Help Scout Leadership

DECEMBER 1, 2021

Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.

Software 263

Software Manager 263

Leadership Freak

DECEMBER 1, 2021

Good ideas aren’t necessarily useful. Any idea that you can’t act on today is a glamourous distraction. Useful ideas are actionable today. A bucket full of good ideas is paralyzing.

Leadership Development 246

Leadership Development 246

Nir Eyal

NOVEMBER 29, 2021

These days, when someone says they want to form a “habit,” what they often mean is that they want to make drudgery effortless. That is, they don’t want to actually do the work, rather they want to have done it—past tense. The trouble is, trying to build a habit is often a self-defeating trap. The post Habits Are Overrated appeared first on Nir and Far.

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140

AIHR

NOVEMBER 29, 2021

Are you wondering what HR conferences are worth attending, whether virtually or in-person, in 2022? In this article, we’ve put together a list of 28 HR conferences, both virtual and in-person, that you can join. These conferences cover a wide array of topics, from HR tech, people analytics, and future of work, to employee engagement, health and wellbeing, and learning and development.

Digital Transformation 126

Digital Transformation Employee Engagement Recruitment Benefits 126

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

DECEMBER 1, 2021

We weigh the pros and cons of free vs. paid, plus list 5 tools to consider if a free help desk is right for your company's support team.

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147

Leadership Freak

NOVEMBER 30, 2021

Humility and I stand beside each other like strangers on an elevator. We glance sideways, but we don’t stand close.

Leadership Development 246

Leadership Development 246

AIHR

DECEMBER 1, 2021

HR Operations is an indispensable part of every HR department. What exactly does HR operations do, what are their key responsibilities and main goals? Let’s dive in. Contents What is HR Operations? Key responsibilities of HR Operations The main goals of HR Operations HR operations manager role. What is HR Operations? A has Microsoft study found that 41% of the global workforce “is likely to consider leaving their current employer within the next year” With the ever-changing eco

Operations 105

Operations Human Resources Administration Compliance 105

Help Scout Leadership

DECEMBER 2, 2021

Customer service channels can make or break the customer experience. Here are the 8 top channels to consider, plus tips on which to offer.

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113

Leadership Freak

DECEMBER 2, 2021

Don’t hand the ball to a person who habitually drops it. Turbulent days have enough frustrations of their own. Don’t enable people to frustrate you.

Leadership Development 246

Leadership Development 246

Tanveer Nasser

DECEMBER 1, 2021

There’s an annual tradition that plays out this time of the year for most leaders where they split their focus between making sure they close out whatever goals or plans they had for the last quarter, and looking ahead to the next year and what need to be the new priorities going forward. Thanks to the pandemic, though, there’s been a number of other issues which have understandably drawn a lot of the attention and focus of today’s leaders - from the adverse impacts of on-going supply chain issu

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98

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

AIHR

NOVEMBER 30, 2021

We’ve heard the quote ‘people are your most important asset’ for decades now in business, but what does it mean? It’s easy to understand that people are the ones that deliver on the organization’s value proposition and vision; however, is there a way to quantify this? Enter employee lifetime value (ELTV) which aims to quantify and back this statement up with data.

Onboarding 98

Onboarding Metrics Recruitment Retention 98

Andrew Chen

DECEMBER 1, 2021

Hi readers, I’m so, so excited that my upcoming book is dropping in one week, on December 7!! I’ve been working on it for years, and am thrilled that it’ll finally be out. The Cold Start Problem , as the book is called, is about the secret that drives many of tech’s most successful products. It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each o

Marketing 95

Marketing Assets Recruitment Operations 95

Leadership Freak

NOVEMBER 29, 2021

Dear Dan, I wonder if you could provide me some guidance with what I call “The curse of the middleman.” I’m a member of two teams.

Energy 246

Energy Leadership Development 246

Kevin Eikenberry

NOVEMBER 29, 2021

Improving mental fitness. It sounds like a good goal, and last week I wrote about why that is so important, but I didn’t talk about how to do it. Today let’s get practical and specific, with some specific approaches and practices you can employ to reach the goal of improving mental fitness. I’ll start with […]. The post Five Ways to Improve Your Mental Fitness appeared first on Kevin Eikenberry on Leadership & Learning.

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88

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

15Five

DECEMBER 2, 2021

Estela Valeova is a Marketing Manager at Firstbase. She is passionate about creating and developing innovative content and strategies, whilst helping founders from around the world launch and scale their startups to successful businesses. In order for businesses of all sizes to thrive in today’s world, they must constantly strive towards becoming more efficient and productive.

SaaS 81

SaaS Revenue Benefits Scaling 81

Liquid Planner Leadership

DECEMBER 1, 2021

New Year, New Projects, New Directions = a New Plan. You are very likely in the process of planning where your company is headed next year. If not, it’s time to get started. Looking ahead is an important component of good leadership and project management. At the highest level, it is determining goals and objectives for the organization. These goals are translated into business unit priorities for each team through estimating planned projects, identifying process changes, and determining the peo

Project Management 74

Project Management Reorganization Staffing Manager 74

Leadership Freak

DECEMBER 3, 2021

Ted had a penchant for embellishing the stories he told about himself. The number of times his first book was rejected ranged from 20 to 43. The actual number was probably 27.

Leadership Development 244

Leadership Development 244

Kevin Eikenberry

NOVEMBER 30, 2021

This is the second in a series of videos on four-letter words. This might shock my Grandmother – that is until she watched them to see what these words are and are not. ?? The last video was on the most dangerous four-letter word (You can watch that here). And this video is on the […]. The post The Hardest Four-Letter Word – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

High Scalability

NOVEMBER 30, 2021

Today I have the pleasure of announcing my new app— Max reHIT Workout —on Product Hunt. Max reHIT Workout is an exercise app that guides you through interval workouts. I won’t pitch the app here. I'll just say I’m proud of how it turned out and if you want an optimal algorithm for exercising, you might like it. I know I haven’t been writing much lately.

Software 73

Software 73

Andrew Chen

NOVEMBER 30, 2021

Hi readers, My first book — The Cold Start Problem — is out next week!!! The countdown begins. You can preorder it here as hard cover, kindle, or audiobook. And yes, I recorded the audiobook myself. I have a bit more more audio today to talk about as well… When I first moved to the San Francisco Bay Area in 2007, I was introduced to Tim Ferriss at a dinner — before he wrote 4 Hour Work Week, before his podcast, when we were both getting started.

Marketing 56

Marketing 56

Vantage Circle

DECEMBER 3, 2021

Despite all the progress we have made over the years, gender inequality in the workplace is still a reality across different countries. From unequal pay to being discriminated against and harassed- women have faced it all. In recent years, many companies have shown their interest in promoting diversity and inclusion in the workplace. And they are achieving it by giving equal opportunities to women, black women, women of color, and LGBTQIA folks.

Diversity 52

Diversity Inclusion Recruitment Benefits 52

Kevin Eikenberry

NOVEMBER 28, 2021

Accountability is a word thrown around (a lot), deemed important (it is), and yet seen as negative (by many). And while it is sometimes misunderstood, it is highly desired on teams and for individuals. Would you like to unravel the mysteries of creating greater accountability? Would you like to reap the benefits for yourself and […]. The post Creating Greater Accountability with Others appeared first on Kevin Eikenberry on Leadership & Learning.

Accounts 76

Accounts Benefits 76

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Management30 Leadership

NOVEMBER 30, 2021

What is the Tuckman model referring to, what are the various stages of team development? Forming, Storming, Norming, and Performing explained. The post Forming, Storming, Norming, Performing, & Adjourning: Tuckman’s stages of team development explained appeared first on Management 3.0.

Manager 52

Manager 52

Eric Jacobsen Blog

NOVEMBER 30, 2021

Bill Berman and George Bradt , authors of the book, Influence and Impact , explain the importance of helping your employees to understand what their jobs entails, and what the culture expects, so they can do the work you need from them the most. More importantly, they say that it is better for you as a leader to coach employees rather than supervise them.

Deliverables 52

Deliverables Accounts Manager 52

Vantage Circle

DECEMBER 1, 2021

Are you a manager and enjoy listening to podcasts? Well, you've come to the right place. Podcasts for managers are an excellent method to stay updated on the current working trends and technologies. If you're a manager and want to upgrade your knowledge on the various industry-specific subjects, you must subscribe to podcasts right now. Understandably, managers can't afford to waste time listening to self-centered and self-promotional podcasts.

Manager 52

Manager Scaling Employee Engagement Recruitment 52

LSA Global

DECEMBER 1, 2021

Strategy without Action Is Just Wishful Thinking Despite the time and effort leaders put into crafting a clear business strategy , one of the most distressing statistics, is that, according to a recent IBM survey, 90% of strategies fail to meet expectations. The loss can be calculated not only in time and effort but also in dollars, missed opportunities, and employee morale.

Implementation 36

Implementation Organizational Change Accounts Metrics 36

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Harvard Business Review

DECEMBER 3, 2021

Legacy firms need to tap the power of real-time data.

Digital Transformation 29

Digital Transformation Manager 29

Eric Jacobsen Blog

NOVEMBER 28, 2021

Within the workplace there are Contributors and Impact Players – each representing a distinct way of working – the first leads to a job well done while the other carves a path to true leadership and generates immense value. More specifically, Liz Wiseman , author of the new book, Impact Players , explains that: While others do their job, Impact Players figure out the real job to be done.

Energy 52

Energy Manager 52

Eric Jacobsen Blog

NOVEMBER 27, 2021

Here is an important tip for leaders from Bill Berman and George Bradt , authors of the book, Influence and Impact. Tip : Just because you are better at some things than your team members are doesn’t mean you should do those things. Your technical expertise is important. However, that is not what you are paid for, and when you dive into a problem that calls for your technical expertise you lose hours of the most precious commodity of all—time.

Manager 52

Manager 52

Eric Jacobsen Blog

NOVEMBER 29, 2021

You can't lead if your employees, team or followers don't trust you. Building trust takes energy, effort and constant attention to how you act. To help build trust, follow these 16 tips , recommended by author Susan H. Shearouse : Be honest Keep commitments and keep your word Avoid surprises Be consistent with your mood Be your best Demonstrate respect Listen Communicate Speak with a positive intent Admit mistakes Be willing to hear feedback Maintain confidences Get to know others Practice empat

Energy 40

Energy Manager 40

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention