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Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. A customer onboarding specialist manages onboarding. A customer success specialist owns lifecycle management. If your company is splitting responsibilities in a similar way, this post will teach you how to write a customer onboarding specialist job description that attracts the most qualified candidates and get
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Photo by SHaHraM Anhari on Unsplash. This message is excerpted from the book Life Coaching for Successful Women: Powerful Questions, Practical Answ ers by Valorie Burton. Research shows that resilient people think differently. They have a set of skills – sometimes learned, other times innate – that allow them to persevere, manage stress, and triumph in the face of challenges.
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The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Customer success teams often have a range of responsibilities, depending on the team’s age, the size of the company, and what type of product they are supporting.
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The digital revolution of our workplaces is accelerating. This year alone, companies worldwide are planning to spend as much as $656 billion on new technology to upgrade for the new era of work. And while much of the talk is focused on technology facilitating remote working, HR should equally pay attention to how our work – and their own departments – are getting increasingly digitalized through automation and AI.
If you enjoy reading interviews of CEOs sharing what shapes their understanding and approach to leadership, chances are you’ve probably read one of the over 500 interviews Adam Bryant wrote for his popular New York Times column, “Corner Office”. I’ve been an avid reader of Adam’s column for many, many years so I was delighted when his publicist reached out to me to say Adam was interested in appearing on my podcast, “Leadership Biz Cafe”.
This post is part of The Supportive , Mathew Patterson’s column for customer service professionals. Your work matters. You matter. Delivering high-quality online customer service day after day is skilled, challenging work. Sometimes people think of support as an “entry level” role, something to be moved through or skipped over, but you know how wrong they are.
Training new employees is critical to new hires succeeding in their role. The one thing new hires and their hiring managers have in common is their excitement to get the job done. However, setting up your new employees for success means properly training them. So how do you go about training new employees? And how do you prepare a new hire training plan?
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Millennials currently make up the largest part of the workforce, yet almost 50% have significant career regrets. Looking back, many wish they’d chosen a different career path when they started out and the ones that made it to management are now wondering if they even want to be bosses. One thirty-five-year-old lamented in a CNBC article , “I wish someone had helped me figure out what jobs would be applicable for my interests and passions.”.
Here’s part 3 of building a high-performance culture, based on Daniel Coyle’s The Culture Code and my consulting practice. The third ingredient to improving collaboration is a collective, meaningful purpose. When your purpose is ultra-clear and inspiring it serves as a beacon: everyone adjusts their course in the right direction – like a swarm of […].
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If you want to stand out, you’ve got to know what makes you special. But the real question is: Are you tapping into your uniqueness? The post 12 Amazing Tips to Stand Out (Professionally & Personally) appeared first on Science of People.
While he was on vacation, one manager’s team lost momentum. We discussed how to intervene before things fall apart. I gave him two phrases for reflection, protecting gains and positive discontent.
It used to be that watching TV meant watching it live. Then we had VHS recorders where we could watch something later (if you could set it up). Then came DVRs, which made it easier, and you could store more shows than you could ever watch. Now we have streaming – and the true advent […]. The post Bingeing for Your Future appeared first on Kevin Eikenberry on Leadership & Learning.
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Vantage Circle has collaborated with JazzHR to offer an enhanced employee experience to businesses that focuses on creating greater alignment between organizational objectives and employee career goals. Who Is JazzHR? JazzHR is a powerful, user-friendly recruitment software for SMBs that scales the ability to find and hire great talent. It allows users to start sourcing, receiving, and reviewing resumes with just a few clicks.
Image Credit: easieraccounting.com Technology is transforming the entire world rapidly. Technologies that appeared impossible a couple of years ago are a reality nowadays. Businesses of all sizes are using advanced tech tools and solutions for business automation. They do so to automate their processes with an intention to increase overall operational efficiency and improve the […].
If you are a goal setter (which improves the chances of getting where you want to go), you will achieve them – maybe not all, but many of them. And often people feel empty or feel a sense of ennui when they reach a goal. The good news is, reaching your goal IS the goal. […]. The post What to Do When You Reach a Goal? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
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In this video, Alex Tosovic, L&D Expert and Head of Product at the Academy to Innovate HR, speaks with HRchat about how companies can shift their L&D strategy to one that’s ‘fully digital.’ Alex explains how this shift can help close the growing skills gap that many organizations face. Alex has worked in various L&D roles, and he has a passion for digital learning and how it can be used to help behavioral change through experiential learning.
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