Sat.May 29, 2021 - Fri.Jun 04, 2021

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What to Expect When Shopping for Support Software

Help Scout Leadership

Every time I need to buy a pair of jeans, I trick myself into thinking it’ll be an easy process. I’m sure I can simply order from the last place I bought them or just check a few stores. Inevitably, the place I ordered from last time changed something about the fit or material, and the in-store options are lacking. I end up making a bunch of trips, printing out shipping labels like it’s a part-time job, and still have no denim to show for the trouble.

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Imitation is Not a 4-Letter Word – Choose your Models Carefully

Leadership Freak

Luke Burgis changed the way I understand myself and see the world. Let’s begin with wanting.

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The New York Times Uses the Very Dark Patterns it Derides

Nir Eyal

The post The New York Times Uses the Very Dark Patterns it Derides appeared first on Nir and Far.

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Do Your Traditions Feed You? – Remarkable TV

Kevin Eikenberry

When I think of the word tradition, I instantly think of the song “Tradition” in one of my favorite plays The Fiddler on the Roof. And while when we talk about traditions, we are often talking about them in the context of holidays or celebrations and the things we do to commemorate them, in the […]. The post Do Your Traditions Feed You?

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The Hidden Skills That Separate Good Leaders from Great Ones

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

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Why Help Desk Software Is a Must-Have for Small Businesses

Help Scout Leadership

As a small business, keeping up with customer support can be a tough task. Though standard email applications like Gmail or Outlook may work initially to manage incoming customer requests, they don’t work as a long-term solution. You need a specialized tool. Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.

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The One thing I Would Say to Every Coaching Client I Have Ever Had

Leadership Freak

A friend asked me a question that infected my brain like a splinter. It was a ridiculous question that I thought myself smart enough to answer. So I did.

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How To Know If It’s Time To Move On | Leadership Espresso Shot 26

Tanveer Nasser

As a leader, one of the things expected of you is to be able to make that critical decision of whether to continue to pursue an initiative, or whether to cut your losses and move on to something else. While this skill is key to your ability to succeed at leadership, many leaders nonetheless struggle with making this evaluation about themselves in their current role.

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9 Winning Employee Testimonial Examples to Inspire You

AIHR

Did you know that your current employees are one of your strongest assets when attracting the right new candidates? A study has shown that prospective candidates trust the company’s employees three times more than the company when it comes to getting an accurate picture of what it’s like to work there. That’s where employee testimonials become a valuable form of social proof for your business.

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The Dark Secrets of Patience

Leadership Freak

Speaking softly while red-faced with anger isn’t patience. Self-control proves you aren’t a two-year old. You can’t be patient and upset at the same time.

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PMI-ACP and My New Book “Beyond Agile: Achieving Success with Situational Knowledge and Skills”

Mike Griffiths

It has been 10 years since the PMI-ACP exam was created, and I published my PMI-ACP Exam Prep book. I recall the Steering Committee meetings where we discussed what we believed was necessary for agile practitioners and team leaders to have experience in and an understanding of. Since then, the exam has been updated a couple of times based on Role Delineation Studies (RDS) and Job Task Analysis (JTA), which is how PMI surveys practitioners and asks what techniques are commonly used.

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Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

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Being a Remarkable Remote Teammate (and More)

Kevin Eikenberry

In the last year, for a variety of reasons, there has been an explosion of virtual learning events. Only one (that I know of) can boast that this year they will host their 11th annual online coaching conference. It is going to be fantastic, free, and I’m excited to be a part of it. The […]. The post Being a Remarkable Remote Teammate (and More) appeared first on Kevin Eikenberry on Leadership & Learning.

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It’s Time You Become an HR Superstar

15Five

For far too long, HR leaders have been viewed as just an administrative function of the business. 2020, however, was the year that proved that assumption all wrong. In the midst of a worldwide pandemic, HR professionals were suddenly thrust into the spotlight to care for the health and safety of both individuals and the organization at large. It was clear: HR is and should always be a strategic function. .

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How to Reject Stupid Feedback

Leadership Freak

The director of the Antwerp Academy of Art called Vincent Van Gogh’s work, “Putrefaction,” and sent him back to the beginning class.

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HR Service Delivery: What You Should Know for Today’s Workplace

AIHR

HR service delivery is changing rapidly because of workforce shifts and technological advances. So how can HR leaders streamline HR processes to deliver services to employees in the most effective way? Let’s take a look. Contents What is HR service delivery? HR service delivery models Why should you modernize your HR service delivery? HR service delivery best practices.

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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Creating Your Blindspot Warning System

Kevin Eikenberry

As a driver, you know you have blindspots. There are things you simply can’t see as you drive. But knowing these exist, while important, isn’t the same as being warned when a problem is imminent. The advent of systems on cars to remind us, warn us, and keep us from ignoring our blindspots are amazing […]. The post Creating Your Blindspot Warning System appeared first on Kevin Eikenberry on Leadership & Learning.

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How To Be A Responsive Leader

Eric Jacobsen Blog

“Responsive leaders are very focused on the people – the humanity – within the opportunity,” explains Jackie Jenkins-Scott , in her book, The 7 Secrets of Responsive Leadership. She writes about how to drive change, manage transitions, and help any organization turn around. And, she reflects heavily on her personal leadership journey, which included transforming a major urban healthcare center and a college from struggling and failing organizations to thriving, international leaders in their res

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How Leaders Become Real – Lessons from Pinocchio

Leadership Freak

Pinocchio was a block of wood until Geppetto shaped him into a marionette that eventually become a real boy. Pinocchio was alive but he wasn’t real. Becoming real: #1. Guides.

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A Brief Introduction To Redis

Vantage Circle

What Is Redis? Redis is an open-source in-memory data structure store. It is a type of key-value storage where we can easily store our data. This data can turn out to be pivotal and valuable for an application database, caching, message broker, and queue. Redis is an excellent choice if you need reasonable speed and performance from a database, cache, or message broker.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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The Peer Interview: a Practical Guide for HR

AIHR

What can you do to minimize the risk of hiring the wrong person for a job? Today, many companies are working hard on improving their quality of hire, and one successful method is the peer interview. Organizations like Facebook, Google, and Gitlab are known for using peer interview practices to assess culture fit. . So what is a peer interview? As the name suggests, it’s an interview between a candidate and their future colleagues.

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Ready to Sell? Here is How to Maximize Your Profits

Sweet Process

In today’s episode of the Process Breakdown Podcast, the author of the book Exit Rich: The 6 P Method to Sell Your Business for Huge Profit, Michelle Seiler Tucker talks about the steps that should be taken when owners of brands/businesses are ready to retire or sell their businesses. Ms. Seiler Tucker and Mr. Corcoran […]. The post Ready to Sell?

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Value Stream Mapping Gone Wrong

CMCrossroads

Value Stream Mapping is a powerful lean tool that is commonly used in Agile and DevOps implementations as a foundation for continuous improvement and transformation, but its application doesn’t always lead to the expected or desired result. Author Jeff Pierce's article helps you to avoid some of the most common failings companies encounter when they try to implement it.

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6 Self-Management Skills That You Need

Vantage Circle

Without self-management skills, you will lack the vital ingredients that'll lead you to success. It is one of the perfect ways to one can self-assess themselves in the long run. While self-assessment is vital, one must acknowledge the need to transform in order to be your best self. These constant changes will redefine your experiences, help you grow, and boost your performance.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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How to Create a Peer Interview Process

AIHR

In this guide, we will dive into the steps that you can take to create a peer interview process that works for your business. . Fill out the form and find out more about: . The pros and cons of peer interviews . How to set up a foolproof peer interview process in just nine steps. Finding the right talent is costly . According to Glassdoor , the average cost for a U.S. company to hire a new employee in 2020 is $4000.

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Empowering Your Team by Creating an Open, Positive and Transparent Work Culture

Sweet Process

Transforming teams and building new processes efficiently requires creativity, buy-in, and honest feedback from all stakeholders. One way to cultivate such an open and supportive work culture is to create and support mentorship in your organization. Kristin Ashcraft, COO at Genome Medical, talks about this with Dr. Jeremy Weisz on today’s episode of the Process […].

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How To Build A Strong Family Business

Eric Jacobsen Blog

A few months ago brought the new Harvard Business Review Family Business Handbook , a comprehensive guide for how to build and sustain a successful enduring enterprise. If you are in a family business, serve as a silent partner or board member, or are contemplating becoming part of a family business, this handbook is essential reading. And, even if you aren’t working in a family business, you’ll find the book enlightening because many best practices and learnings are transferrable to a non-famil

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Top Leadership Trends Shaping The Future Of Employee Experience

Vantage Circle

Leaders who provide meaningful employee experiences help their teams to be positive and inspired. This isn't something that just happens. To improve the employee experience and reap the benefits of increased employee involvement, leaders must adopt a more transparent, trusting, and collaborative leadership style. Thankfully, authoritarian government is a thing of the past.

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Miss One Change, Face Major Risk: The New Compliance Crisis In HR And How To Fix It

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

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A Practical Guide to Training Evaluation

AIHR

According to the latest Training Industry Report , US companies have spent over $82.5 billion on training in 2020. Throughout the pandemic, companies have continued to invest heavily in the learning and development of employees. With this investment comes the expectation of measuring its impact, which is why training evaluation is so important. Every year, there has been a steady increase in spending on training to improve employees’ skills.

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Understanding The Role of a COO in an Organization

Sweet Process

One of the most basic necessities of life is water. There are many places in the world where clean water is a rarity. Fortunately, there are agencies that have made providing clean water for people in such places their mission. Charity: water is one of such agencies. On today’s episode of the Process Breakdown Podcast, […]. The post Understanding The Role of a COO in an Organization appeared first on SweetProcess.

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How To Run Better Meetings

Eric Jacobsen Blog

Here are five handy tips for how to run a better meeting: Limit attendance. Include only decision makers and key implementers. Use an agenda. Give each topic a time limit. Ask your staff to help set the agenda so they'll know the meeting will be relevant. Make sure attendees know at the meeting's beginning the benefit of why they are in the meeting.

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Agile Adoption for Improved Workflow Efficiency

Vantage Circle

Managing the workforce since the adoption of the new normal has become quite challenging. Diverse teams and organizations worldwide have started to adopt agile methodology into their workflow and for a good reason. Agile helps them react quickly to changes, meet deadlines rapidly, and improve customer satisfaction. More recently, the Learning and Development industry has started embracing agility in its eLearning development process after observing the impact of the Agile methodology in the soft

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.