development. Praise in public, censure in private.

Inclusion 52

Inclusion Manager 52

Mike Griffiths

DECEMBER 17, 2021

Stefan Wolpers recently reposted his survey “ Would you recommend SAFe®? ” on LinkedIn and it prompted some excellent discussion. One comment I liked by Maxwell Lamers summarized a common view of SAFe® succinctly as “ The framework itself is built on solid ideas, and there is nothing inherently evil about the framework. The trouble comes in the implementation. ” Maxwell described problems when SAFe® is not fully implemented, but I think taking on too much process and training is a problem in its

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Energy Scaling Software Implementation 52

Jim Taggart

DECEMBER 16, 2021

Your faithful correspondent has been a long-time proponent of self-empowerment, writing extensively about its role in effective leadership. It’s something many of us have struggled with during our careers, getting locked into subservient mindsets and behaviours. Heroic Leadership – those in positions of authority have all the answers and power – has unfortunately permeated society, and in some ways emasculated our collective ability to speak truth to power, whether it’s within organizations or h

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Government Marketing 52

Kevin Eikenberry

DECEMBER 14, 2021

This is the last and fourth in a series of episodes about four-letter words. But don’t worry – this and all the other episodes carry a G rating. You can watch the other episodes here. As the title of this post says, I am talking about the longest four-letter word. So technically, it’s not a […]. The post The Longest Four-Letter Word – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

Accounts 90

Accounts 90

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Vantage Circle

DECEMBER 16, 2021

In today's world, a company's brand reputability is heavily influenced by how it is perceived, seen, and discussed by the general public. And the concept of employee advocacy has helped this cause. To further assist organizations in streamlining the advocacy process, using a good employee advocacy tool has become something of a prerequisite to upgrading its brand value.

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Media Marketing Sales Sales 52

Eric Jacobsen Blog

DECEMBER 16, 2021

Every business leader should read the book, The Business of We , by Laura Kriska. However, read it only once you’ve committed yourself to creating a welcoming and productive work environment for all. This book couldn’t have come at a more important time because as Kriska shares, “a new approach to diversity, cultural difference, and inclusion is urgently needed – a time for business leaders to create true synergy among the diverse and often fiercely divided members of their workforce.

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Diversity Inclusion Retention Accounts 52

Accenture: OrgDev

DECEMBER 14, 2021

For banking operations success, it's imperative to embrace AI and find the right mix of talent and technology.

Banking 52

Banking Operations 52

Kevin Eikenberry

DECEMBER 13, 2021

If you lead for very long, you will find yourself leading when you, members of the team, or the entire team are facing something difficult. Heck, if you are leading now, you’ve had to deal with the pandemic and its fallout. But more specifically, how do you lead when grief is involved? Leading while grieving […]. The post Leading When the Team is Grieving appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Vantage Circle

DECEMBER 15, 2021

Considering the economy's recent rebound, businesses are forced to be flexible with their strategies. This includes rightsizing. A term that refers to reducing an organization's workforce and allocating resources more efficiently. Rightsizing may sound like an ominous term to those unfamiliar with it. In reality, it is just a simple process of removing the outliers and building the workforce that brings the best possible business results.

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Assets Reorganization Operations Recruitment 52

Eric Jacobsen Blog

DECEMBER 15, 2021

Jenn Lim is the CEO Of Delivering Happiness, a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. Lim ’s mission is to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organizations, and share how we can make an impact by being true to our authentic selves.

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Manager 52

Accenture: OrgDev

DECEMBER 14, 2021

For banking operations success, it's imperative to embrace AI and find the right mix of talent and technology.

Banking 40

Banking Operations 40

Kotter Inc.

DECEMBER 13, 2021

The post 4 strategies to cultivate the next generation of leaders appeared first on Kotter.

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40

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention