Help Scout Leadership

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

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eCommerce Software 291

Leadership Freak

OCTOBER 15, 2021

#1. Reaching goals provides fulfillment. You’re exhausted because you believe the myth of reaching goals. The only thing achievement provides is the opportunity to look for the next goal.

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Nir Eyal

OCTOBER 12, 2021

FOMO, the "fear of missing out,” refers to the feeling of “anxiety that an exciting or interesting event may currently be happening elsewhere.” Most people at one time or another have been preoccupied by the idea that someone, somewhere, is having a better time, making more money, or leading a more exciting life. The post Getting Over FOMO, the Fear of Missing Out appeared first on Nir and Far.

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High Scalability

OCTOBER 11, 2021

What would a totally new search engine architecture look like? Who better than Julien Lemoine , Co-founder & CTO of Algolia , to describe what the future of search will look like. This is the second article in a series. Here's Part 1. Search engines need to support fast scaling for both Read and Write operations. Rapid scaling is essential in most use cases.

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Scaling Engineering Operations Marketing 123

Speaker: Chandra McCormack, CPA, MBA, NACD.DC

Technical degrees might open doors—but it’s the soft skills that keep them open. In the face of disruption, evolving workplace dynamics, and rising expectations of leadership, soft skills like communication, emotional intelligence, and presence have become core business essentials—not nice-to-haves. Inspired by stories from her father coupled with her own career journey, seasoned executive Chandra McCormack breaks down how to lead with impact, connect with purpose, and cultivate a workplace cult

Help Scout Leadership

OCTOBER 14, 2021

It’s frustrating when customers don’t give you the details you need in order to help them, but they aren’t being lazy. Here’s how to understand and address the root cause of vague questions.

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Leadership Freak

OCTOBER 14, 2021

Everything stops in our house with the first snow. My wife joyfully calls, “It’s snowing.” We gaze like children. Sometimes we stand close.

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Leadership Development 246

Nir Eyal

OCTOBER 10, 2021

The post Choice Architecture: Your Decisions Aren’t Entirely Yours (Interview with Eric Johnson) appeared first on Nir and Far.

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Help Scout Leadership

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing.

Metrics 147

Metrics 147

Leadership Freak

OCTOBER 11, 2021

Need reveals lack. The more you need something, the less you have it. A hungry belly lacks food. Leaders who need status lack self-confidence. 3 dangers of pursuit: #1. Persecution: Need persecutes.

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Kevin Eikenberry

OCTOBER 10, 2021

The future of work for many will include new flexibility in when, where, and with whom people are working. Those changes mean leaders need to adjust their approaches and habits to be prepared for leading in the future. We have long said that while much about leadership hasn’t and won’t change (even with a pandemic), […]. The post Refreshed for the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

Diversity

AIHR

OCTOBER 13, 2021

HR budget planning helps HR departments prepare for the future and effectively manage their resources to work in a productive way. How can you plan your HR budget for 2022? With things slowly returning back to normal in many organizations, now is the ideal time to start your 2022 HR budget planning process. Creating a budget to cover the expenses of recruitment, hiring, training, salaries, benefits, and more is in your company’s best interests.

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Recruitment Human Resources Compensation Onboarding 98

Help Scout Leadership

OCTOBER 12, 2021

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

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Leadership Freak

OCTOBER 12, 2021

“The ingenuity of self-deception is inexhaustible.” Hannah More The belief that you never lie to yourself means you’re trapped by self-deception. Dangers of self-deception: #1. Self-deception limits potential. Growth depends on self-awareness.

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Marcella Bremer

OCTOBER 11, 2021

The pandemic caused an unprecedented change and the IPCC reported accelerated climate change. Organizational culture directs how organizations respond. A positive culture helps to navigate the necessary transitions. A positive culture is a planet culture. Long-term success and return on investment aren’t possible without care for our climate. What’s your contribution?

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Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

Diversity

AIHR

OCTOBER 11, 2021

The retail industry is experiencing turbulent changes, whether it’s the Great Resignation—partly brought on by the COVID-19 pandemic—or the rapid digital transformation. Retail HR faces unique challenges that HR professionals must address to continue attracting and retaining high-quality, engaged employees. Let’s explore some of the most prevalent retail HR challenges today and how to overcome them.

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Inclusion Diversity Implementation Benefits 98

Kevin Eikenberry

OCTOBER 11, 2021

That is a broad question – how important is confidence? Let me narrow it down just a bit – how important is confidence at work? Now that we have framed the question, let’s create a useful answer for you. In short – it more important than you may realize. I could share research to help […]. The post How Important is Confidence? appeared first on Kevin Eikenberry on Leadership & Learning.

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Eric Jacobsen Blog

OCTOBER 10, 2021

Edward M. Marshall 's book, Transforming The Way We Work -- The Power Of The Collaborative Workplace , remains relevant today, more than a decade after Marshall wrote it. Particularly useful is the book's section that teaches readers how to be a collaborative leader. Marshall says that there are seven different, important roles and responsibilities of collaborative leaders when leading teams , and those leaders should select the appropriate style to meet the team's needs.

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Administration Operations Accounts Manager 95

Agile42

OCTOBER 11, 2021

Mentors can guide us through challenges we face, help us grow, and support our lifelong learning process. In this article, Ninja Granzow shares her experiences of mentorship, choosing the right mentor, and setting mentoring goals. Continue reading Why is mentorship so important? at agile42.

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Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

Benefits

AIHR

OCTOBER 12, 2021

Sourcing, on the surface level, seems like a pretty straightforward process. However, if you’re really looking to stand out and perform like your competitors, there are a few sourcing metrics you need to measure and optimize. Not only is it important to remain abreast of what is happening, but it also mitigates any risks for your organization long term.

Metrics 98

Metrics Recruitment A/B Testing Benchmarking 98

Kevin Eikenberry

OCTOBER 13, 2021

Several years ago, we started using the words “hybrid teams” to describe a team where there are some people working in a physical office and there are some people who work virtually outside of the office. And while we started using this word well before the pandemic made it a household term, we believe that […]. The post Why “Hybrid” is the Right Word Right Now – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Vantage Circle

OCTOBER 14, 2021

As new trends and dynamics emerge, companies must adapt to these changing standards. But, to understand what you are missing out on, you must conduct a gap analysis as soon as possible. New developments are part of evolving work culture. However, what suits best for a smoother workflow needs to be acknowledged in time. But the major roadblock is that we have very little knowledge about the things we need to focus on.

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Implementation Benchmarking Workflows Marketing 59

Sweet Process

OCTOBER 14, 2021

Featured Bonus Content: Download the FREE Checklist for Successful Business Process Documentation! Click Here To Download It. Imagine being able to get a full grasp of all the systems and processes in your organization without the hassle. Onboarding shouldn’t require new employees to jump through hoops to complete their daily tasks. Meanwhile, your organization needs […].

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Software Onboarding 52

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

Diversity

Walk Me

OCTOBER 14, 2021

Knowing how to improve employee engagement is essential for any manager. Employee engagement, after all, determines how productive the workforce is. It also affects other employee metrics such as employee retention and employee sentiment. These, in turn, can affect the costs associated with hiring new employees, the work environment, the employer brand , and more.

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Employee Engagement Workflows Software Metrics 52

CMCrossroads

OCTOBER 14, 2021

While watching For All Mankind , an American science fiction series on AppleTV+, Derk-Jan has recognized 3 take-aways that will assist with agile collaboration and communication.

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Vantage Circle

OCTOBER 14, 2021

Starting a new job can be exciting but nerve-wracking at the same time: new colleagues, new culture, and a whole new level of responsibilities. New hires need a little extra help along the way to get settled in their new roles—something like a buddy system at work. The buddy system is a method of training that many people still use today. As a child, you were probably assigned a buddy or a student mentor at school.

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Onboarding Retention Recruitment Benefits 59

Sweet Process

OCTOBER 13, 2021

Featured Bonus Content: Download the FREE Checklist for an Effective Client Intake Form! Click Here To Download It. Your business is trending on social media for the wrong reason. A dissatisfied client posted a video about their unpleasant experience at your business. You watch the video and then realize that there was a miscommunication between […].

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Retention Media 52

Speaker: Ann Meyers Piccirillo

From rapidly changing state-level labor laws and evolving workplace protections to new compliance expectations around pay equity and hybrid policies, HR teams are navigating a constant wave of regulatory updates. It’s not just about reacting anymore; it’s about anticipating risk, aligning stakeholders, and taking a smarter, proactive stance. In this session, we’ll cut through the noise and help you focus on what matters.

Compliance

Walk Me

OCTOBER 13, 2021

Are human resources management systems worth the investment? In this post, we’ll learn what these platforms do, their core features, and whether they are worth the investment. What Are Human Resources Management Systems (HRMSs)? A human resources management system, or HRMS, is designed to do exactly what its name suggests: Assist HR managers with core HR management tasks, from overseeing attendance to performance management Integrating HR software with other organizational software Providi

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Eric Jacobsen Blog

OCTOBER 11, 2021

Jenn Lim is the CEO Of Delivering Happiness, a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. Lim ’s mission is to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organizations, and share how we can make an impact by being true to our authentic selves.

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Manager 52

Vantage Circle

OCTOBER 13, 2021

When you hear the word introvert, you might think of someone shy or quiet who prefers to be alone. Hence, there is a common misconception that introverted leaders can not be effective leaders. I think there are non-obvious ways to lead. Leadership does not need to be dramatic, first in the air, trumpets blaring, activity. - Scott Berkun. Psychologists and researchers have heavily studied the concepts of introversion and extroversion for hundreds of years.

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Sweet Process

OCTOBER 10, 2021

TechQuarters’ CEO Chris Dunning and Operations Director Mark O’Dell are committed to helping small- to medium-sized businesses leverage opportunities in the cloud. With over a decade of experience under their belts, they have mastered the art of planning, moving, supporting and training users as they migrate their IT online. But it wasn’t always so easy. […].

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Operations 52

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

Retention