Help Scout Leadership
AUGUST 22, 2023
It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.
Leadership Freak
AUGUST 25, 2023
Negativity comforts defeat. Defeatists get it right eventually. Bad stuff happens. Small problems escalate into crisis. Predicting troubles is useful, but it doesn’t fuel success. Greatness includes self-confidence. Wallowing is defeat.
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Chief Outsiders
AUGUST 22, 2023
When you think about the tech you use in your business today, does this sound familiar: endless spreadsheets, confusing email chains, clunky legacy systems? Many times this happens because of concerns about the cost and complexity of trying new approaches.
Lolly Daskal
AUGUST 25, 2023
As a leader, it’s natural to have moments of self-doubt and insecurity. However, sometimes these feelings can escalate into what is known as imposter syndrome, a feeling of unworthiness or inadequacy despite evidence of success. If you’ve ever felt like an imposter at work, you’re not alone. In fact, research shows that imposter syndrome is common among high-achieving individuals.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
AUGUST 22, 2023
The best customer service tips can only come from world-class teams. Here are 16 tips for delighting your customers.
Leadership Freak
AUGUST 24, 2023
You need a destination – a bold vision - to get where you want to go. There’s always a bit of aimless wandering in life. But there are powerful moments of clarity along when we imagine a possible future.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Lolly Daskal
AUGUST 24, 2023
Many people follow their bosses only out of a sense of obligation or because they are being compensated. However, some exceptional leaders have the ability to inspire their team to go above and beyond, not just because they have to, but because they want to. This distinction can be the key to achieving exceptional results as a leader. To become a leader that people want to follow, consider these strategies: Become valuable: To be a valuable leader, you need to be an expert in your field and cont
Help Scout Leadership
AUGUST 22, 2023
In a world where support is often thought of as a cost center, these remarkable customer service stories will remind you of its true potential.
Leadership Freak
AUGUST 21, 2023
Consequences mean actions matter. Even painful consequences reinforce the potency of our actions. Some actions deliver immediate consequences.
Michael Hyatt
AUGUST 21, 2023
If you want to make progress on your goals, you’ll need to trade intensity for consistency. Follow these 4 steps to get moving today. The post 4 Ways to Make Daily Progress on Your Goals appeared first on Full Focus.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Lolly Daskal
AUGUST 21, 2023
One of the most important skills you can have as a leader, is the ability to effectively resolve conflicts within your team. When conflicts arise, they can disrupt productivity and create a negative work environment. That’s why it’s important to address conflicts as soon as possible and find a resolution that works for everyone. Here are some tips on how the best leaders resolve conflicts within their teams: Be proactive: As a leader, if you see something, say something.
Help Scout Leadership
AUGUST 22, 2023
The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.
Leadership Freak
AUGUST 23, 2023
Bosses think, “I’m kicking you in the pants and I want you to like it.” Bosses call it constructive feedback. Maybe it feels like a punch to the face?
Help Scout Leadership
AUGUST 22, 2023
Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Help Scout Leadership
AUGUST 22, 2023
GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.
Help Scout Leadership
AUGUST 22, 2023
Remote designers face unique challenges and rewards. Here’s what we’ve found works for our distributed design team.
Help Scout Leadership
AUGUST 22, 2023
Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.
Help Scout Leadership
AUGUST 22, 2023
Clarity is the goal when writing to convey meaning to your reader.
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Help Scout Leadership
AUGUST 22, 2023
What are the psychological benefits of making writing a regular habit? We took a look at the research.
Help Scout Leadership
AUGUST 22, 2023
Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.
Help Scout Leadership
AUGUST 22, 2023
How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?
Help Scout Leadership
AUGUST 22, 2023
The way to stand out from the competition in a crowded market is to tailor your offerings to an underserved segment — here’s how.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Help Scout Leadership
AUGUST 22, 2023
Learn what customer service is and why it's important. Discover the 21 customer service skills every support professional needs to thrive.
Help Scout Leadership
AUGUST 22, 2023
Writing that reads effortlessly takes great pain to create. Here’s how to make each word count.
Help Scout Leadership
AUGUST 22, 2023
Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.
Help Scout Leadership
AUGUST 22, 2023
The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Help Scout Leadership
AUGUST 22, 2023
Learn what customer stickiness is and how SaaS businesses can both improve stickiness and transform it into enduring customer loyalty.
Help Scout Leadership
AUGUST 22, 2023
Color psychology in marketing and branding is more complex than “green conveys calm.” Consider these studies to make better decisions.
Help Scout Leadership
AUGUST 22, 2023
Customer feedback helps companies understand the experiences and needs of their community.
Help Scout Leadership
AUGUST 22, 2023
We've pulled together 10 creative live chat examples so you can see how useful chat can be in helping you meet a variety of company goals.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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