Help Scout Leadership
SEPTEMBER 7, 2021
Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Or they might be very happy with an answer, not knowing you’ve given them incomplete or out-of-date information.
Leadership Freak
SEPTEMBER 9, 2021
A problem-free life would destroy us all. A world without problems has no solutions. In a rush to solve problems, don’t neglect their deeper value and ultimate purpose.
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John Maxwell
SEPTEMBER 7, 2021
Photo by Markus Spiske on Unsplash. How can we build Great Teams within our organizations? And how can we sustain excellence once Greatness is captured? To find answers, where might we turn for a model of success? I suggest you start with USA Basketball. The collection of elite NBA and college basketball talent once known as the Dream Team lost its way a few years ago – as many successful teams do – and was in desperate need of a reboot when it turned to Mike Krzyzewski from Duke to serve as hea
Nir Eyal
SEPTEMBER 6, 2021
The post How to Stay on Schedule Even When You Go Off Track appeared first on Nir and Far.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Tanveer Nasser
SEPTEMBER 8, 2021
It seems like every day there’s a new article tackling the issue of work from home (WFH), either focusing on leaders and their organizations who are embracing this new approach to work, or those who insist the only way forward is for all employees to return back to the office. But as these debates continue over WFH, it seems like many have forgotten the real purpose of leadership, which is why I decided to address it in this edition of my Leadership Espresso Shot series on my “Leadership Biz Caf
Leadership Freak
SEPTEMBER 8, 2021
Reputation is the thing you’re known for, especially when it’s bad. Toads have a reputation for giving warts. But you get warts from people, not toads.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Kevin Eikenberry
SEPTEMBER 9, 2021
Put people in groups and cliques will naturally form. While they don’t have to be negative, often they are seen as such, especially by those on the outside looking in. As we move to a new future of work leaders must be aware of cliques on hybrid teams, so the negative impacts can be avoided. […]. The post Avoiding Cliques on Your Hybrid Team appeared first on Kevin Eikenberry on Leadership & Learning.
Andrew Chen
SEPTEMBER 6, 2021
Hi readers, I’m excited to start taking reservations for my 2021 book tour ahead of the launch of my new book, The Cold Start Problem. The book focuses on how the world’s most valuable technology companies — Tinder, Slack, Zoom, Instagram, Reddit, Twitter, Airbnb, Uber, and others — launched their products and scaled them to billions of dollars in value.
Leadership Freak
SEPTEMBER 6, 2021
One highly motivated leader said, “A simple pat on the back would sure feel good.
AIHR
SEPTEMBER 5, 2021
One of the key responsibilities of every Human Resources department is to facilitate conducting regular employee evaluations to ensure staff understand their strengths and weaknesses and how to improve and progress within an organization. A graphic rating scale is a popular, tried, and tested performance appraisal method. But how does it work? What are its advantages and limitations?
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Kevin Eikenberry
SEPTEMBER 5, 2021
In the pre-pandemic world, there was a growing epidemic of loneliness, isolation, and decreasing mental health. And the impacts of a virus didn’t improve the situation. We all know intuitively that our mental and emotional wellbeing is important. But we don’t necessarily know what to do about it. Further, most consider work a part of […]. The post Wellbeing at Work appeared first on Kevin Eikenberry on Leadership & Learning.
Vantage Circle
SEPTEMBER 6, 2021
As you move forward in your life and career, you’ll find that the benefits of leadership touch all aspects of life. You are never too old or too young to embark on a journey of leadership development. To help you get started, here's our pro-tip for you- learn more about John C. Maxwell's "5 Levels of Leadership" theory. John C. Maxwell is a leadership expert and New York Times bestselling author, coach, and speaker.
Leadership Freak
SEPTEMBER 4, 2021
This weekend I’m thinking about the relationship between engagement and intervention. A leader who intervenes too frequently lowers the engagement of the team.
Eric Jacobsen Blog
SEPTEMBER 10, 2021
These eight decision-making tactics from David Lahey ’s book, Predicting Success , are helpful to me and hopefully useful to you as well: Deep breathing , to clear your mind. Researching , to feel confident that you have all the information in front of you. Listing your options , in either verbal or written form, to keep the whole picture front of mind.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Kevin Eikenberry
SEPTEMBER 6, 2021
We learn in lots of ways. We learn from our experience and from trial and error. We learn from our parents, our boss, and experts. We also learn from our peers – but maybe not as effectively as we could. There is plenty we can learn from those around us. And if we are more […]. The post Five Ways to Learn with and From Peers appeared first on Kevin Eikenberry on Leadership & Learning.
Walk Me
SEPTEMBER 9, 2021
Training and development have always been challenging for large organizations, but remote work presents a new set of problems, obstacles, and issues that must be dealt with. In this post, we’ll address some of these by answering some of most frequently asked questions related to employee training and development. A Remote Employee Training and Development FAQ.
Leadership Freak
SEPTEMBER 7, 2021
I began listening to Ernest Shackleton’s story of heroic survival and was delighted to find the first chapter boring. It was the perfect sleeping pill.
Eric Jacobsen Blog
SEPTEMBER 9, 2021
In their book, Rapid Realignment , authors George Labovitz and Victor Rosansky , reveal the most common responses from thousands of managers and workers when they were asked to think of the best boss they ever had, and then answer the question: " What did that person do to qualify as your best boss ?" And, those most common responses were : My best boss listened!
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Kevin Eikenberry
SEPTEMBER 7, 2021
Experience might not be something that you usually associate with “danger” But in this Remarkable TV episode, I’m telling a story about my car and its gas tank and how my experience got me into a little trouble with the two. Tweet it out: Experience is helpful until it blinds us to new solutions. When […]. The post The Danger of Experience – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Walk Me
SEPTEMBER 8, 2021
Training new employees became very challenging in 2020. Companies around the world adopted promote working policies and had to learn to onboard and train employees who were working from home. Although some companies adapted quite well, especially those that were already fully remote, others have faced steep uphill climbs. There are lessons to be learned from the challenges faced in 2020 and below, we will look at a few of those, especially as they relate to employee training.
Leadership Freak
SEPTEMBER 10, 2021
I asked a management team two questions to help them reflect on lessons learned from managing new teams. It might help you to know that their facility opened about 9 months ago.
Vantage Circle
SEPTEMBER 8, 2021
As a leader, compensation planning is one of the skills you will need to master. One of the most important aspects of organizational planning is having a compensation plan that rewards employees and provides competitive pay. 76% of employees reported that their compensation is one of the first things they consider while accepting a job. Hence, compensation planning aims to put the employee in a position where they don't feel obligated to look for other employment opportunities.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Eric Jacobsen Blog
SEPTEMBER 8, 2021
Here are 10 behaviors, techniques and tips you can use to be an effective leader : Respond to questions quickly and fully. Take an interest in your employees and their personal milestone events. Give feedback in a timely manner and make it individualized and specific. Be willing to change your decisions. End every meeting with a follow-up To Do list.
Walk Me
SEPTEMBER 7, 2021
Can you maintain trust when using an employee productivity tracker? Monitoring employee performance is an excellent way to track and manage productivity levels, especially in the remote workplace. Managers, after all, cannot directly oversee employees’ activities. They therefore need to find other ways to evaluate performance. Employee monitoring tools can be useful, but they need to be used with care.
Optimum Associates
SEPTEMBER 7, 2021
Guest Speaker Dr. Marty Seldman. The post Providing The Tools To Empower People In The Workplace appeared first on Optimum Associates.
Vantage Circle
SEPTEMBER 7, 2021
Career development is a crucial and integral part of an employees’ professional life. Without it, the very reason for having a job is inconclusive. In today’s competitive world, employees are constantly looking for new skills and accomplishments to add to their resumes. Thus, having a solid employee development plan is essential for retaining your top talents.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Eric Jacobsen Blog
SEPTEMBER 7, 2021
Equity , the new book by Minal Bopaiah , is a timely guide to help leaders create more inclusive organizations using human-centered design and behavior change principles. The book is based on research and provides engaging, real-world examples for taking impactful next steps. Most important, Bopaiah explains that equity is different from equality. She shares, “ equality is when everyone has the same thing.
Walk Me
SEPTEMBER 6, 2021
Should you use an employee productivity tracker Excel template? There are both advantages and disadvantages to using Excel for employee monitoring. Below we will take a look at the pros and cons of Excel templates, compare Excel to other employee monitoring solutions, and more. Pros & Cons of Using an Employee Productivity Tracker Excel Template.
LSA Global
SEPTEMBER 10, 2021
Too Much Corporate Training Is Wasted Done right, corporate training can be a great investment in career development, employee engagement, and performance improvement. Done wrong, however, corporate training can be a missed opportunity and a huge waste of both time and money for you and your employees. What you need is sticky workplace learning – learning that improves on-the-job behavior, competence, confidence, and performance in a way that moves people and the business forward.
Vantage Circle
SEPTEMBER 4, 2021
Being different in a workplace is difficult, especially if the difference is racial. It takes a lot of courage for anyone to speak against racial injustice at work. To be precise, especially with people of color, African Americans, or the black community per se. From the United States to India to Malaysia, every country comprises diverse ethnicities who make a beautiful melting pot of culture and diversity.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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