Help Scout Leadership
MAY 25, 2021
When your business is small and you have a low volume of support requests, using a distribution list or shared Gmail or Outlook mailbox may be an effective way to handle customer service. After all, it’s simple — everyone knows how to use email — and it’s inexpensive. However, it’s important to remember that distribution lists and shared mailboxes aren’t built for customer service.
Leadership Freak
MAY 27, 2021
A chipmunk on steroids is always hungry. He drops the nut in his paws to grab the imploring nut that just plunked beside him. Trivialities mesmerize in organizations that lack priorities.
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Nir Eyal
MAY 23, 2021
The post Can We Regulate Social Networks To Curb Addiction—Without Making Them Suck? appeared first on Nir and Far.
AIHR
MAY 26, 2021
Is your team conducting regular HR audits? Ineffective HR processes, systems, and policies can hurt your business. If these factors are not continually monitored, a business can find itself on the wrong side of employment laws. Like, facing stiff penalties for not having an employee safety program. Conducting an HR audit helps ensure you are setting your employees and your business up for long-term success and compliance.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
MAY 27, 2021
When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. While it’s true that both customer success and account management move your customers through their life cycles, they are focused on distinct aspects of the customer experience, and they have different strategies for supporting and guiding customers.
Leadership Freak
MAY 26, 2021
Overcommitment is sprinting into oblivion with your hair on fire. Self-management is less about getting stuff done and more about your relationship with time.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
AIHR
MAY 26, 2021
In less than a year, the role of HR has fundamentally changed. From being previously perceived as mostly administrative, HR now plays a more strategic role. CEOs and board members increasingly rely on CHROs to provide leadership that will help their businesses become more competitive in the flexible and hybrid world of work. But for HR professionals to further advance this new strategic role and help their companies succeed in the post-COVID era, they will need to do one thing: upskill themselve
Kevin Eikenberry
MAY 25, 2021
Awhile back, I wrote a post on Linked In and had a blinding flash of the obvious. I asked a question at the end of the post and the post got more engagement and comments than ever before. I went back to see how often I ended with a question. And as I suspected, it […]. The post Are You Willing to Ask? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
MAY 25, 2021
The vulgarity of busyness destroys effectiveness. Life is a burning ant hill in many organizations. But crazy schedules reflect people, not time management skills. Life is manageable only when you manage your calendar.
Agile42
MAY 28, 2021
The theme for the month of May was "Product Ownership". In this Q&A-styled session, agile42 coaches Daniel Lynn and Lothar Fischmann, shared their thoughts and experience on "What makes a great Product Owner?". Watch the recording of the live session here. Continue reading Webinar: What makes a great Product Owner? at agile42.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Vantage Circle
MAY 24, 2021
What do we understand by organizing in general? It means keeping things in proper order. Organizing a workplace is no exception. Your employees will benefit personally in their daily activities if they practice organizational skills effectively. It helps to get a sense of control, which leads to increased productivity at the workplace. Do your employees constantly keep complaining about the workload and the deadlines?
Kevin Eikenberry
MAY 23, 2021
Yes, I am going to announce two new websites. And yes, I am proud of our team for creating them. But no, this isn’t a gratuitous post. We created these website resources to help you reach your goals. TheFutureofWork.biz In case you haven’t noticed, for many people the world of work has been upended over […]. The post Serving You Better with Two New Websites appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
MAY 24, 2021
The first Bishop of Panama, Tomas de Berlanga, discovered the Galapagos Islands in 1535 by accident.
Sweet Process
MAY 28, 2021
Featured Bonus Content: Download the FREE Checklist for Selling Your Business! Click Here To Download It. Most business owners dream of the time when they sign that last paper, shake hands and say goodbye to their business for good. Wouldn’t you love that to be yours? Selling your business might sound scary, especially when you […]. The post Selling Your Business in 2021: A Definitive Guide appeared first on SweetProcess.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
AIHR
MAY 28, 2021
The pandemic, combined with the global skills shortage, has pushed upskilling toward the top of HR’s concerns. According to a 2021 McKinsey survey, 69% of respondents want to build more skills than they did in 2019. Skills such as leadership, critical thinking, digital skills, and quantitative skills. McKinsey suggested nine best practices for upskilling the workforce and then tracked organizations that applied them.
Kevin Eikenberry
MAY 24, 2021
There is plenty for all of us to learn about coaching. Our coaching success comes from mindsets that matter, skills we can practice, and habits we can form. I have been gradually building a coaching alphabet. Today, I’m adding the letters M, N, and O to my coaching alphabet tools. Here are links to the […]. The post Coaching Alphabet Soup: Three Letters, Three Lessons appeared first on Kevin Eikenberry on Leadership & Learning.
Eric Jacobsen Blog
MAY 28, 2021
“Marketing today is at the brink of unprecedented disruption”, explains, Raja Rajamannar , author of the book, Quantum Marketing. “An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” Rajamannar’s book is all about the mastering the new marketing mindset for tomorrow’s consumers.
Sweet Process
MAY 28, 2021
Health tracking is essential because of how you can measure the effectiveness of your company’s processes. That’s why on this episode of the Process Breakdown Podcast, with Dr. Jeremy Weisz, he profiles COO Sarah Shepard. She is the COO at StringCan Interactive, a company that believes in putting strategy before tactics, and helps clients navigate […].
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Mind Tools Strategy
MAY 27, 2021
When Kristen Cox was at college she was losing her sight. The professionals trying to help her focused on how she could make the most of her remaining vision. Their solution to her problem, as they understood it, involved her hauling a cart around campus, piled high with large-print books. That approach didn’t work. “It would take me an hour just to read one page in a book with a magnifying glass, with eye fatigue,” she recalls, in my Expert Interview podcast. “Actually,
AIHR
MAY 27, 2021
Welcome to the first episode of All About HR! The podcast & video series for all HR Professionals and business leaders who want to future-proof their organizations and learn the latest trends & insights from industry experts, CHROs, and thought leaders. . Our guest is Lorraine Vargas Townsend , the Chief People Guru at A Cloud Guru – the largest online training platform for people interested in Information Technology.
Vantage Circle
MAY 27, 2021
People wouldn't be able to do half of what they are doing to achieve success if they weren't motivated. Motivation is what fuels the body and mind to complete a task. But, you can't control intrinsic motivation when it comes to inspiring your employees. At this point, Extrinsic motivation will take center stage. Extrinsic motivation is prompted in an individual by giving them external rewards.
Sweet Process
MAY 28, 2021
Modern technology has been making things easier, processes smoother, and wait times shorter. So, the need to adopt and incorporate new tech into businesses is clear because they improve productivity and streamline the work process. Heather Roemmich is the COO at Canzell Realty and the guest on today’s episode of the Process Breakdown Podcast. She […].
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Accenture: OrgDev
MAY 26, 2021
As companies develop and expand their circular initiatives, here are three areas where CPOs can help scale the impact.
Eric Jacobsen Blog
MAY 26, 2021
Years ago when I started my leadership and management blog, I posted the question “ What’s The First Leadership Book You Would Give To a New Manager ?” within a leadership discussion forum on LinkedIn. That question generated 603 comments and 690 book recommendations. Some people suggested more than one book. Some during the course of the 18 months of the active discussion made the same book recommendations a couple times.
Vantage Circle
MAY 27, 2021
Since 2002, National Reconciliation Week has been an integral way for Australians to celebrate their shared heritage, culture, and accomplishments. It’s more than a holiday. It’s a means of making (and celebrating) impactful change. Also, it’s a reminder of how far Australians have come and how far Australians have to go to establish a culture of peace, respect, and harmony.
Sweet Process
MAY 28, 2021
Every now and again, we take on new workers for our companies, and we want to be sure we did it right and hired the best person. As such, there are processes in place to do hiring the right way. Alex Zerbach, today’s guest on the Process Breakdown Podcast, discusses the hiring process with Dr. […]. The post Streamlining Your Hiring Process to Find the Right Candidate appeared first on SweetProcess.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
AIHR
MAY 25, 2021
The Skill Will Matrix is a valuable performance management and employee engagement tool for managers. Undoubtedly, managers play a critical role in employee engagement, productivity, and retention. Therefore, how managers interact with their team directly impacts performance and engagement. The Skill Will Matrix provides a simple but powerful way for managers to customize their interactions to do both effectively.
Eric Jacobsen Blog
MAY 24, 2021
Timely, critical, instructional and enlightening are how I describe the book, Work Disrupted , by Jeff Schwartz. “I wrote this book to share my view that the future of work, a source of fear for so many, is actually about the opportunities, the resilience, and the growth that we can leverage to do things differently,” explains Schwartz. He adds, “My work on this book had been well underway before the global pandemic took hold in the early 2020.
Vantage Circle
MAY 24, 2021
There is no shortage of innovation and creativity in the modern workplace. People are more innovative, leaders are evolving, and businesses are looking to set new records. Thus, modern businesses need the aid of some solid strategic planning skills. Many professionals hold the job title of “strategic planner” or “strategic planning manager.” Still, other jobs need strategic planning skills even though the label “strategic” is not mentioned in the designation.
Sweet Process
MAY 28, 2021
Ideal leaders are leaders because they serve their followers selflessly, carry them on their shoulders, and have everyone’s well-being at heart. In this episode of the Process Breakdown Podcast with John Corcoran, the guest speaker, Michael Abramson, COO of Xponential Fitness, is an example of such a leader. They discuss ways of being a strong leader, […].
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
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