Help Scout Leadership
AUGUST 12, 2021
Social media has been part of our online lives for a couple of decades now. That’s a long time when it comes to the internet, but relatively new as a form of human communication. Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. There are no time-tested playbooks to fall back on because the environment changes so quickly.
Leadership Freak
AUGUST 12, 2021
Successful leaders challenge people. Jerk-holes are just pushy. But the opposite of pushy – being a push-over – isn’t an option for leaders. 7 fundamentals of assertive challenge: Rushing to challenge is pushy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nir Eyal
AUGUST 8, 2021
You have time for everything, even if it doesn’t feel that way. People are always saying “there aren’t enough hours in the day” to get stuff done. And yet research suggests that the average working American has four hours of leisure per day. If we have so many hours to play with every day, why […] The post How to Escape the Vicious Cycle of Distraction appeared first on Nir and Far.
Kevin Eikenberry
AUGUST 8, 2021
Put yourself in a time machine and dial it back two years. As you looked at the future for your industry, your organization, your work, and your workplace, you saw lots of changes and uncertainty ahead. Plenty was being written and spoken about how fast change was happening and how to cope with it. Now […]. The post The Future of Work Newsletter appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Chandra McCormack, CPA, MBA, NACD.DC
Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult
Help Scout Leadership
AUGUST 11, 2021
One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. 1.
Leadership Freak
AUGUST 13, 2021
Turbulence opens the mind of the wise and congeals the brain of the convinced. A closed mind gets stupid as time passes.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Kevin Eikenberry
AUGUST 9, 2021
How we see our world and our future is impacted greatly by what we have already experienced. Until March of 2020, even if you had worked remotely some (or a lot), you lived in a world that was place-centric and not work-centric. Now that we all have a new set of experiences, its time to […]. The post Redesigning Work for a Hybrid World appeared first on Kevin Eikenberry on Leadership & Learning.
AIHR
AUGUST 10, 2021
Organizations increasingly utilize data to make decisions that ultimately impact their bottom line. This has provoked the transition into an evidence-based approach to HR functions. How does evidence-based HR benefit organizations, and how can you put it into practice at your business? Contents What is evidence-based HR? Examples of evidence-based HR Benefits of evidence-based HR Obstacles to practicing evidence-based HR Sources of data for evidence-based HR Steps to making an evidence-based HR
Leadership Freak
AUGUST 10, 2021
You were born exasperated and impatient. Patience emerges after we learn that we aren’t the center of the universe.
15Five
AUGUST 11, 2021
Are you still spending hours on manual data entry for your employees? There’s a better way with the 15Five and BambooHR integration. When you implement this integration, your HR team and business leaders can: Seamlessly track applicants and employee onboarding Easily manage quarterly OKR tracking Encourage and monitor employee feedback Conduct performance reviews Keep track of weekly one-on-one meetings.
Speaker: Jeremy York
Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.
Kevin Eikenberry
AUGUST 10, 2021
Recently I talked about work life balance being personal. If you didn’t see that episode, you can catch up here. Today I’m going a little further and talking about how work life balance is ever-changing. Tweet it out: Work life balance isn’t a destination, it is an ongoing journey. When you realize it will always […]. The post Work Life Balance is Ever Changing – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
AIHR
AUGUST 9, 2021
Getting ready for an HR business partner interview? An HR business partner interview is crucial to determine whether there is a match between you and the organization you’re applying for. Your job is to convince the organization that you can offer them the best solutions and help them achieve their business objectives. During the interview, you can expect to be asked some pretty tough questions.
Leadership Freak
AUGUST 7, 2021
The most surprising post this week was on August 5, “5 Quotes that Just Might Change Your Life.” It seems that many of my readers enjoy quotes as much as I do.
Walk Me
AUGUST 9, 2021
What is servant leadership and how does it compare to other leadership styles? In this post, we’ll define servant leadership and look at other leadership styles such as: Empathetic leadership Ethical leadership Transformational leadership Traditional leadership. Once we have those definitions in hand, we can explore the benefits and drawbacks of each.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Kevin Eikenberry
AUGUST 11, 2021
Let me start with the obvious: 2020 and 2021 (so far) have been hard on your organization and also for you as a leader and likely a long-distance teammate. Now for the equally true but less obvious: The future, starting now and for awhile, isn’t going to be easier – in fact, it might be […]. The post The Future of Work: Challenge or Opportunity?
AIHR
AUGUST 12, 2021
Determining the right compensation metrics to track is a vital step towards fair and equitable compensation. This is why we’ve put together a cheat sheet of 12 key compensation metrics that will help take your compensation strategies to the next level. Fill out the form to: Find out why you need to track compensation metrics Get access to the 12 key compensation metrics for your C&B initiatives Receive a step-by-step guide to building your own salary range chart in Excel.
Leadership Freak
AUGUST 11, 2021
Optimism is a surprising disappointment when you imagine a hungry lion wants to play. Skillful leaders anticipate trouble. Short-sighted leaders press forward and suffer.
Stephen Warrilow
AUGUST 13, 2021
Incentives are what drive human behavior. Understanding this is the key to understanding people. Conversely, failing to recognize their importance often leads us to make major errors. In seeking to understand what drives the other person, ask yourself, if I was in his/her shoes, what would I want?
Speaker: Kaitlin Ruby Carroll
Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha
Eric Jacobsen Blog
AUGUST 13, 2021
A lot of companies struggle when creating their mission statement. Author Peter F. Drucker provides the following good advice in one of my favorite book's of his, The Five Most Important Questions You Will Ever Ask About Your Organization : Every mission statement has to reflect three things : Opportunities Competence Commitment In other words, he explains: What is our purpose?
AIHR
AUGUST 11, 2021
Diversity and inclusion certifications are a popular way of getting qualified and credentialed in D&I for HR professionals. Not only that, it is also highly beneficial if you want to advance your career in D&I. To help you choose the right certification program for you, we’ll take a look at seven popular Diversity and Inclusion certifications in this article — including who they are for and how much they cost.
Leadership Freak
AUGUST 9, 2021
A professional environment is a pig sty that slows development, blocks innovation, and belittles authenticity. If professionalism is about competence, count me in. But there’s a difference between being professional and professional environments.
Stephen Warrilow
AUGUST 13, 2021
Cognitive distortions are irrational thought patterns that cause you to to perceive reality inaccurately. Our focus in this article is the area of decision making in life in everyday situations and also in a work and a business context, its about identifying and avoiding cognitive distortions and biases to cut through complexity and make good judgement calls and good decisions.
Speaker: Jeremy York
2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.
Vantage Circle
AUGUST 13, 2021
Employers are increasingly focusing on their employees' happiness because research suggests that companies with happier employees are more successful on average than those with unhappy employees. Happy employees are often healthier, more productive, and seem to have better workplace relationships. So, who do you think is responsible for employees' happiness at work?
Know Your Team
AUGUST 12, 2021
If you’ve always wanted to deepen your leadership skills, apply to the Fall 2021 cohort of our Global Manager Learning Path. “I’ve never participated in any sort of leadership training program… How am I supposed to lead well?”. If you’ve found yourself asking this, you’re not alone. Most of us, as leaders, are promoted into our roles without any kind of leadership training program.
Sweet Process
AUGUST 12, 2021
Featured Bonus Content: Download the FREE Guide to Creating a Continuous Improvement Culture: One Step at a Time! Click Here To Download It. The British cycling team was the worst cycling team in history. There was nothing “great” about this team. They were so bad that they hadn’t come within two inches of winning a […]. The post What Continuous Improvement Is and How to Use It to Optimize Your Processes appeared first on SweetProcess.
Stephen Warrilow
AUGUST 13, 2021
"It is remarkable how much long term advantage people like us have gotten by trying to be consistently not stupid, instead of trying to be very intelligent." [Charlie Munger]. By simply thinking about what you want to avoid or the opposite of what you want to achieve, you can plan effectively to prevent failure.
Speaker: Ann Meyers Piccirillo
From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.
Walk Me
AUGUST 12, 2021
Remote work policies set out the rules and guidelines that must be followed spite telecommuters. While many organizations had remote working policies before 2020, the advent of COVID-19 compelled many companies to expand their policy’s scope. An effective policy is important to ensure that employees stay compliant and productive, no matter where they are working from.
Wendy Hirsch
AUGUST 12, 2021
SUMMARY Choosing the right strategies to help your organization navigate change requires you to first recognize the kind of change journey you are on. Some organizational changes are like hiking through a dense forest. You need a compass in situations where you can't see 10 feet ahead. Others require you to move swiftly on a more defined path; a journey for which a map is most appropriate.
Accenture: OrgDev
AUGUST 12, 2021
Accenture was recently recognized as a leader by Everest Group in its recent report, Learning Services PEAK Matrix® Assessment with Service Provider Landscape 2021
Stephen Warrilow
AUGUST 12, 2021
How To Win Without Succeeding - Failure is The Norm. "Amateurs win the game when their opponent loses points, experts win the game by gaining points." (Shane Parrish) Most of us are amateurs but we refuse to believe it. This is a problem because we’re often playing the game of the professionals. What we should do in this case, when we’re the amateur, is to invert the problem and focus on avoiding losses.
Speaker: Radhika Samant and Todd Wuestenberg
Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.
Expert insights. Personalized for you.
364 
Let's personalize your content