Help Scout Leadership

JANUARY 5, 2022

The new year brings new opportunities to create the customer experiences we all want to deliver. Here are our predictions for customer service trends in 2022.

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290

Leadership Freak

JANUARY 3, 2022

Show up like a kid peeking over the fence. Better to live on your toes than stumble back on your heels. Successful leaders are prepared for action. They show up READY.

Leadership Development 246

Leadership Development 246

Mark Sandborn

JANUARY 4, 2022

Working more hours to get more done is the downfall of most failed leaders. This problem is due to a lack of capacity. Capacity is the amount that something or someone can produce. When someone moves into leadership, they typically have more responsibility. If they don’t increase their capacity per hour, they will by necessity have to work longer hours.

Education 227

Education Revenue Benefits Manager 227

High Scalability

JANUARY 3, 2022

This is a guest post by Ankit Sirmorya. Ankit is working as a Machine Learning Lead/Sr. Machine Learning Engineer at Amazon and has led several machine-learning initiatives across the Amazon ecosystem. Ankit has been working on applying machine learning to solve ambiguous business problems and improve customer experience. For instance, he created a platform for experimenting with different hypotheses on Amazon product pages using reinforcement learning techniques.

Engineering 137

Engineering 137

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

JANUARY 5, 2022

There are tons of options you can use when sending emails as a business, but each of them has different value depending on your needs.

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162

Leadership Freak

JANUARY 5, 2022

Normal people choose pleasure over pain. It’s normal to avoid thorny issues.

Leadership Development 245

Leadership Development 245

AIHR

JANUARY 6, 2022

More than ever before, we’re being reminded that the future is not a fixed and static destination. Our economies, the labor markets as well as the world of work are being reshaped before our very eyes. This means that instead of planning for one future, businesses need to learn to plan for multiple and evolving futures and account for numerous potential scenarios.

Hospitality 98

Hospitality Marketing Implementation Inclusion 98

Help Scout Leadership

JANUARY 5, 2022

These HubSpot alternatives for customer support, sales, and marketing teams will help you streamline your work and save time and money.

Marketing 147

Marketing Sales Sales 147

Leadership Freak

JANUARY 7, 2022

You have thoughts you would rather not think. Your mind wanders like a cat looking for mice. You know you know something but can’t remember it.

Manager 189

Manager Leadership Development 189

Kevin Eikenberry

JANUARY 3, 2022

The best leaders are curious about the world, the future, their businesses, and their people. Another way to say that is that great leaders are question askers. Last week, I posted my leadership imperatives for 2022. Today, I want to augment that by sharing the most important – the big questions for leaders at the start […]. The post Some Big Questions for Leaders in 2022 appeared first on Kevin Eikenberry on Leadership & Learning.

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98

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

Vantage Circle

JANUARY 4, 2022

Employee off-boarding, although underrated, is a vital process for any organization. It can be simply put through as the famous quote, "All's well that ends well." What your employees experience while leaving the company has a huge role to play in deciding whether they will be a protagonist of the company or not. Because sometimes, even when the entire journey is worthwhile, a poor employee off-boarding process will change the complete outlook for the employee.

Onboarding 98

Onboarding Assets Employee Engagement Accounts 98

Mike Griffiths

JANUARY 2, 2022

The next 7-week PMI-ACP Supported Study Group with Mike Griffiths is starting soon. Register by January 15 th for Earlybird pricing of just $99 (regular $199). This live 7-week online book-club / self-study program works as follows: Read one chapter of my PMI-ACP Exam Prep book each week. Join me for a one-hour Zoom call to review topics and ask any questions you may have.

Project Management 98

Project Management Manager 98

Leadership Freak

JANUARY 4, 2022

Everyone does stupid things. Thankfully, most of us don’t do stupid things on national television. Last Sunday, Terry Bradshaw did a stupid thing when he joked about Antonio Brown (AB) on national television.

Leadership Development 189

Leadership Development 189

Kevin Eikenberry

JANUARY 2, 2022

Burnout. Stress. These seem like a given in the world and the world of work today. If you haven’t experienced them, you are lucky (or in denial). Most would agree with the title of this book that burnout is an epidemic. But most think about it as an individual phenomenon. This wonderful book will convince […]. The post The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It appeared first on Kevin Eikenberry on Leadership & Learning.

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97

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

Agile42

JANUARY 6, 2022

Scrum is simple. Indeed, it is a very lightweight framework everyone can understand. However Scrum is purposefully incomplete: It just defines the rules of the game, like the rules of a sport. You need to know the rules well to play a certain sport, but knowing them is not enough to win a championship. That’s one reason why Scrum is hard to master: you need to know so many things outside Scrum to make it work successfully.

95

95

Vantage Circle

JANUARY 7, 2022

This podcast is about The Great Resignation, also known as The Big Quit, and The Great Opt Out. Everything started in early 2021, and much has already been said and written about it. Some argue that the only way to develop is to opt out for better things. In contrast, others say that the mass exit is harmful and permanent. So, what is the current state of affairs in the workplace?

Benefits 52

Benefits Manager 52

Leadership Freak

JANUARY 6, 2022

My fondest childhood memories include toys. I had a boy-doll named Rocky.

Leadership Development 184

Leadership Development 184

Kevin Eikenberry

JANUARY 5, 2022

Whether you are viewing this video at the start of the year or on the 17th of April, I’m telling you that your New Year starts today. Whenever you look at the calendar, you can see that it says the new year starts on January 1. But your new year isn’t based on a calendar. […]. The post Your New Year Starts Today – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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89

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

Agile42

JANUARY 6, 2022

Scrum is simple. Indeed, it is a very lightweight framework everyone can understand. However Scrum is purposefully incomplete: It just defines the rules of the game, like the rules of a sport. You need to know the rules well to play a certain sport, but knowing them is not enough to win a championship. That’s one reason why Scrum is hard to master: you need to know so many things outside Scrum to make it work successfully.

90

90

Kotter Inc.

JANUARY 6, 2022

The post How Oil Companies Can Recruit, Train, and Retail Top Talent appeared first on Kotter International Inc.

Recruitment 52

Recruitment Energy Retention 52

Accenture: OrgDev

JANUARY 5, 2022

When sellers tell relevant, compelling stories, it creates better buyer experiences – which leads to increased revenue and happy customers. Learn how.

Revenue 52

Revenue 52

Vantage Circle

JANUARY 5, 2022

A lot has changed in the corporate world over the years, but one thing that hasn't is the concept of corporate gifting. As we approach the new year, put on your thinking caps and come up with some meaningful new year gift ideas to show your appreciation for your employees. So, here are some of the best new year gift ideas for your employees that speak volumes about how much you value their contributions. 1.

Marketing 52

Marketing 52

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Sweet Process

JANUARY 3, 2022

Featured Bonus Content: Download the FREE Powerful Operational Risk Management Checklist! Click Here To Download It. Imagine you’re an operational risk manager. You face the tough task of assuring your boss that all operational risks are well managed. But the company’s risk strategies are all outdated and ineffective. Lacking an effective ORM (or operational risk […].

Risk Management 52

Risk Management Operations Manager 52

Kotter Inc.

JANUARY 3, 2022

The post Adapting Corporate Culture appeared first on Kotter International Inc.

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52

Eric Jacobsen Blog

JANUARY 2, 2022

Why do some teams succeed while others stumble? Because hiring, developing and engaging talent requires careful decisions that are too easy to get wrong without data. In The Science of Dream Teams: How Talent Optimization Can Drive Engagement, Productivity, and Happiness , author Mike Zani introduces the science of “ talent optimization ,” a new discipline that’s a far more reliable way to manage your employees than your gut instincts. “ Proper talent optimization lifts morale, builds teams, and

Accounts 52

Accounts Manager 52

Vantage Circle

JANUARY 4, 2022

Being an important company-wide project, employee training should be taken seriously from beginning to end. Tracking learner results helps you see how training is going and evaluate it in hard numbers. Moreover, such a data-driven approach allows you to estimate the ROI and demonstrate the training output to higher management. No less importantly, if you track employee training , you can get a sense of employee learning needs.

Sales 52

Sales Sales ROI Software 52

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Sweet Process

JANUARY 1, 2022

Featured Bonus Content: Download the FREE List of 7 Tools for Total Quality Management! Click Here To Download It. Maybe scores of your customers return their products, angrily requesting refunds. Or maybe the output of your team isn’t quite at the level you want it. The problem may not be your team but your processes […]. The post Total Quality Management: Principles, Processes, and Practice appeared first on SweetProcess.

Manager 52

Manager 52

Niagara Institute

JANUARY 1, 2022

Despite the demands of being the President of the United States, Barack Obama dedicated an hour a day to read while he was in office. Bill Gates reads and retains information from 50 books a year. Warren Buffett spends 80% of his day reading and acquiring knowledge.

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52

Eric Jacobsen Blog

JANUARY 2, 2022

In Bob Rosen ’s book, Grounded: How Leaders Stay Rooted In An Uncertain World , he explains that there are six dimensions of being a healthy leader : Physical health : how you live. How you manage your mind and body – managing your energy and living a peak performance lifestyle. Emotional health : how you feel. This is about being self-aware and having positive emotions and the ability to be resilient, catching yourself when you have a counterproductive thought.

Diversity 52

Diversity Energy Manager 52

Accenture: OrgDev

JANUARY 5, 2022

When sellers tell relevant, compelling stories, it creates better buyer experiences – which leads to increased revenue and happy customers. Learn how.

Revenue 40

Revenue 40

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention